Thursday, 15 March 2018


Increased Market Size Will Enhance Revenue

CCD:  Rilwanu Shehu, tell us what your experience has been like with Kaduna Electric?
RS: I joined the company in January 2005 when it was Power Holding Company of Nigeria (PHCN) as Lines Officer. I was later seconded to the Marketing unit as a marketer.
I had the opportunity to witness the transition from PHCN to the now Kaduna Electric and I was one of the lucky ones that scaled through a rigorous recruitment exercise by Kaduna Electric in 2015; I was retained. 
I have supervised a few Service Centers in Sokoto Area Office, namely: Industrial Service Center, Kaduna Road Service Center, Birnin Kebbi Road Service Center and Rinjin Sambo Service Center. Currently I am the Supervisor for NTA feeder.
CCD: Give us an insight into your role as a Supervisor.
RS: My primary assignment as the Feeder Supervisor is to effectively manage my team to ensure 100% monthly cash collection is achieved. I also ensure that customers' complaints are resolved within shortest time possible. Also, I monitor the bill distribution on daily basis, from when bills are printed to distribution stage.

CCD: In what way does your primary assignment contribute towards the attainment of the vision and mission of the company?
RS: We interface with the customers, and we collect revenue, which is key to organizational survival and growth. We deal with all categories of customers and we respond to their needs accordingly. Therefore, we are direct representatives of the company. We ensure that customers understand our organizational goals thereby establishing the much-needed mutual relationship, which is towards the attainment of our vision and mission as an electricity distribution company.

CCD: Meeting our collection target has remained a major challenge facing the Area offices; how do you intend to reverse this trend in your area?
RS: Increasing our market size is the key here, which can be achieved by continuous enumeration of both existing and new customers. When more customers are captured into the billing system more revenue will be generated. 
Secondly, blocking leakages such as energy theft (meter bypass) and recovery of outstanding debt will surely increase collection.

CCD: Any appeal or suggestion to staff and the management?
RS: My philosophy is whatever you have signed up to do, it is expected you do it well. It is our earnings from this company that we feed our families therefore we should carry out our responsibilities with all dedication. We all must put Kaduna Electric first and strive hard to uplift the business that puts food on our table. The management on its part should reciprocate by providing all the needed working tools and welfare to sustain a highly motivated workforce that would make both the mission and vision of the company attainable. 

CCD: What do you do in your leisure time?
RS: I like watching current affairs programmes on Television and listening on Radio. I play football a little.      

Friday, 9 March 2018


Kaduna Electric Hosts ANED HR Practitioners 
By Halima Shuaibu

L-R:Agathe Gondinet, CONDIFOR;Uday Mishra, CCSO Kaduna Electric: Rotimi Adebari, ANED; Khadija Kabir, Head, HR during the just concluded ANED HR Workshop

Kaduna Electric has hosted a workshop for Heads of Human Resources under the aegis of Association of Nigerian Electricity Distributors (ANED).
The workshop which held at the Head Office of Kaduna Electric from the 7th to 9th of March 2018, with the theme ‘Empowering DISCOS’ HR Managers to Build Capacity and Performance in the Sector’, was targeted at empowering all Heads of Human Resources drawn from the 11 Discos.
In his opening speech the Chairman, Kaduna Electric Barr. Hamisu Abubakar, said the role of Human Resources is germane to the success of the Nigerian Electricity Industry.
The Chairman who was represented by the Chief Corporate Services Officer, Mr. Uday Mishra, while welcoming the participants to the workshop urged them to take advantage of the learning session to share best practices for the betterment of the industry.
Some of the participants expressed readiness to learn from the workshop and share experiences with their colleagues.  They also showed enthusiasm to apply what they have learnt to suit their local situations.
The lead facilitator, Mr. Uday Mishra, in his presentation, titled “HR- The Change Driver” discussed the strategies with which the participants can implement change in their organizations.
The session, which was an interactive one, entertained contributions from all participants.  


Your Performance Will Determine How Far You Can Go - BDRO Kebbi
By Nafiu Kabir 

The Business Development and Relationship Officer (BDRO), Kebbi Area Office, Engr. Dogara Saidu has charged staff of his Area Office to redouble their efforts towards meeting their targets as excuses for low performance will no longer be condoned. 
The BDRO who gave the charge while on a supervisory visit to all the Service Centers in his Area Office tasked the marketing team especially to do all they can to minimize losses and to increase the company’s collection.
He however, warned against violating the company’s rules and regulations, which he said, would attract serious punitive measure.
He reminded them of the new appraisal system which he said will determine who will stay or leave the company depending on individual’s contribution. 
Speaking on the poor collection of the Area Office, Saidu urged them to come up with workable strategies that will enable them to bridge the gap between cash collection and energy consumed. 
“No business can survive the way we are going. If we continue collecting what is way below the energy consumed, then we will be out of business. This is part of the reasons why every one of you must embark on customer education and not mere bill distribution. We need to get the customer to know that for electricity to get to them, they have to pay 100% value of their bills.”
Engr. Saidu also spoke on the need to be punctual at work, prompt delivery of reports and strict adherence to the company’s core values. 
He stressed the need for Sales and Marketing representatives to be firm during cash collection adding that it is the business that suffers if they do not handle the customers firmly.
“You have to be firm with the customer without being rude to them. The money has to be collected.”

Also speaking, the Operations Supervisor, Sokoto, Kebbi and Zamfara Area Offices, Engr. Umar Sani Argungu challenged the Service Center Supervisors and Sales Representative to meet their target. 
He advised them on ways to simplifying their target into achievable goals by delimiting it to daily, weekly and monthly targets, which according to him serves as a way towards achieving set objectives in a measurable manner.


Kaduna Electric Seeks Support of Gwandu Emirate on Prompt Bill Payment 
By Nafiu Kabir 

L-R: BDRO Kebbi AO, Engr. Dogara Saidu and the Emir of Gusau Alh. Muhammad Iliyasu Bashar
The Business Development and Relationship Officer (BDRO), Kebbi Area Office, Engr. Dogara Saidu has led his team to the palace of Emir of Gwandu and Chairman Council of Chiefs, Kebbi State, Alh. Muhammad Iliyasu Bashar, to further solicit for his assistance for the settlement of bills by consumers in the area.
Addressing the Kaduna Electric team, the Emir assured them of his continued support in ensuring that his subjects pay for electricity under new electricity payment arrangement as designed by the company.
He revealed that he has instructed all District and Community leaders in the emirate to support new plan in order to forestall recurrences of a power outage.
Explaining the implication of not paying, the royal father said that all members of the community are advised to pay to the electricity committee as and when due, failure of which will make paying customers suffer what they did not do. He noted that private individuals are now running the business of electricity, which implies that it is profit driven.
Speaking on efforts the emirate is making, Alh. Bashar said all religious leaders have also been encouraged to preach the importance of paying for electricity.
“We already have the support of all District Heads who have pledged to pass the information to all residents of the community. We also implore you to get your staff to maintain a high level of professionalism in the discharge of their duties”. 
Responding, the BDRO thanked the Emir and the members of the Emirate Council. He specifically expressed his profound gratitude to former Governor of Kebbi State, Senator Atiku Abubakar Bagudu, who he said had always been supporting the company.
The company he said will not relent in its effort in providing stable supply of electricity but will not be able achieve this if the end users don’t pay for it. 
Engr. Saidu called for the continued cooperation from the good people of Gwandu while promising to ensure that they enjoy power supply. 
He went further to expatiate on some the efforts the company is making to make power available and payment easy, explaining that there has been a huge deployment of smart meters, online payment options and prompt resolution of technical faults.

Kaduna Electric Gets 24hrs Call Center
By Halima Shuaibu
 Kaduna Electric has once again demonstrated its commitment to being pro-customer electricity service retailer by opening a 24-hour Call Center to make complaint resolutions even more convenient.
Speaking on the development, the Team Lead, Customer Service, Mrs. Funmilayo King said the customer is always a consideration when it concerns complaints resolution. 
She noted that with a prompt complaint resolution channel, the queues at the Service Centers would be reduced and the customer would be happier at the end.
“Ease and convenience are some of its obvious benefits. We want to be at our customers’ beck and call at every point in time, 24 hours a day.” 
All complaints will be forwarded to the relevant department for necessary action and the customer can easily call back for a follow up”.
The numbers to call are: 08174035711, 08189884459, twenty-four hours a day, seven days a week.

Zaria Area Office Loses Linesman
L-R BDRO Zaria AO, Masoud Salisu while presenting the award for the
“Best Linesman for the month of January 2018” to late
Engr. Suleiman Ahmed

Engr. Suleiman Ahmed a linesman at the Kofar Kibo Feeder, Zaria Area Office has died. He died while working on a Low Tension (LT) pole at Barewa College Zaria.
The deceased who was recently awarded the “Best Linesman for the month of January 2018” has been described by the Business Development and Relationship Officer for the area, Mallam Masoud Salisu as “a dedicated and hardworking staff”. 
The deceased has since been buried according to Islamic rites.