Management Commends Cashier Who Return N10,000 To Customer
By Asma’u Muhammad
In a letter of commendation presented
to Mr. Abolarin
kunle Ayobami by the Business Development and Regional Manager, Sokoto Region,
Alh. Masoud Salisu Abdulkadir, the Management described the cashier as an “honest
and trustworthy ambassador of the Company” and urged him to keep it up.
The Management described the action
of the staff as exemplary and highly commendable, stating that it is an
important milestone in the Company’s march towards transparency, accountability
and integrity – one of the core values of the Kaduna Electric.
According to the management, “this exemplary
attitude (of Mr. Ayobami) is highly commendable and is one of the very
important yard sticks towards transparency and accountability in this organization”.
It will be recalled, Mr. Abolarin
Kunle Abayomi, a cashier with Sokoto Regional Office, recently declared over
payment of ten thousand Naira made by one Alh. Umar Abubakar Ahmed, a customer
of the Company, who handed the cashier the sum of one hundred and forty-two thousand
naira instead of one hundred and thirty-two thousand naira on the customer’s
bill.
MD Unit Braces up to Ensure Billing Efficiency
By Asma’u Muhammad
The Head of the Unit, Alh. Haruna
Mohammed disclosed this in an interview with CCD correspondent in his office
recently.
He started that 97% of Maximum
Demand Customers of the Company have been effectively metered and plans are on
the way to meter the remaining 3% before the end of the month.
According to him “We would ensure 100% billing
efficiency of the Maximum Demand Customers, we are targeting a
minimum of 1.5million and going forward, we should clock 1.8-2billion naira
monthly via billings; we are now looking at each and every Maximum
Demand Customer to ensure that all the customers are properly
metered, and also ensure no meter is compromised”, he stated.
Alh. Haruna further disclosed that Maximum
Demand Customers will be given priority in terms of power supply in view of their
socioeconomic importance to the society as well as the Company. “As the cash cow
of the Company and given the socioeconomic importance of the Maximum Demand Customers,
who are largely industrial outfits, the Company shall give them priority in
terms of supply, we are also working closely with Engineering
Division to ensure that the Maximum
Demand Customers are given priority in terms of supply and we
should also ensure we monitor each customer within the range; all these tasks
are being undertaken so that we can be able to hit the target of 2.5billion
naira,” he added.
Kebbi Region Organises In-house Training For Marketers
By Nafi’u Kabir
The Kebbi Regional Office as organized a one-day in-house training program for Marketing and Customer Service Staff of the region.
Declaring the training program
open the Business Development and Regional Office Engr. Sa’idu Dogara stated that
the exercise is aimed at further building the capacity of Marketing and
Customer Service Officers to equipped them with the knowledge of the new
process flow recently introduced by the company.
He charged the participant
to put to good use knowledge, skills and expertise acquired during the
training. “You should make attention
to what is going to be discussed, feel free share your opinion let others
benefit from your good ideas”.
The
Commercial Manager of Kebbi Region Mal. Musa Yusuf who is one of the faculties explained
issues such as billing, procedures for setting up new customers, various tariff
classification, etc.
In
her contribution the Customer Care Representative Khadijat Kemi Alabi, charged Marketers
and Customer Service Officers to always approach customers in respectful and
polite manners.
According
to her “we can
change impossible to possible business wise, meaning by showing good manner to
our customers they can easily pay what we are not expecting them pay as at when
due” She added.
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