Kaduna Electric is gearing up for an exciting Customer Service Week celebration from October 2nd to 6th, 2023, under the international theme "Team Service." This annual event is a global recognition of the vital role that customer service plays in organizations and the dedicated employees who make it happen.
The core idea behind Customer Service Week is to boost morale, foster teamwork, and express gratitude to the frontline staff who tirelessly serve customers day in and day out. It also serves as an opportunity to raise awareness, both internally and externally, about the importance of exceptional customer service.
This year's theme, "Team Service," emphasizes the collective effort involved in providing top-notch customer service. It underscores the idea that regardless of their roles or locations within the organization, every employee is part of the same team working towards a common goal—customer satisfaction.
The week-long celebration is packed with exciting events and activities starting from Monday, October 2nd: Flag-Up Customer Service Week, Tuesday, October 3rd: Customer Appreciation Day, Wednesday, October 4th: Visit to Barau Dikko Hospital, Thursday, October 5th: Rewards and Recognition and lastly Friday, October 6th: Team Bonding.
As part of the celebration, each team will have the opportunity to appreciate their most supportive team, with awards given for the best "Team Service."
This Customer Service Week promises to be a week of unity, recognition, and appreciation for the dedicated staff of Kaduna Electric who work tirelessly to ensure customer satisfaction. It embodies the spirit of "Team Service" and emphasizes that, at Kaduna Electric, everyone is part of one big customer-focused team.
Stay tuned for more updates and highlights from Kaduna Electric's Customer Service Week celebration as they exemplify the power of teamwork in providing exceptional customer service.
Kaduna Electric Undergoes Comprehensive Staff Verification Exercise
In a significant move to enhance transparency and efficiency, Kaduna Electric has commenced a comprehensive staff verification exercise.
The exercise, which began earlier this week, aims to validate the employment records and credentials of all Kaduna Electric employees. This initiative reflects the company's commitment to maintaining a highly skilled and accountable workforce.
In a statement signed by Head Corporate Communication Abdulazeez Abdullahi expressed that "Our goal is to ensure that our workforce is composed of qualified and dedicated individuals capable of delivering exceptional services to our valued customers. This verification procedure is a crucial step towards realizing this goal.”
The staff verification exercise will involve thorough scrutiny of educational certificates, employment history, and other relevant documents. Additionally, the process will include biometric data collection to ensure accurate personnel records.
Abdulazeez emphasized that the verification process is being conducted with utmost transparency and fairness. "We are committed to a fair and objective evaluation of our staff. Any discrepancies identified will be addressed following established company policies," he assured.
The company has also urged its employees to cooperate fully with the verification team to expedite the process.
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