Increased Market Size Will Enhance Revenue
CCD: Rilwanu Shehu, tell us what your experience has been like with Kaduna Electric?
RS: I joined the company in January 2005 when it was Power Holding Company of Nigeria (PHCN) as Lines Officer. I was later seconded to the Marketing unit as a marketer.
I had the opportunity to witness the transition from PHCN to the now Kaduna Electric and I was one of the lucky ones that scaled through a rigorous recruitment exercise by Kaduna Electric in 2015; I was retained.
I have supervised a few Service Centers in Sokoto Area Office, namely: Industrial Service Center, Kaduna Road Service Center, Birnin Kebbi Road Service Center and Rinjin Sambo Service Center. Currently I am the Supervisor for NTA feeder.CCD: Give us an insight into your role as a Supervisor.
RS: My primary assignment as the Feeder Supervisor is to effectively manage my team to ensure 100% monthly cash collection is achieved. I also ensure that customers' complaints are resolved within shortest time possible. Also, I monitor the bill distribution on daily basis, from when bills are printed to distribution stage.
CCD: In what way does your primary assignment contribute towards the attainment of the vision and mission of the company?
RS: We interface with the customers, and we collect revenue, which is key to organizational survival and growth. We deal with all categories of customers and we respond to their needs accordingly. Therefore, we are direct representatives of the company. We ensure that customers understand our organizational goals thereby establishing the much-needed mutual relationship, which is towards the attainment of our vision and mission as an electricity distribution company.
CCD: Meeting our collection target has remained a major challenge facing the Area offices; how do you intend to reverse this trend in your area?
RS: Increasing our market size is the key here, which can be achieved by continuous enumeration of both existing and new customers. When more customers are captured into the billing system more revenue will be generated.
Secondly, blocking leakages such as energy theft (meter bypass) and recovery of outstanding debt will surely increase collection.
CCD: Any appeal or suggestion to staff and the management?
RS: My philosophy is whatever you have signed up to do, it is expected you do it well. It is our earnings from this company that we feed our families therefore we should carry out our responsibilities with all dedication. We all must put Kaduna Electric first and strive hard to uplift the business that puts food on our table. The management on its part should reciprocate by providing all the needed working tools and welfare to sustain a highly motivated workforce that would make both the mission and vision of the company attainable.
CCD: What do you do in your leisure time?
RS: I like watching current affairs programmes on Television and listening on Radio. I play football a little.