KADUNA ELECTRIC NEWSLETTER AUGUST 1ST EDITION

Kaduna Electric Hosts Successful Customer Engagement Forum At Doka Area Office
By Jamila Bala

In a significant stride towards enhancing customer satisfaction and addressing pressing concerns, Kaduna Electric's Doka Area Office recently organized a highly productive quarterly customer engagement forum in Kaduna.

The event held on 22nd August 2024, which brought together and provide a platform for customers , stakeholders, and Company representatives to discuss pressing electricity-related issues and work together to find solutions.

During the forum, the Area Manager Mr Kabir Abdulsalam emphasized the importance of customer engagement and discussed power management and discipline. He explained the correlation between power wastage and supply issues urging customers to practice efficient power utilization.

Also other key topics addressed include-New service and steps to acquire new meter, Energy management, Electricity theft and consequences , Assaulting Staff on duty and the Area office performance from May- July 2024.

During the forum, the Area Manager, Mr Abdulsalam emphasized on the importance of customer engagement and discussed efforts to address supply challenges in Doka Area office and its environs.

He appealed to customers to respond promptly to bill's payment, highlighting its significance in enabling the Company to serve them better.
He also called for continued collaboration between customers and Kaduna Electric.

This customer engagement forum demonstrates Kaduna Electric's dedication to prioritizing customer needs, fostering open communication, and driving meaningful 

 

Kebbi Regional Manager Holds Town Hall Meeting with Traditional Rulers And Community Leaders In Koko
Muhammad Najib Atuwo

The Regional Manager Kebbi, Barrister Makinu Muhammad Sani held town hall meeting with Koko community

During the session the Regional Manager stated the essence of the gathering is to discuss and have a lasting solutions to the menace facing the business atmosphere in Koko and environs.

It is in our records, that the incessant vandalism and apathy to bills payment in Koko Town which is seriously affecting the overall performance of our company.

We are here to solicit for your cooperation and support to find a lasting solutions to all of these lingering issues.

In the month of July, 2024 energy worth more than twenty million Naira was consumed and only three million Naira was realized, the business is really suffering couple with the vandalisation of almost eight out of fifteen distribution transformers that are supplying various areas within the town.

We really need your outmost support to put to an end to the menace of vandalism and also payment of bills promptly.

While thanking the Regional Manager and his team for making the meeting a reality, Dangaladiman Koko Alhaji Musa Salihu Koko (Wakilin Sarkin Koko) said the issue of supply in Koko has be come worrisome, we now know the issues that are not allowing us enjoy supply like before.

Let me assure you that we are fully prepared to support you, as a traditional institution we are working closely with government officials to ensure we safeguard the power equipment’s in and within Koko Town.

We are going to fence all the fifteen distribution transformers in Koko Town and also provide vigilantes to guard the facilities in order to avert reoccurrence of vandalism our transformers.

"I am committed to leading Kaduna Electric to new heights of excellence. I will work tirelessly to ensure our customers receive the best service possible." He said.

We are however going to constitute a very formidable and trusted electricity committee that will be assisting you in discharging your duties freely.

Dangaladima further added that Koko as a commercial town will not be left out in payment of the energy consumed, we know you are in to business and any good business is expected to sell and get profit at the end of the day.

We will implore our people to promptly respond to their respective bills, we really need light even for the security, businesses and wellbeing of our people,  he said.

 

Kaduna Regional Manager Embarks on Familiarization Visit To Area Offices
By Jamila Bala

The Regional Manager of Kaduna Electric, Mallam Muazu Aliyu, recently embarked on a familiarization visit to all Area offices under his jurisdiction. The visit aimed to acquaint himself with the operations, challenges, and staff of the company.

During the visit, Mal Muazu inspected the Area Offices, and the Customer Service Centres. He interacted with staff, listening to their concerns and suggestions.

Mal Muazu emphasized the importance of teamwork, customer satisfaction, taking ownership, integrity and efficient service delivery.

He assured staff of his commitment to addressing their challenges and providing necessary support.

The familiarization visit is seen as a positive step towards enhancing the performance and reputation of Kaduna Electric.

Staff have expressed optimism about the new Regional Manager's leadership and vision.

"I am committed to leading Kaduna Electric to new heights of excellence. I will work tirelessly to ensure our customers receive the best service possible." He said.