Our Intelligence Gathering Team Will Reduce Fraud- Head, Admin & Security
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| Nuhu Sani, Head, Admin & Security |
There seems to be renewed security measures within the
premises. What is responsible for this?
Like you know, protection is key; without protection,
nobody will be able to sit on his seat. As a Security department, we are
saddled with the responsibility of protection of lives within the Head Office
and other installations.
We ensure that we improve on our processes, especially
in the area of traffic for staff, visitors, contractors and customers. What we
did was to develop tags for our consultants and all stakeholders apart from the
staff who should have their ID cards displayed.
For the staff, we ensured that their ID cards are
displayed at all times. We expect staff to identify themselves by displaying their
ID cards when on duty to differentiate themselves from non-staff.
Equally, if it is a customer, it is expected that he
wears the appropriate tag so that he can be treated as such. For
visitors, we have provided chairs for them at the reception especially visitors
of Mid-level staff and down-lines. This is for them to receive their
visitors briefly because our primary objective of being in this building is to
work for Kaduna Electric and not to be entertaining visitors etc.
I will like to use this medium to draw the attention
of staff to use the reception to attend to their visitors.
For Management staff, they are responsible enough to
attend to their visitors quickly in their offices.
There is a new Staff Canteen, the ambience is
beautiful, but there are concerns about the quality of food being served. How
do you measure service delivery at the canteen?
We give a huge applause to the Managing Director for
giving the approval to get the staff canteen running. We are happy
to see a situation where we have a decent staff canteen, state-of-the-art and
improving on a daily basis on the service and the facility (Safeway Kitchen).
The staff canteen has a Caterer approved by the
company, responsible for providing food for staff, stakeholders and for other indoor and outdoor events in the
company.
Prior to choosing a vendor, we did food sampling,
which many of our staff participated and from there, they began operation following their engagement. We
got some feedback from staff regarding the quality of the food, the
presentation, service, facility and aesthetics and also the taste.
And on a continuous basis, we give feedback to the
Caterer and Facility Manager who is in charge of putting together the facility.
If you remember, some parts were not fully painted but that has been done
now in addition to branding by our partners.
In order to make things in line with best standards,
we have set up a staff Canteen Committee, we are waiting for an additional
approval before we publicize it.
The committee is chaired by Hafsat Sambo, Head,
Collection Channels while I will be the Co-chair when she is not available. The essence
of staff Canteen Committee is to ensure compliance to best practice in staff
canteen and also guidance. The role of the Committee is also to be a mediator
between the staff and the caterer.
There seems to be limited parking space in the
premises, is it because the number of staff has risen? What are you doing to
manage the issue of inadequate parking space?
The first thing we identified is to see how we can
make those parking on the slanted parking lot to park straight so as to create
more parking space.
If you recall, that space in the middle, both sides
were in a slanting form but now people are advised to park straight in order to
create more room for more vehicles to park and we have also stationed BDM
Security to ensure that they guide staff appropriately. If you notice too, the
issue of blocking cars or parking behind cars has drastically reduced. The next
phase is to look at old Doka Area, for the stores to manage their material on the
ground so that the area can be cleared, canopies can be put and then cars can
park there.
The exterior car park has been improved since the
rainy season; I want to believe that our customers are happy about it. Also,
with the introduction of e-payments systems, customers can now pay online hence
reducing the pressure on our parking space.
It must be more than two years since you spoke with
the Frontline, what changes have taken place in this department?
We have a lot of changes that have taken place in this
department. As you may remember we have had transformation of the
company. A number of staff joined the team, we have created a number of
job descriptions and responsibilities, and we have three sub units. We have
logistics, which is under administration, security and facility management. But
sadly, we lost two people; one left the company while the other person
died. We now have replacements.
But we intend to decentralize our security
architecture so that we can have installation protection and internal security
separated. Internal security will look at standard procedure of office traffic
while installation protection will deal with issues related to vandalism,
security operatives, DSS, Civil defense etc.
Within the team too, we will have those who will be in
charge of intelligence gathering on how we can bring down the rate of fraud in
the company.
Recently, we handled a number of cases regarding fraud
but we believe in continuous improvement on reducing cases of fraud.
As someone who is Managing Security, Welfare and
Protocol, what would you want to use this medium to tell staff and management?
We seek for a continued cooperation from management.
As you are aware, there are a number of things we want to implement but without
management’s buy in we cannot make head way. An example, if a management staff
insists that without an ID card he won’t attend to his staff, surely ID card
compliance would be achieved.
If a staff is not properly dressed, you ask him to go
back home and dress properly.
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