We Need Attitudinal Rebirth Among the Staff...Labbo
CCD: May we meet you sir?
IL: My name is Ibrahim Labbo, I graduated from Usman Danfodio University, Sokoto with a Bachelor of Arts Degree in Islamic Studies. I am also a member of the Nigerian Institute of Management (NIM). I am presently the Feeder Manager, NTA/Rinjin Sambo, Sokoto Regional Office.
CCD: You assumed duty as the Feeder Manager, NTA a few months ago, what has been the experience so far?
IL: Well, I will say so far so good; but then there is still space for improvement. We have done a lot in terms of improving the quality of supply to our customers and reducing to the barest minimum our response time to customers complaints. We are also critically looking at ways to increase our market size. All in all, handling this office is quite interesting and challenging. Almost on daily basis you come across various categories of customers, with different needs and all of them expecting to get prompt attention; you have to be tactful and diplomatic to ensure that all are attended to. As you are well aware, customer satisfaction is our priority at all times.
CCD: Let talk about your primary assignment and challenges therein?
IL Well, my primary responsibility as the Feeder Manager, is to effectively manage my team so as to ensure that 100% performance in cash collection is achieved and also ensure that customers complaints are resolved within shortest time possible. Mine is largely to guide the business activities of the NTA feeder for optimal performance. I also ensure rational and judicious allocation of resources across the various units and sub units.
CCD: Meeting our collection target has been the major challenge facing the Regional Office, how do boost the collection?
IL: Honestly, there is need to increase our market size and that can be achieved through continuous enumeration exercise of our customers; the more customers are captured into the billing system, the more revenue to be realized. Concerted efforts should also be made to block leakages like energy theft and meter bypass. I can say the Company has done well by forming enforcement and assessment teams; this will yield positive result; it is step in meeting our Regional Office target and the Company as a whole.
CCD: what is your customer population
IL: We have 3036 customers and as I earlier stated, we hope to hit higher figures through enumeration in the near future.
CCD: What are your plans for NTA Feeder?
IL: My plan is to make NTA Feeder number in the whole of Kaduna Electricity distribution Company. I will like to set a record that would be exemplary and also ensure that we get our revenue hundred percent or even more. As a green feeder, our strategy is to ensure 100% collection of the current charges and at least 15-20 % of outstanding debt.
CCD: What are your achievements so far?
IL: Well, I can say that my major achievement as the attitudinal rebirth among the staff; there is significant change in the altitude of my staff and a more positive attitude towards work and my staff are able to work more with minimal supervision.
CCD: what is your staff strength?
IL: We have a total of 12 staff members, 5 are Sales Representatives, 5 Power Technicians, 1 CCR, 1 cashier
CCD: What would you like to be remembered for?
IL: I want to be remembered as one who put in the best years of his life to enable the organization succeeds.
CCD: What is your final words to a our readers?
IL: Pray to God and always do your best.