MEET THE STAFF SERIES

Most Hostile Customers are Guilty of Energy Theft-Mohammed Adamu

CCD:  Briefly tell us about yourself.

MA: My name is Mohammed Adamu. I was born in Kaduna. I had my primary, secondary, and tertiary education in Kaduna.

CCD: When did you join the Company and what's your primary assignment?

MA: I joined the Company in 2019. And My Primary assignment is to increase the collection efficiency of the Company. 

CCD: Can you tell us more about Corporate Intelligence Department? 

MA: Corporate Intelligence is a Department that helps the Company to meet up its targets in terms of collections. The Department also monitors the customer usage of our energy and on this regard, we make sure every kilowatt counts and we make sure we block linkages of energy use by the customer.

CCD: How do you handle customers who try to shortchange the Company through meter bypass?

MA: Immediately after finding out such abnormality, instantly we take the load reading via the use of a clamp ammeter and we have our experts open the meters and find out the type of abnormality because it could be internal or external. If it's external it's something you can see physically but if it's internal is something that we cannot justify until the meter is open. However, after the load is taken, we issue a disconnection notice to the customer, then we disconnect which we would inform the customer to report to the Head Office to collect his letter for further actions. 

CCD:   What are the penalties?                                                                       

MA: The penalties come in different ways, it depends on the nature of the infraction and the customer’s load. If it is a by-pass, the customer pays penalty, loss of revenue, and then a reconnection fee, and if it is an outright energy theft, the customer pays Loss of revenue which at the end, the customer can be directed to MAP Department for him to get a Meter before his light can be restored. 

CCD: How often do you do PPM monitoring and inspection?

MA: PPM monitoring, the moment we went to the customer’s house we start looking from the service drop to the connection point where we expect to see the meter though some were mounted on poles, we check the seal of the meter if it's intact and we look the wires that goes in and out and we insert the meter number to our app to see the vending trend and at times we insist on seeing the Vending slip, it’s after viewing the vending trend, if we are not satisfied with the information we saw, then we proceed to inspect the meter thoroughly.

CCD: What do you consider the most challenging part of your job? 

MA: Most of the challenges are non-cooperation from the customers; sometimes, when you go to a house, some deny access to the house while some insult us and some even lie against us. Some customers, especially the guilty ones, are hostile and often refuse to cooperate with us.

CCD: What do you do at your leisure time? MA: I play football and I watch movies, especially series movies.

CCD: Any appeal or suggestion to Management or Staff?

MA: My advice to the Management is to let them add more effort to what they are been doing in terms of ensuring making things possible for the staff to carry out their tasks. 

 

KADUNA ELECTRIC NEWSLETTER APRIL 1ST EDITION

 Kaduna Electric Provides Palliatives to Orphans, Widows in Kaduna

In the spirit of the this holy season, Kaduna Electric donated food items and other essential supplies to Orphans, Widows and less Privileged privileged people of  Malalin Gabas community under Kawo Area Office in Kaduna today 24th March, 2023.

Delivering the items on behalf of the Company, the Area Manger, Jaji Area Office, Aminu Bakori described the gesture as part of the Corporate Social Responsibility policy of the Company.

According to him, “every season such as this, we identify and provide support  to the indigent and less previledge members of our society who largely depend on the society for assistance”.

Malam Aminu Bakori stated that Kaduna Electric has a policy of giving back to the society through its Corporate Social Responsibility programmes. The Company has been supporting communities within its franchise States in the areas of education, sports, health, relief materials, emergency response, among others.

The Area Manger, Aminu Bakori further solicited for the support of all stakeholders in sensitizing their community to cooperate with the organization which he said will help the Company in its mission to ensure uninterrupted power supply.

 In his response, the Sarkin Hayin Na Iya, Alhaji Haladu Ibrahim commended Kaduna Electric for the act of charity and described the gesture as timely and much needed. He thanked the Management of Kaduna Electric for their kind heartedness, saying that with this, the Company has stood out from other corporate organisations.

"On behalf of my community, I wish to express our profound gratitude to Kaduna Electric for such a wonderful gesture. Indeed, these food items will go a long way in putting smiles  on the faces of the poor in this critical time, I will also ensure that our community fulfilled its responsibility by paying electricity bills as at when due”, he said.

 

Regional Chief Visits Garrison Commander, Nigerian Army, Sokoto, Stresses Importance of Prompt Setllement of Bills.

Kaduna Electric  Regional Chief, Sokoto Region, Mr Sunday Yahaya, has reiterated the role of Distribution Companies (Discos) as being responsible for distribution of electricity generated and transmitted to discos which he said  Kaduna Electric is among the 11 DISCOs in Nigeria.

He made this clarification when he paid a courtesy visit to Brigadier General T Ahmed  8 Division Garrison Commander Nigerian Army, Sokoto.

Mr Sunday Yahaya further listed the challenges of power generation in the country and explained the electricity value chain, stressing that it is important  for customers to have knowledge of the electricity business.

He also stressed the importance of bills payment which he said is the way the Company will continue to discharge its obligation and make further investment for improved services .

The  Regional Chief  highlighted how power  is crucial to security and economy. he also responded on the issue raised earlier by the officer In charge of electricity of the 8 division that the electricity bills given to them VAT is included according to him is one of the reason why their headquarters always rejecting the bills presented to them because of the VAT the chief give them assurance to table the matter to kaduna for removal of VAT. 

Mr Yahaya however encourage them to be paying their bills as the only thing that guarantee power supply is prompt payment of electricity bills by the customers.

In his response, the Garrison Commander, 8 Division, Sokoto Brigadier General T Ahmed, thanked the Regional Chief and his team for the visit. 

While appreciating the cordial relationship between the Army and Kaduna Electric, he assured the Chief that any time electricity bill is presented, he will make sure that the bills are send to headquarters in time for payment