MEET THE STAFF SERIES

CUSTOMERS MUST HELP EXPOSE VANDALS

CCD: Ahmed Haliru Argungu tell us a bit about yourself?
AHA: Yes, you got my name correctly.I was born and brought up in Argungu Local Government, of Kebbi State. I have NCE in Physics at Adamu Augie College of Education Argungu and BSc. Physics at Usman Danfodiyo University Sokoto. I work with state universal Basic Education Board Kebbi State before I joined Kaduna Electric on the 1st of September 2015 as a sales representative and currently the Lodge Feeder Manager.

CCD: What is your primary assignment as the Lodge Feeder Manager?
AHA:  My Primary assignment is steering the activities of the feeder. this include supervising the marketing, Engineering and other units under my feeder with the sole objective of ensuring a 100% revenue collection in Lodge Road Service Center and ensure that customers complaints are resolved within shortest possible time.

CCD: Recently your feeder win three trophies Reward and Recognition 2018 how do you achieve?
AHA: Yes, first and foremost commitment, dedication and team work are secret of our success. I believe in team work and I am very lucky to have team players that we are like a family and we work very hard to ensure that we meet our target.t secondly we have a good relationship with our customers and a happy customer is a paying customer; giving our customers quality energy will capture and retain them. We also regard highly improved services to our customers.

CCD: What are your daily routine schedules like?
AHA: The average day starts with monitoring the power status of the electricity distributed in the feeder, the cash collection figures for the previous day and cumulative for the month. As the need arise, holding meeting with my sales reps on daily basis from 8-8.15AM to discuss issues affecting the feeder and to provide solutions that will move the feeder forward in terms of fault resolution and revenue collection.

CCD: What do you consider as your greatest challenge?
AHA: Well, the challenges are numerous but we have been able to satisfy all categories of customers to the best of our ability; trying to convince customers that we are making all efforts to improve our service delivery and also trying as much as possible to eliminate the possibility of by-passing through regular monitoring 85 percent of my customers are metered only 15 percent are postpaid customers we are doing our best to ensure that our revenue has improved and our customers are satisfied

CCD:  Yes you have reminded us of the ugly incidence of vandalism across the State. Who do you think is responsible for these cases of vandalism?
AHA: Everybody is responsible. Because a responsible Nigerian should report these people but they do not care. And if there is no light everyone will start complaining. However, we need to be conscious of our environment. We have to protect the company's installation. We need to volunteer information to security operatives to help track these hoodlums. They are our friends, brothers and relations. They are alive and living with us. So we must fish them out for the system to improve further.

CCD:  Can we have your last word to the staff?
AHA: I urge all of us to be committed and re-double our efforts in making our company the best throughout the eleven distribution company. It is also important to uphold standard practice in the industry as this will make us unique among other companies.