MEET THE STAFF SERIES

 

We are Using Innovative Strategies to Optimize Revenue Growth...Ogechi Ndukwe

 

OGECHI NDUKWE, CM Makera AO

CCD: Briefly tell us about yourself?

ON: I am Ogechi Ndukwe, The Commercial Manager of Makera Area office.

CCD:  What are your responsibilities as a Commercial Manager?

ON: As a Commercial Manager, my primary responsibilities revolve around driving revenue growth and ensuring the overall commercial success of the Makera Area Office. This involves overseeing customer acquisition and retention strategies, managing billing processes, implementing effective collection strategies, and ensuring compliance with regulatory standards. Additionally, I am tasked with optimizing operational efficiency, exploring revenue diversification opportunities, and fostering a customer-centric approach within the commercial team.

CCD: What are your challenges so far?

ON: One of the significant challenges faced is the need to improve revenue collection amidst evolving market dynamics and customer expectations. Additionally, addressing operational inefficiencies and ensuring seamless regulatory compliance pose ongoing challenges. Striking the right balance between customer satisfaction and revenue optimization is another complex aspect that requires careful navigation.

CCD: How do you intend to tackle all these challenges?

ON:To address these challenges, I am focusing on implementing strategic initiatives. This includes leveraging advanced technologies to streamline billing processes and enhance collection efficiency. Through targeted training programs, I aim to empower the commercial team with the skills needed to adapt to changing market conditions. Collaborative efforts with other departments will help in optimizing operations, while regular reviews of regulatory requirements will ensure timely compliance.

CCD: How do you specifically intend to improve the revenue collection of the Area Office?

ON: Improving revenue collection involves a multi-faceted approach. Implementing customer-friendly payment solutions, enhancing communication channels for bill notifications, and deploying data analytics to identify and address collection bottlenecks are key strategies. Moreover, exploring innovative incentive programs and collaborating with the community to promote timely payments are part of the plan to boost overall revenue collection.

CCD: .Where do you see Makera Area Office in terms of performance and collection efficiency in a few months?

ON: In the coming months, I anticipate significant improvements in both performance and collection efficiency at Makera Area Office. With the implementation of targeted strategies and ongoing efforts, I expect to see a notable reduction in collection lags and improved overall revenue performance. These initiatives, combined with a customer-centric approach, will position the Area Office as a model of efficiency within the company.

 

CCD: What is your appeal to the management/staff of Kaduna Electric?

ON: My appeal to the management and staff of Kaduna Electric is one of collaboration and commitment. The challenges we face require a unified effort and a shared dedication to excellence. I encourage open communication, innovative thinking, and a proactive approach to problem-solving. Together, we can not