Doka South Area Office Conducts First MPR, Set up Mega Task Force
The Management of newly created Doka South Area Office conducts it maiden Monthly Performance Review on the 13th of June, 2019.
The performance review was chaired by the Chief Marketing and Revenue Assurance Officer, Mal Abubakar Jimeta and was attended by all Service Centre Managers under the Area Office.
In his opening remarks, Mal Abubakar Jimeta commended the staff of the Area Office and advice the Sales Representatives to do more research and know more about their customers population, amount of energy they consumed, number of pre-paid and post-paid customers in their clusters.
On his part, the Area Manager, Mr Abubakar Ibrahim informed the service centre managers that the new management will not tolerate inefficiency and indolence, just as he called on them to redouble their efforts in the areas of service improvement and revenue generation.
He warned that "Any service center manager that performs poorly will be dropped and be replaced with the best performing sales representative under his command.
The Area Manager also promised to reward "Best performing sales representatives and service.
Meanwhile, the Doka North Area Manager, Mr Abubakar Ibrahim has set up a mega task force to improve revenue generation in the new Area office. He announced this during the monthly performance review of the area office. "We have set up a Mega Task Force to cover the entire Area office which will commence on the 20th of June, what this means is that we are going to engage everybody from both the technical and sales reps and all the service Center Managers are to lead the Mega Task Force Team in their respective Service Centers.
Kaduna Electric MD visits Sokoto Area Office
The Managing Director of Kaduna Electric, Engineer Garba Haruna, has enjoined the staff of Sokoto Area Office to be more dedicated to their work.
Engineer Garba Haruna, stated this while addressing the staff, during his visit to the Sokoto Area Office, alongside the company management team.
He also reminded the staff that after the installation of meter, there is the need to ensure that the meter is safeguard, as it is the responsibility of service center managers and sales representatives to ensure that the meters are not bypassed.
The MD added that security agencies will be engaged to ensure that the meters are not tampered with.
Speaking on franchising, Engineer Garba Haruna, emphasis that the essence of creating franchising is to close the gap that is existing in company losses.
According to him, franchising will not take any staff job away, unless any staff that committed an offence, and such person will not be spared.
He reiterated that maximum support is needed from all and sundry to achieve success, as community will be part and parcel of franchising.
To the feeder managers, Engineer Garba Haruna, enjoined them to go back and provide the necessary information required for their smooth operations.
Also, the data base of customers, all reports both prepaid and postpaid is expected from the sales representatives
The MD also charged them to take full responsibility as no meter should be bypass before or after installation.
In his remark the Area Manager, Sokoto Area Office, Masaud Salisu Abdulkadir thanked the MD for finding time to visit the area office to explain MAP and franchising.
The area manager urged the service center managers to work hand in hand to move the Area Office to greater height, more especially in terms of revenue generation.
AREA MANAGER ZAMFARA CAUTIONS STAFF ON CUSTOMER RELATIONSHIP
The Area Manager Zamfara, Engineer Sabo Abdul has charged staff of the Area Office, especially Sales Representatives and other frontline workers to always treat our customers with utmost respect and courtesy.
Engr. Sabo made the charge in Gusau recently during the monthly performance review of all sale representatives.
According to him, "It is paramount for every one of us to understand the importance and significance of engaging our esteemed customers, because customers’ engagement is the fundamental in revenue collection and bringing customers closer to us so as to understand our activities"
He disclosed that the aim of the review is to enhance collective effort, create an enabling environment where staff will learn from each other, take ownership of responsibilities, accept and correct our mistakes, welcome new ideas and engender team work.
"It is mandatory on us as a business professionals to know the importance of engaging our customers, connecting with them and earning their trust and loyalty. A good staff is always passionate about the welfare of his customers, he pays attention to customer's questions, listens with rapt attention and delivers outstanding results”, he stressed.
The Area Manager also assured the staff that the Corporate Communication Department in collaboration with marketing department is making efforts on sensitization and enlightenment on our esteemed customers through various means of communication (social media, print and broadcast media) and we will also embark on email marketing which has also become important way of engaging customers in a meaningful conversation.
Furthermore, the Area Manager has urged all supervisors and their subordinates to be computer literate because he said computer literacy can give one opportunity to initiate contact with customers online.
The BDRO has made it clear that no success will be recorded if the interest of the company is not placed over and above any other thing.
Weekly Managerial Meeting, The Management Staff of Kebbi North Area Office Meets Area Manager
The Area Manager, Kebbi North, Engr. Dogara Sa'idu presided over the meeting where he emphasized the need for all the management staff to be always punctual regarding their respective assigned responsibilities.
He charged all Management staff to adopt leadership by example, as everyone will be hold accountable for the respective area of jurisdiction assigned to him therefore much is expected of you.
On service delivery, the Area Manager reiterated the need for the staff to shun any act of malpractice or mismanagement of company’s resources. Citing examples with some observations made and tabled before him by the Head of Unit, HRB Customers from Head Office, Mansur Adams, Engr. Dogara called on everyone to buckle up regarding assigned responsibilities.
The Area Manager also charged the Commercial and Technical Teams to wake up from their slumber as many of them are not doing the needful, warning that “any staff found wanting will henceforth be dealt with appropriately. He also stressed that collection is the primary objective of the company and must therefore not be taking lightly.
In his remark, the Commercial Manager, Yusuf Musa Argungu called on all concerned to be observing due process in all operational activities.