NEWSLETTER FOR THE MONTH OF MAY 2021

 

ABU Students Honour Chief Marketing Officer.

By Faisal Babadiya

The National Association of Business Administration Students Ahmadu Bello University Chapter has conferred the award of Icon of Exemplary Leadership to Chief Marketing and Revenue Assurance Officer of Kaduna Electric Alhaji Abubakar Jimeta who is one of the Alumni of the Association.

Presenting the Award, the President of National Association of Business Administration Students Malam Usman Sulaiman described the recipient as a worthy Ambassador of the Association and a role model to young and upcoming leaders in Nigeria.

He called entrepreneurs and people in position of leadership to always use their positions to positively influence and impart valuable knowledge on the young generation.

In his remark, the Chief Marketing and Revenue Assurance Officer of Kaduna Electric Abubakar Jimeta who is the recipient of the Award expressed delight for the honor and promised that the mentorship program of the Company for students of tertiary institution shall be extended to the student of the association.

Management Charges SRs on Performance, Sets 85% Collection Efficiency Target

By Jamila Bala

The Management has charged all Sales Representatives across the Company to be more committed and dedicated to their duties just as it set 85% collection efficiency target for the SRs.

This was disclosed by the Head, OD&D Unit, Mrs Adeola Akanni last month during a Company wide training programme organized for Sales Representatives.

The training, which centered on their JD, KPI, New Service process flow and understanding the ATC&C Losses was aimed at keeping the Sales Representatives abreast with expectations of the Company from them and latest developments in the Nigerian Electricity Supply Industry.

High point of the training programme was the administering of an oath to achieve 85% collection efficiently and block all energy leakages in the field.

Kaduna Electric Send-forth Former Chief Customers Services, Mallam Murtala Bello Amidst Fanfare

By Jamila Bala

After more than six years of meritorious service to the Company, Mallam Murtala Bello, former Chief, Customers Service and Franchising, who recently resigned his appointment, was last week treated to glamourous send-forth activities to mark the end of his duty tour in Kaduna Electric.

It was a moment no one would forget in a hurry as Management team members, family, friends and well-wishers gathered at the head office to honour him during a farewell lecture.

Murtala, who served in various capacities in Kaduna Electric for over 6 years, was until his resignation, with the Customers' Service and Franchising Department amassing knowledge, and style of leadership as he held the seat of the chief, customers service and franchising officer of the company.

The hardworking man, whose tenure was a remarkable one, has imparted professionalism, skills acquisition, social life and style of leadership among others to the Company and also the staff of Kaduna Electric.

Other activities marked by the Company to bid farewell to its outgoing chief
Customers service & franchising, Murtala Bello included ceremonial friendly match, dinner and luncheon.

Some of his immediate subordinates and colleagues expressed their overwhelming gratitude to him for his unparalleled service to the company. 

According to testimonies received across management and staff, the retiree was an epitome of discipline, hard work, honesty, transparency and accountability, among other virtues. To many, he was a role model and a mentor, an unassuming fellow, humane, compassionate and caring to a fault.

The Head, Corporate Communication, Abdulazeez Abdullahi, extolled some of the virtue and leadership qualities of Murtala Bello. He said that apart from the fact that he worked in Kaduna Electric for only 6 years, he stood tall among others in the Company with his exceptional qualities.

According to him, Murtala personifies intergrity, hardwork and huminity", he said as he wished him the best in his future endeavors.

In his response, Bello said: "I feel elated to leave with good health and wealth of experience and I am so thankful to this Company for giving me countless opportunities to grow both professionally and personally.

 God bless Kaduna Electic and give it the ability to reach that height that we all desire; the skills and the talents are there-Endless possibilities".

 

MEET THE STAFF SERIES

 

We Must nurture Existing Customers and Look for New Opportunities- Bilkisu Lawal Aliyu 

 

CCD: Briefly tell us about yourself?

BLA: My name is Bilkisu Lawal Aliyu. I am a Customer Service Representative in Doka Area Office. I am a graduate of Urban and Regional Planning from Ahmadu Bello University Zaria. I have a Master Degree in Remote Sensing and GIS from Nigerian Defense Academy.

CCD: What are your responsibilities and how do you manage your daily activities?

BLA: My responsibilities as a customer care are mainly to receive and ensure the resolution of customers’ complaints. Once a complaint is received, I channel it to the right department and make sure they are resolved. I ensure both walk-in customers and call customers understand our services thoroughly in order to reduce the complaint flow.

CCD: What are the challenges associated with being a customer Service Reps?

BLA: The Customers Service Unit largely rely on other departments/Units to efficiently discharge its responsibilities and this often pose some challenges; you have to rely on other department to resolve a customer issue and sometimes the staff involve may not see the urgency of the situation or the need to provide prompt resolution to the issues. In such situation, you are caught in between the customer and the staff. This is one of the greatest challenge we are facing as CSRs'.

CCD: How do you ensure fairness in dealing with your customers?

BLA: The first thing I do is to always remember a customer is my friend and as difficult as it may be, I try to put myself in their shoes, show them empathy and give them hope; I believe that's all they want.

They want to know they've been heard and that a reasonable response has been crafted to address their concerns.

CCD: In your own opinion, what do you think can be done to enhance the growth of the Company?

BLA: The Company should know her customers, develop a database that will link customers to the Company’s network. They should nurture existing customers and look for new opportunities to better their services, host educative and entertaining events and give back to the community by engaging in communal activities such as helping the less privileged. 

CCD: Team work is one of the core values of the Company, do you consider yourself a team player? 

BLA: Yes, I do. I ensure that I understand my job role as a customer Care Representative and always embrace change which is the norm in business today; I understand that I must give more energy to communicate effectively with others. In essence, I just say I am flexible and collaborative.

CCD: What do you do at your leisure time?

BLA: Most times, I socialize with my family and friends, I watch movies, read novels or self-development books

CCD: Any appeal or suggestion to Staff or Management?

BLA: The Management should ensure that all communication gaps are bridged between both its staff and customers. Set clear goals and welcome new ideas and approaches.