"Dynamics of the Nigerian
Electricity Market Requires Effective Enterprises Risks Management" _ MD.
The Managing Director/CEO, Dr. Umar
Abubakar Hashidu has charged all members of staff of the Company to be alive to
their responsibilities and always be prepared to effectively respond to the
demands of the changes in the Nigerian Electricity Supply Industry, NESI.
Dr. Umar Hashidu made the assertion in
a keynote address this week while declaring opened, a one day knowledge sharing
session organized by the Regulatory Economics and Compliance Department for
Enterprise Risks Management Champions selected across the Company.
He stated that the dynamics of the
Electricity Market poses enormous risks to especially Distribution Licensees
that require innovative responses and practical creative solutions.
Dr. Hashidu therefore called on the
participants to accord the assignment the seriousness it deserves, charging the
"Risks Champions" to be good ambassadors of the Company.
Earlier in his welcome address, the
Chief Regulatory Economist and Compliance Officer, Dr. Mamudu Abubakar
admonished the participants to see their selection as a call to selfless duty.
He said the Company must always
anticipate, plan for and put in place an effective response mechanism to
Enterprise Risks which he described as a reality in the emerging bilateral
electricity market.
Barnawa Area Office Hosts
Successful Quarterly Customer Engagement Forum
By Jamila Bala
The Barnawa Area Office of Kaduna
Electric recently organized a highly informative Quarterly Customer Engagement
Forum, bringing together customers, stakeholders, and company representatives
to discuss pressing issues and find mutually beneficial solutions.
Held on 28th August 2024, the forum
provided a platform for customers to share their experiences, ask questions,
and receive updates on company initiatives. The event was well-attended, with
participants expressing appreciation for the open and interactive session.
The event was geared at discussing
pertinent problems faced by customers in their communities, problems such as
energy theft, illegal connection /reconnection, Staff assault among others were
discussed.
Speaking at the occasion, the Area
Manager, Mr Ogungbenro Sunday Babatunde highlighted the importance of Energy
Management, following proper safety protocol in handling Electricity, pointing
out the dangers of involving unauthorized individuals in connection and or
reconnection of power.
Mr Ogungbenro discussed the relevance
of the Community to protect all power equipment’s placed in their community,
attributing it directly to be effective service delivery.
The forum covered a wide range of
subjects crucial to both Kaduna Electric and its Customers. Key topics
addressed included new service and meter Acquisition, Electricity theft and
consequences
The Customer Engagement Manager, Mr
Sunday Yahaya highlighted the need for Collaboration between the Company and
Customers, clarifying that Customers are not responsible for paying for
Transformers, Cables, Poles among others.’ He also expressed his gratitude to
the Customers for attending the forum and participating in the discussion.
After extensive discussions, The
Regional Manager, Mr Muazu Aliyu appreciated the Customers for honoring our
invitation and bringing out their issues for deliberation. He assured the
customers that Kaduna Electric will do its possible best to see them happy and
whatever they see, they should call our attention.
“Training and guiding our Staff is
what we do every day and if we go astray call our attention because we are here
to serve you better” he said.
He however advised them to read the
New Service Form carefully before
signing and taking ownership of the business between Kaduna Electric and its
customers and urged them to be our ambassadors and problems cannot be solved
without involving you the customers.
The forum reinforced Kaduna Electric's
commitment to customer satisfaction, transparency, and continuous improvement.
The Barnawa Area Office pledged to
address customer concerns and implement feedback in its operations.
Kaduna Electric Regional Manager
Meets Sultan of Sokoto
By Umar Muhammad Tambuwal
During the visit, Regional Manager
Zanna Ahmed Ashmi expressed his desire to strengthen the existing relationship
between Kaduna Electric and the Sultanate Council. He stated, "My team and
I are here before Your Eminence to seek the necessary support for smooth
operations across the state. We acknowledge the existing relationship between
Kaduna Electric and the Sultanate Council, and we are committed to maintaining
and enhancing it."
Ashmi also informed His Eminence of
some challenges faced by the company, such as the vandalization of power
installations, non-payment of electricity bills by some customers among others.
He sought the Sultanate Council's partnership with traditional and district
heads to help sensitize the communities on these issues.
In response, the Sultan of Sokoto,
Alhaji Sa'ad Abubakar, thanked the Regional Manager and his team for their
visit. He urged the people of Sokoto State to adopt the habit of paying their
electricity bills promptly.
The Sultan also expressed his
willingness to assist Kaduna Electric in engaging with communities to emphasize
the importance of bill payments.
Furthermore, the Sultan instructed the
Galadima of Sokoto to coordinate with all district heads in the state and the
company to enhance community awareness. He encouraged the management of Kaduna
Electric to continue improving their services, which he believes will foster good
customer relations.
His Eminence assured the regional team
that his doors are always open to them and welcomed future engagements at any
time.
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