Friday 16 November 2018

KADUNA ELECTRIC FRONTLINE NOVEMBER EDITION


Our Intelligence Gathering Team Will Reduce Fraud- Head, Admin & Security 

Nuhu Sani, Head, Admin & Security


There seems to be renewed security measures within the premises. What is responsible for this?

Like you know, protection is key; without protection, nobody will be able to sit on his seat. As a Security department, we are saddled with the responsibility of protection of lives within the Head Office and other installations.
We ensure that we improve on our processes, especially in the area of traffic for staff, visitors, contractors and customers. What we did was to develop tags for our consultants and all stakeholders apart from the staff who should have their ID cards displayed.
For the staff, we ensured that their ID cards are displayed at all times. We expect staff to identify themselves by displaying their ID cards when on duty to differentiate themselves from non-staff.
Equally, if it is a customer, it is expected that he wears the appropriate tag so that he can be treated as such.  For visitors, we have provided chairs for them at the reception especially visitors of Mid-level staff and down-lines.  This is for them to receive their visitors briefly because our primary objective of being in this building is to work for Kaduna Electric and not to be entertaining visitors etc. 
I will like to use this medium to draw the attention of staff to use the reception to attend to their visitors. 
For Management staff, they are responsible enough to attend to their visitors quickly in their offices. 

There is a new Staff Canteen, the ambience is beautiful, but there are concerns about the quality of food being served. How do you measure service delivery at the canteen?
We give a huge applause to the Managing Director for giving the approval to get the staff canteen running.  We are happy to see a situation where we have a decent staff canteen, state-of-the-art and improving on a daily basis on the service and the facility (Safeway Kitchen).
The staff canteen has a Caterer approved by the company, responsible for providing food for staff, stakeholders and for other indoor and outdoor events in the company. 
Prior to choosing a vendor, we did food sampling, which many of our staff participated and from there, they began operation following their engagement. We got some feedback from staff regarding the quality of the food, the presentation, service, facility and aesthetics and also the taste.
And on a continuous basis, we give feedback to the Caterer and Facility Manager who is in charge of putting together the facility. If you remember, some parts were not fully painted but that has been done now in addition to branding by our partners.

In order to make things in line with best standards, we have set up a staff Canteen Committee, we are waiting for an additional approval before we publicize it. 
The committee is chaired by Hafsat Sambo, Head, Collection Channels while I will be the Co-chair when she is not available. The essence of staff Canteen Committee is to ensure compliance to best practice in staff canteen and also guidance. The role of the Committee is also to be a mediator between the staff and the caterer.

There seems to be limited parking space in the premises, is it because the number of staff has risen? What are you doing to manage the issue of inadequate parking space?

The first thing we identified is to see how we can make those parking on the slanted parking lot to park straight so as to create more parking space.
If you recall, that space in the middle, both sides were in a slanting form but now people are advised to park straight in order to create more room for more vehicles to park and we have also stationed BDM Security to ensure that they guide staff appropriately. If you notice too, the issue of blocking cars or parking behind cars has drastically reduced. The next phase is to look at old Doka Area, for the stores to manage their material on the ground so that the area can be cleared, canopies can be put and then cars can park there.
The exterior car park has been improved since the rainy season; I want to believe that our customers are happy about it. Also, with the introduction of e-payments systems, customers can now pay online hence reducing the pressure on our parking space.

It must be more than two years since you spoke with the Frontline, what changes have taken place in this department?

We have a lot of changes that have taken place in this department. As you may remember we have had transformation of the company.  A number of staff joined the team, we have created a number of job descriptions and responsibilities, and we have three sub units. We have logistics, which is under administration, security and facility management. But sadly, we lost two people; one left the company while the other person died.  We now have replacements.
But we intend to decentralize our security architecture so that we can have installation protection and internal security separated. Internal security will look at standard procedure of office traffic while installation protection will deal with issues related to vandalism, security operatives, DSS, Civil defense etc. 
Within the team too, we will have those who will be in charge of intelligence gathering on how we can bring down the rate of fraud in the company.
Recently, we handled a number of cases regarding fraud but we believe in continuous improvement on reducing cases of fraud. 

As someone who is Managing Security, Welfare and Protocol, what would you want to use this medium to tell staff and management?

We seek for a continued cooperation from management. As you are aware, there are a number of things we want to implement but without management’s buy in we cannot make head way. An example, if a management staff insists that without an ID card he won’t attend to his staff, surely ID card compliance would be achieved.
If a staff is not properly dressed, you ask him to go back home and dress properly.

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