Gusau Area Manager Sue For Stakeholders’ Cooperation, Pledge Improvement in Service Delivery.
By Muhammad Abbah,
Gusau
The Area Manager made the call during an interactive session with the stakeholders recently in Gusau.
He further stressed that the Company organized the meeting to provide an venue for knowledge exchange and cross pollination of ideas aimed at solving problems particularly on electricity issues that is hindering qualitative service delivery so as to maintain a very healthy relationship with customers in Zamfara State.
Engr. Gago further stressed that the Company has made adequate arrangement for staff to work as team with religious leaders, traditional rulers, security personnel and community leaders to ensure mutual understanding among them.
The Area Manager promises that the Company is ready to take responsibility of what is supposed to be done. "I hope this will build a cordial relationship and will enable customers have trust on the company; all these will not be done if the customers have always defaulted", he noted.
On bill payment, the Area Manager said, customers must understand prompt bill payment is important and that is what sustains the company.
According to
him, "payment of electricity bill is the only way to support our
business; customers must understand that it is an obligations upon them
to pay their electricity bill as at when due; customers should also be
advised to monitor and report to the nearest police station any
suspicious movement around electric facilities".
He commended the good effort of security agencies for giving maximum
corporation to the organization and also solicited their help especially on
security issues that is hindering the efficiency of service delivery to
customers.
"we believe that the security agencies in the State are part of
those who can help in ensuring better service delivery and eradicating all
forms of illegality in the sector", he contended.
In his remark, the Emir of Gusau represented by the Secretary of the Emirate
Council, Alhaji Bello A Bello called on the Company to embark on sensitizing its customers through the use of mass media
which he said is key to the success of the business.
"There is no major challenge that will quickly affect the smooth running
of your organization like communication gap", he said.
The Royal Father said that, town hall meetings will also help in bringing
customers very close to the Company and enhance their relationship which will
further translate into further development for the Company.
The emir also expressed his readiness to contribute whatever it takes to
see to the success of Kaduna electric in Zamfara State.
He Father advised the company to have a legal adviser who will look into all
cases in the court to ensure that all suspected vandals are punished according
to law which will serve as a deterrent to others.
He similarly noted that, mass metering to esteem customers is
another sure way to ensure that the company realize reasonable revenue.
Some Local Government Sole Administrators present at the meeting
commended the Area Manager for organizing the meeting and called the Company
to create more Service centers so as to be closed to its customers.
They also called on the Company to find a way of resolving its problems. The further
promised to work with Kaduna Electric for the betterment of their constituents.
In their part, the security personnel promised to give maximum
cooperation to Gusau Area Office by paying their bills and securing lives and
properties.
Emir Of Kauran Namoda Advises Kaduna Electric On How To Tackle Issues
By Muhammad Abbah, Gusau
The Emir of Kauran Namoda,
Alhaji Sunusi Muhammad Ahmad Asha has tasked the Gusau Area Office on
good Service delivery to Kauran Namoda and advised the Company to
re-strategise in order to attain a sustainable development.
This call was made by the Royal Father in his Palace recently in Kauran Namoda,
Zamfara State when he received the Management of Gusau Area Office who paid him
a courtesy visit.
The Royal Father Stated that the efficiency of the electricity Supply to Kauran
Namoda would boost economic activities of the society and eradicate insecurity.
According to him, no country will develop without adequate electricity
and the stability of power supply will help the company achieve its business
objectives.
“We need to invite investors to invest, all these will not be done
without the maximum corporation of the Kaduna electric and this will be the
beneficial to the two parties and you will generate reasonable revenue",
he stated.
The Traditional ruler also stressed the strategic role of the traditional
institution as moderators promising that the Kauran Namoda Emirate shall
educate the people on the importance of bills payment which he said will enable the company generate more
revenue and maintain their facilities.
He however
called for more cordial relationship with its customers.
“It is the obligation of traditional leaders to ensure that people conduct
themselves in orderly manner to help the organization to achieve its
business objectives by paying constant electricity and avoid any
misunderstanding”, he assured.
"We will do everything to ensure no any intimidation to the staff of the
company, it’s our duty to protect your people against any harmful and you are
part of us, report to the nearest police station any harassment when
discharging your duties.
The Emir also expressed his readiness to contribute whatever it takes to see to
the success of Kaduna electric in Zamfara State.
The OD&D Unit Trains HoU, Team Leads on Employee Engagement.
By Jamila Bala
The training which was conducted for all HoUs within the Company was aimed at engaging employee to be more productive and committed to their duties.
The objective of training is to make the employees more productive, and also engagement drives performance in an organization.
According to her, when employees are effectively engaged, they are more likely to invest and be more committed to their work which will in turn increase productivity.
NERC Visit Kaduna Electric Area Offices In Sokoto State, Commends Company's Compliance Level
By Umar Tambuwal, Sokoto
The Nigerian Electricity Regulatory Commission, NERC, has visited the three Area Offices of Kaduna Electric in Sokoto State and expressed satisfaction with the Company's level of compliance to regulatory provisions and standard.
The team also appraised the Area Offices, assessed their Compliances Units with the commissions standard as well as the functionality of the customer Records information management system (CRMS).
According to Hajiya Aisha Mahmoud, the visit was in line with the commission's yearly routine inspection/ monitoring of the Distribution Company's front line desks and the NERC Forum Offices to ascertain the level of their effectiveness in resolving consumer complaints and compliance with established standards.
In the Forum Office, six cases were brought before the Forum and were all resolved under the watch of the NERC visiting team.
Hajiya Aisha Mahmud commended the forum panel for the fairness exhibited in handling customer’s complaint and expressed her satisfaction in the verdict given by the Forum.
The Team was conducted round the Area Offices by Masoud Salisu Abdulkadir, Head of unit, Regulatory compliance.
