REVENUE PROTECTION OFFICERS CHARGED TO BRACE UP IN THE FIGHT AGAINST ENERGY THEFT.
The Head of the Revenue Protection Unit of the Kaduna Electric Malam Ibrahim Jada urged team members to be vigilant in identifying suspicious patterns that may indicate potential energy theft within the network.
Malam Ibrahim made this called during a training exercise recently in Gusau.
He stressed that the training offers efficient and tailored strategies for reducing Aggregate, Technical, Commercial, and Collection (ATC&C) losses, that impact the company's operational effectiveness and financial well-being.
Mr. Ibrahim emphasized the importance of following approved processes and regulations, enhancing collections, and maintaining honesty, integrity, and diligence in their roles.
Going further, he stressed on the need to enhance collections by addressing any issue identified during visits that may lead to losses such as illegal consumers, discrepancies in tariff due to changes in usage, and customers bypassing the system.
On ethics and discipline, the head of the Enforcement and Assessment team maintained that upholding high ethical and disciplined standards is key to the growth and development of the organization and it will go a long way affecting the reputation of the organization in a positive way and will also build strong relationships with customers.
The Regional Manager of Zamfara Regional Office, Malam Gaddafi Ibrahim Saminaka highlighted the need to use skills and knowledge for the company's growth and promised to give his support in order to ensure success in the organization.
The team was instructed to report any illegal activities and ensure customer compliance with company laws.
STAFF OF ZAMFARA REGION, ADVISED TO STAY FOCUSED AND WORK TOGETHER HARMONIOUSLY AS A COHESIVE UNIT.
The Regional Manager of Zamfara Regional Office, Malam Gaddafi Ibrahim Saminaka, stated that maintaining a positive attitude can have a significant impact on the organization's trajectory.
He made this submission During an interactive season with Management staff recently in Gusau, Zamfara State.
“Having a positive attitude is essential for enhancing customer relationships and providing excellent customer service. Your positive demeanor will positively impact customers, which will lead to the development of a strong and lasting relationship with them. Establishing open communication between the organization and customers is crucial. Not only does fostering an environment of open communication promote unity, but it also fosters transparency. It is essential for us to communicate updated information about the organization to our valued customers in order to keep them informed” he said
The Regional Manager advised the Area Managers to work hand in hand with their subordinates, in order to effectively lead and carry out tasks, back initiatives, promote team cohesion, and empower their team members, he said dedicated manager possesses enthusiasm and a mindset that propels team members toward their goals.
“They act purposefully with determination, having both goals and a concrete plan to attain their objectives and also extend beyond themselves to include the employees”, he emphasized
Malam Gaddafi Ibrahim called on the Managers to participate in training programs to improve their skills, acquire new capabilities, improve existing ones, and set the groundwork for a prosperous career. He also encourages the teams to demonstrate creativity as a group in order to establish a competitive edge which can also help cultivate an atmosphere of innovation.
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