MEET THE STAFF SERIES

Nothing Could be More Satisfying than Making a Customer Happy -Hassan Abubakar

CCD: Can you briefly tell us about yourself?

HA: My name is Hassan Abubakar I'm from Argungu L.G.A in kebbi State. I was born in kebbi State, I had my primary and secondary schools  in kebbi State. I also studied at Adamu Augie college of Education Argungu  where I obtained a National Certificate of Education in English and Hausa Languages.

CCD: When did you joined the service of the company?

HA: I resumed duties on 1st of September, 2015 as a Sales Representative in Sokoto Area Office. I spend three months, I was later called for an interview and reassigned as Customer Services Representative (CSR) and   transferred to Industrial Service Centre as the CSR where I spend one year. During the mass meter roll out in Sokoto, I was redeployed to Kaduna Road Service Centre.

CCD: Can you brief us on what your primary assignment is?

HA: Basically, my primary assignment as a CSR is handling customers Complaint and ensuring that customers’ needs are met by providing accurate service in a timely and friendly manner.

CCD: What are the difficulties associated with being a customer service representative

HA: Hmmm you get to face irate customers but we do our best to calm them and resolve their complaints. You also get stock in situations where complaint taking to a particular department to be resolved may get delayed. And you end up with so little when you could've done so much more. So the most difficult customers to say is the one whose complaint has remained unresolved for a long period of time that aggrieved customer perhaps may likely to become abusive but we are trained to handle such customers.

CCD: What are your plans for Kaduna road service Centre customer service?

HA: My plans, are not just for Kaduna Road Service Centre but any service Centre I find myself, is building a work force with the aim of resolving Customers complaints efficiently to ensure maximum Satisfaction which is the only way the Company can achieved 100% revenue collection. A satisfied Customer is a paying Customer always.

CCD: Any advice to staffs?

HA: Be steadfast and give your best shots in whatever you do. For whatever that is worth doing is worth doing well! And Success only embraces those that strives harder.

CCD: What do you do at your leisure time?

HA: Hmm, that depends on my mood per time. I could either be playing football or watching educative programs on TVs also social media like Facebook whatsapp I ‘do chart.