MEET THE STAFF SERIES

We Should Spare no Effort In Dealing With Energy Theft and Vandalism-AbdulFatah Ibrahim

CCD: Can you briefly tell us about yourself?

AI: My name is Abdulfatah Ibrahim, I am the Team Lead Billing Sokoto Area Office. I am from Ilorin East LGA of Kwara state. I attended the great and famous Barewa College Zaria where I obtained my SSCE and proceeded to Ahmadu Bello University Zaria where I obtain my BSc in Computer Science. After I was done with my NYSC I join the service of Kaduna Electric in September 2015, I worked in the billing department as a staff after centralizing the billing unit I was assigned as team leading billing Sokoto Area Office. Am happily married.

 CCD: What are your primary responsibilities as Team Lead Billing?

AI: No doubt, Billing unit is the nucleus and integrating factor of Kaduna Electric, we produced the hardcopy bills that serve as a  transaction medium between our customers and the company i.e. Bill. As the Team Lead Billing I discharge the following responsibilities

I ensure bill accuracy and quality check

Report of billing and energy flow analysis

Update customer’s records such as change of name, address and meters e.t.c

Capture new customers into the billing system

And distribute bills to Service Center Managers for onward delivery to customers.

CCD: What will you considered as the challenges in this job?

AI: Here we come what I considered to be most challenging of my job is Quick response in resolving customers’ issues on their Bills.

CCD: How do you manage to address those challenges?

AI: I ensured that all data received from the Managers through the Marketing and Revenue Assurance Officer are analyzed and well scrutinized and readily acceptable for upload (Operation).

I also ensure effective communication to Head office Billing Team through mail, WhatsApp group and phone calls. The Managers are also not left out, I maintain effective communication to Service Center Managers through the Marketing and Revenue Assurance Officer to make corrections with regards to any customers record not properly sent for corrections.

All these efforts put in place have gone a very long way in resolving most if not all of our customers complains.

CCD: How do you see operations of Kaduna Electric?

AI: We have a lot of improvements especially with the new strategy put in place by the Management, I enjoined the Management to maintain continuity and employed more strategies to improve our revenue generation.

CCD: How do your role add value to Kaduna Electric?

AI: I think this platform will not be enough to mentioned how I have positively added and still adding Values to this company but to mention few among

I always ensure that bills are delivered to service center managers on time for onward delivery to our respective customers and on receiving these bills by the customers they will proceed to make payment.

Also, I have ensured DT Alignment, feeder update, ppm reactivation (i.e burnt meters) , bill reactivations, appropriate classification of customers and resolved customers complains of overbilling by taking their load assessment all these effort put in place have gone a very long way in generating revenue for the company.

Solving our customers issues on their bills will go a long way in adding to our Revenue Generation no doubt about this.

CCD: What are your appeal to the management?

AI: I will like the management to take issue of energy theft, bye- pass and miscreants who vandalize our power line cables, transformers etc very serious. Who so ever is caught should be seriously dealt with his/her picture should be all around both on TV and all other means of social media. With this the issue of energy theft of cable vandalization will be minimize to the barest level.

Lastly, staff welfare is a motivating factor. Management are trying and can still do more.