We Should
Spare no Effort In Dealing With Energy Theft and Vandalism-AbdulFatah Ibrahim
CCD: Can you briefly tell us about yourself?
AI: My name
is Abdulfatah Ibrahim, I am the Team Lead Billing Sokoto Area Office. I am from
Ilorin East LGA of Kwara state. I attended the great and famous Barewa College
Zaria where I obtained my SSCE and proceeded to Ahmadu Bello University Zaria
where I obtain my BSc in Computer Science. After I was done with my NYSC I join
the service of Kaduna Electric in September 2015, I worked in the billing
department as a staff after centralizing the billing unit I was assigned as
team leading billing Sokoto Area Office. Am happily married.
CCD: What are your primary responsibilities as Team
Lead Billing?
AI: No doubt,
Billing unit is the nucleus and integrating factor of Kaduna Electric, we
produced the hardcopy bills that serve as a
transaction medium between our customers and the company i.e. Bill. As
the Team Lead Billing I discharge the following responsibilities
I ensure bill accuracy
and quality check
Report of billing and
energy flow analysis
Update customer’s
records such as change of name, address and meters e.t.c
Capture new customers
into the billing system
And distribute bills
to Service Center Managers for onward delivery to customers.
CCD: What will you considered as the challenges in
this job?
AI: Here we
come what I considered to be most challenging of my job is Quick response in
resolving customers’ issues on their Bills.
CCD: How do you manage to address those challenges?
AI: I
ensured that all data received from the Managers through the Marketing and
Revenue Assurance Officer are analyzed and well scrutinized and readily
acceptable for upload (Operation).
I also ensure
effective communication to Head office Billing Team through mail, WhatsApp
group and phone calls. The Managers are also not left out, I maintain effective
communication to Service Center Managers through the Marketing and Revenue
Assurance Officer to make corrections with regards to any customers record not
properly sent for corrections.
All these efforts put
in place have gone a very long way in resolving most if not all of our
customers complains.
CCD: How do you see operations of Kaduna Electric?
AI: We have
a lot of improvements especially with the new strategy put in place by the
Management, I enjoined the Management to maintain continuity and employed more
strategies to improve our revenue generation.
CCD: How do your role add value to Kaduna Electric?
AI: I think
this platform will not be enough to mentioned how I have positively added and
still adding Values to this company but to mention few among
I always ensure that
bills are delivered to service center managers on time for onward delivery to
our respective customers and on receiving these bills by the customers they
will proceed to make payment.
Also, I have ensured
DT Alignment, feeder update, ppm reactivation (i.e burnt meters) , bill
reactivations, appropriate classification of customers and resolved customers
complains of overbilling by taking their load assessment all these effort put
in place have gone a very long way in generating revenue for the company.
Solving our customers
issues on their bills will go a long way in adding to our Revenue Generation no
doubt about this.
CCD: What are your appeal to the management?
AI: I will
like the management to take issue of energy theft, bye- pass and miscreants who
vandalize our power line cables, transformers etc very serious. Who so ever is
caught should be seriously dealt with his/her picture should be all around both
on TV and all other means of social media. With this the issue of energy theft
of cable vandalization will be minimize to the barest level.
