MEET THE STAFF SERIES

Effective Workforce Management: a Key Driver to Organizational Success - Zayyanu Lukman

CCD: Briefly tell us about your background?

ZL: I'm Zayyanu Lukman, MNIM, Human Resource Manager, Sokoto North Area Office. I grew up in a religious family and attended an Islamic school before pursuing conventional education. I obtained my HND in Business Administration and Management from Waziri Umar Federal Polytechnic Birnin Kebbi in 2005. I completed my NYSC at Sardauna Memorial College (SMC) Kaduna in 2006/2007. I started my career at the Nigerian Export Import Bank (NEXIM Bank) from 2008 to 2015 and became a member of the Nigerian Institute of Management in 2016.

CCD: When did you join Kaduna Electric?

ZL: I joined Kaduna Electricity Distribution Company on 1^ST September, 2015 as a Sales Representative. In 2017, I was reassigned to the Finance and Accounts Department, and this year, I was reassigned again to the Human Resources Department to contribute my acquired experience.

CCD: What are your primary responsibilities as the Human Resource Manager?

ZL: Many assume that HR responsibilities only involve issuing queries, suspensions, terminations, or dismissals. However, the main function of Human Resources is to act as an intermediary between the employer and employees to ensure company policies are achieved. As Human Resource Manager our primary responsibilities encompass various crucial aspects of managing the workforce and contributing to the organization's success such as employee relations and engagement which are pivotal responsibilities. we foster a positive and harmonious work environment by addressing employee concerns, mediating conflicts, and promoting effective communication. Engaging employees through initiatives that enhance job satisfaction, motivation, and overall well-being is essential for a motivated and productive team.

However, compliance and policy management are critical aspects of our role. we need to ensure that all staff of Sokoto Area Office complies with laws, regulations, and internal policies. This encompasses managing compensation and benefits, maintaining accurate employee records, and staying updated on legal developments to ensure the organization's practices adhere to legal standards.

 

CCD: What challenges do you face in your day-to-day activities?

ZL: In your day-to-day role as a Human Resource Manager, you are likely to encounter a range of challenges. On a daily basis, you'll be engaged in employee relations, managing interpersonal conflicts, addressing concerns, and fostering a positive work environment. Additionally, compliance with ever-evolving laws and regulations requires vigilance, as any deviations from legal standards can have serious consequences. Ensuring that staff adheres to these laws becomes an ongoing challenge that demands your attention.

CCD: How do you manage to address these challenges?

ZL: Addressing day to day challenges involves a combination of strategies and best practices. Begin each day by outlining your priorities and tasks, this helps you stay organised and ensure that critical issues are addressed promptly. Develop problem solving skills to address challenges as they arise. Instead of reacting to issues aim to identify potential problems early and implement preventing measures.

CCD: What is your vision for the Human Resources department?

ZL: My vision is for the Human Resources department to become the best unit and department that all staff want to work with.

CCD: Any appeals to the management and staff?

ZL: My appeal to the management is to adhere to the recently signed and reviewed Conditions of Service (COS). By doing so, the company will make significant progress. My suggestion to fellow colleagues is to maintain discipline, self-motivation, and always do the right thing in our roles.