MEET THE STAFF SERIES

 We Are Committed to Blocking Revenue Leakages …. Commercial Manager, Zaria City

 

ABDULLAHI KABIR ISAH, CM ZARIA CITY

CCD: Can you briefly tell us about your self?

AKI: Abdullahi Kabir Isah, I celebrate my birthday every 12th March, I hold a Bachelor  of Technology (Information Technology) from Abubakar Tafawa Balewa University Bauchi, Masters (Information Technology) from Nigeria Defense Academy Kaduna. I am married with kids.

 

CCD:  What are your responsibilities as a Commercial Manager?

AKI: My major responsibilities include; Prompt billing of MD and Non MD customers, Coordinating all functional sections in billing for effective and efficient operations, Ensuring smooth running of pre-paid meters, Resolving

issues related to data synchronization, Treating all escalated issues from CCM's and PPM unit, Resolving issues related to e-payment channels, Ensuring all new customers data are updated, Ensuring metering standards for new service requests, Timely report on new service etc.

CCD:  What are your challenges since you came on board?

AKI: The critical challenges I have encountered so far includes the following; Logistics and Manpower

CCD:  How do you intend to tackle all these challenges?

AKI: The best of Managers is the one who utilizes scarce resources to get the desired results.

CCD: How do you specifically intend to improve the revenue collection of the Area Office?

AKI: I intend to improve Revenue collection of the Area office by; Blocking leakages, Getting more customers in to the company's database, and reducing commercial and collection losses at all costs and community engagements.

CCD: Where do you see Zaria city Area Office in term of performance and collection efficiency in a few months?

AKI: I see us doing nothing less than an outstanding performance Collection Efficiency of 100%.

CCD: Any appeal or suggestion to the Management/staff?

BS: My appeal to Management; Staff welfare is paramount to getting the best out of us all and to the staff; no matter how tough times get, we should not give up, let's manage the problem creatively and constructively we will all succeed In Sha Allah.