Makera Area Office Emerges First After
Half Year Assessment.
By Asma’u Mohammed
Makera Area Office has been declared the best Area
Office for recording the highest collection efficiency in the first six months
of the year having come first in five months.
The Head, OD&D Unit, Mrs Adeola Akanni revealed this
during the Reward and Recognition Award for the months of January to June 2019
which was held at the
Barnawa Area Office on November 18th, 2019.
She described the achievement of the Area Office as
exemplary and called
on other Area Offices to emulate the Makera Area Office.
“The
Management is highly impressed with your achievement which clearly show that
out of the six months being assessed, it is only in the month of May that was
bounced out of Makera by Barnawa Area Office. This is a clear demonstration of
high sense of commitment, teamwork and ability to deliver efficient services to
the satisfaction of the customers which are among the core values of the
company”, she said.
In his opening remarks, the Chief
Marketing and Revenue Assurance Officer, Abubakar Jimeta explained the
rationale behind the ceremony, which he said is to recognize the hardworking
staff and to further motivate the staff to
put in more effort in everything they do.
He congratulated the awardees while
urging others to be more proactive in their approach.
At
end of the event, Mrs. Akanni thanked the Managing Director and Management
staff for their support in making the event successful and further called on
those that scored low not to be demoralized but rather they should improve on
their performance in order to earn the badge of honour.
Training Staff On Emergency Preparedness:
Another Step Towards Achieving Zero Accident.
By Jamila Bala
It could not have come at a more appropriate time; the
harmattan season and its attendant ferocious dry wind is here. Those who knew
need to be reminded, while those who don’t know need to be taught and trained
on how best they should safely conduct themselves both in the office and at
home during this period and how to safely respond to emergency situations.
Indeed, every weather situation has its peculiar challenges and most effective
respond strategy. The in-house training on Emergency Preparedness and Response
held this week is therefore an exercise well thought of and timely conducted.
By way of introduction, the HSE Unit in collaboration
with the Learning and Development Unit conducted training on Emergency Preparedness
and Response with Practical Drills to staff of the Head Office. Starting from
Tuesday, 19th November, 2019 through Friday, November 22, 2019, the
staff on each of the seven floors in the building took turn to undergo the
training and practical drills.
The Head, HSE Unit, Engr John Cletus Adamu, described
the safety training as a fulfilment of both legal and social obligation that
requires all employees to be aware of the hazards in their work place, how to
avert unwanted life-threatening incidents/accidents and how best to respond to
emergency situations.
He stressed that the HSE objective of the Company as
enunciated by the Managing Director/CEO in the Company’s safety policy is to
attain zero accident in our places of work and homes.
He warned the participants not to take fire alarms or
any emergency alert for granted. “All early warnings in form of fire alarm,
terror attack alert and any form of disaster warning must be responded to
immediately, all should move to safe grounds (muster points) and assemble for head
counts to be conducted”, he suggested.
In his contribution, the Team Lead HSE, Engr. Gimba
Saleh, explained to the participants how to administer first aid assistance to
victims of accident, how to resuscitate persons suffering from cardiac or
respiratory challenges and how to handle various fire extinguishing devices.
Some participants interviewed commended the Management
for the initiative and called on the Management to extend similar gesture to the
Area Offices.
Rise Up to the Occasion, Expert on
CB&CM Charges SRs
By Asma’u Mohammed
In an effort to further develop the capacity of Sales Representatives
to meet the emerging challenges and the dynamism of the Nigerian Electricity
Market. The Organisational Design & Development Unit is to train all SRs of
the Company starting with those in the Area Offices within Kaduna State.
Declaring open the training program for the first
batch consisting of one hundred SRs from Doka, Makera, Barnawa and Rigasa Area
Offices on Tuesday, 12th November, 2019, the Expert on Capacity Building and
Change Management, Captain Sanjeev Kaushik charged the participants to rise up
to the occasion by developing their capacity and acquiring the necessary skills
to meet up with the current demand in the Nigerian Electricity Supply Industry.
Captain Sanjeev said that “as the first contact with
the customers, Sales Representatives must have the requisite knowledge of the
industry, sound electricity marketing strategies and customers’ relations to
effectively discharge their responsibilities, hence, the decision to organize
the training”.
He also warned against any form of fraudulent
activities and official misconduct stressing that “the appropriate sanction
shall be meted on any SR found wanting in the discharge of his or her duty”.
The Area Manager, Doka Area Office, Ibrahim Abubakar
Danbatta, who is one of the faculties for the training drew the attention of
the SRs to need to be committed, diligent and innovative while discharging
their duties.
“The duty of an SR is to ensure that the customers get
value for their money and the Company get value for the service rendered, we
must ensure that all electricity users in our clusters are captured, properly
billed, placed on correct tariff and all revenue due to the Company is collected
and remitted accordingly,” he said.
The training programme is aimed at acquainting the SRs
with the current development in the electricity industry, best practice across
the industry, customers’ relations, revenue generation strategies and other creative
solutions to challenges being encountered in field on daily basis.
No comments:
Post a Comment