We are Poise to Improving the Collection Efficiency…. Khadijat
KHADIJAT A GWARZO,
Commercial Manager, Tudun Wada AO.
KAG: I’m Khadijat Abubakar Gwarzo, I am currently the Commercial Manager of Tudun Wada Area Office. I’m a graduate of Business Administration from Kaduna Polytechnic and also holds Post Graduate Diploma in Management from NDA.
I joined Kaduna Electric in September 2015 as Sales Representative. I was also at various times the Service Centre Manager at Poly road, Leventis, Yantukwane and Legislative Quarters. I was promoted to my current position in December 2022.
CCD: What are your responsibilities as a Commercial Manager?
KAG: My responsibilities as a Commercial Manager entails the following;
A. Ensure smooth and accurate running of my area office billing activities.
B. Over seeing the new service activities that will lead to revenue improvements and customer satisfaction.
C. Work hand in hand with the area manager by giving maximum support towards achieving the area office set targets.
D. Timely pickup of bills and ensuring all are distributed to customers and captured on App accordingly.
E. Accurate and timely submission of reports.
F. Support area manager on the implementation of use of all company Apps.
CCD: What are your challenges so far?
KAG: The critical challenges I have encountered so far includes the following;
a. Payment apathy in some parts of Tudun Wada and Yantukwane service centres.
b. Energy theft.
c. Staff assault.
CCD: How do you intend to tackle all these challenges?
KAG: I have been trying my best in tackling these challenges by
A. Frequent customer sensitization and awareness on energy conservation, the value of what they are getting, and need to pay up complete current charges with part of outstanding.
B. Importance of good relationship and understanding between a buyer and a seller.
C. Encouraging the customers to pay off their outstanding through 25%Promo and implication of not paying up especially for those customers that have died.
How do you specifically intend to improve the revenue collection of the Area Office?
KAG: With frequent customer sensitization and awareness on low payments , 25% promo on outstanding debt and decrease on energy theft, I believe the revenue will improve.
CCD: Where do you see Tudun Wada Area Office in term of performance and collection efficiency in a few months?
KAG: By the time we have fully implemented our various strategies as enumerated above, there will be significant improvement in collection efficiency monthly, and that will take us to where Kaduna electric want us to be.
CCD: What are your suggestion to the management and staff?
KAG: My appeal to management/staff of Kaduna Electric is continued support and most importantly being open to ideas that can see the turnaround of the company in revenue collection.
Team work, sense of ownership, responsibility and integrity if put in place by the staff, can surely improve Kaduna electric review beyond our imagination.