Tuesday, 22 August 2017

Metering and Power Theft Challenges faced by DisCos in the NESI

By: Yusuf Hamisu Abubakar, OON
Chairman, Kaduna Electricity Distribution Plc
NBA 2017 Annual General Conference
August, 2017

Introduction
Under the Electric Power Sector Reform Act (ESPRA) 2005, it was envisaged that a functional NESI will be established with proper market structure. To achieve this, energy accountability across the supply chain is necessary for the credibility and interdependence of the value chain where power is to flow from gas suppliers, generating companies to transmission, distribution and then to the consumers while cash is to flow in the opposite direction. The energy flow is captured through the technicality of the metering instrumentation. Meter is not just a measuring tool, but a communication one as well – we have meters at various points of interface; from transmission – 33KV Feeder – 11KV Feeder – Distribution Transformer – Customer premises.  This facilitates effective energy audit and business intelligence. The meter is also a critical element of trust between a supplier and a consumer.
Inadequate metering is one of the major obstacles facing the Nigerian Electricity Supply Industry (NESI). To a large extent, the gap in grid metering is being met but there however remains a huge gap in the level of metering of retail customers.
To engender and sustain stakeholder confidence, everyone must be assured of fair and accurate assessment of supply and consumption. DisCos want to be paid what is consumed and the customers want to pay only what they consume; metering provides this assurance when properly done. At the time of privatization, each DisCo committed to a metering plan in their business plan and performance agreement which would guide their operation towards achieving a five-year loss reduction trajectory.

Purpose of Privatisation
The purpose of the privatisation was to ensure increased electricity supply in the country, through enabling and preservation of efficient industry and market structures, while also ensuring the optimal utilisation of resources for the provision of electricity services. The reform also sought the maximisation of access to electricity services, by promoting and facilitating consumer connections to distribution systems in both rural and urban areas.
The reform, however, provided for a cost reflective tariff which in essence ensures that the prices charged by licensees are sufficient to allow the licensees to finance their activities and to allow for reasonable returns on investment. The reform also made adequate considerations for safety of lives and equipment as well as protection of consumer rights.
One of the critical aspects of the privatization programme was to ensure accelerated reduction in ATC&C losses within the industry. Given the various regulatory and operational challenges faced since privatization, requisite finance and traction is yet to be fully garnered by the entire industry, but particularly the DisCos, to make the necessary investment required to achieve their committed loss reduction target.

Metering Status in the NESI
The NESI, in 2013, anticipated a planned metering roll out targeting the existing six million (6,000,000) electricity customers across the eleven (11) discos. The anticipated committed metering is over a million and half meters per annum. However, the total meters deployed, yet, is less than a million over the last three (3) years.
These meters, including single and three phase meters as well as maximum demand or whole current meters, are installed across existing and new consumers estimated to be a total of about twenty million premises in the nation. It is noteworthy that there is empirical evidence that shows a correlation between low meter coverage and higher incidence of ATC&C losses
The four (4) producing meter manufacturers in Nigeria have been developing bespoke metering systems to ensure conformity with local costumes (example prepaid MD meters) and to aid the development of electricity metering systems as envisaged in the Metering Code of the NESI.

Regulatory Intervention/Inconsistency and Metering Plan
Aside from microeconomic challenges, regulatory inconsistencies and policy shift have impeded the ability of Distribution Companies to attract the required funding for metering and finance their capital expenditure. Every capital expenditure to be undertaken has to be provided for in the revenue requirement which is the basis for setting tariff. The total CAPEX provided in the revenue requirement is not sufficient to undertake our metering obligation.
Pronouncements by the regulatory body have a huge impact on the market. Sometimes due to public outcry and pressure to meter and to avoid estimated billing, initiatives that are inconsistent with the DisCos Business plans are introduced by the regulator. Such regulatory inconsistencies is driven by pressure and in response, the regulator comes up with knee jerk reactions that cause distortion in the operations of DisCos  and indiscipline in the market  Some examples of these interventions are the Nigerian Electricity Regulatory Commission’s order to meter all customers within 1 year – which is in violation of the privatization agreement and provision of the Multi Year Tariff Order [MYTO] 2012 - without taking into account the financing and implementation challenges, the introduction and termination of the CAPMI scheme among others.


Challenges
The privatization programme was premised on the provision of a cost reflective tariff. Having the right pricing is an essential requirement for viability of the business. Due to lack of cost reflective tariff, DisCos are constrained in attracting funds to finance their CAPEX. The limitation imposed by allowable revenue requirement to aggressively meter, restriction on bulk metering where it is uneconomical to provide individual meters and insistence on prepaid metering as against the use of credit meters (for some category of customers) are some of the challenges hindering accelerated metering in the NESI.

Meters Serving as a Shield for Energy Loss
A lot of electricity consumers in Nigeria are oblivious of the transition that has happened from public to private enterprise and as such do not see electricity as a commodity to be bought and paid for. They therefore devise multiple ways of engaging in electricity theft through meter tamper or outright bypass. A recent analysis conducted on the vending transaction on all PPMs in network of most Distribution Companies over the period Jan – Dec 2016 shows that about 40% of the pre-paid meters have questionable transaction record. Further, analysis conducted on newly installed meters between January and June 2017 reveals that 15% of the meters have already been compromised. However, metering has an overall positive effect on the consumers and the company, however, metering is not an end in itself.
Thus, beyond deploying the required meters in the system is the ability to constantly monitor to avoid tampering or else huge investment in metering might end up adding to the company’s losses. In addition to metering therefore, huge investment has to be made in technology to ensure the exercise succeeds. DisCos must therefore select meters with robust technological features and also constitute a powerful monitoring and enforcement units to tackle the menace. I must also state here that the accessorization of metering systems to provide for remote detection and control is limited by the regulated pricing of the meters in the tariff set by the regulator back in 2012.
To this end, we urge the Nigerian Electricity Regulatory Commission to facilitate the on-going review of penalties charged for electricity theft as what is being charged now is not serving as deterrent to unruly customers. We further call on the NERC to ensure that these customers are also denied supply until providing the conniving agents, be they staff of the discos or otherwise.

Conclusion
With the power assets now in the hands of private investors, it is imperative to recognise that values and systems that drive public sector services cannot work under private initiatives. Private sector is driven by value creation and profit motive. Regulatory inconsistency and policy changes when done without consultation and certainty is inimical to business. Business thrives in an atmosphere of confidence, credibility and predictability.
It is our hope that policy makers and regulators would have the discipline to support initiatives that will attract investments and sustain confidence in the sector. It is only when there is clarity that adviser like lawyers, financers and investors can take the risk that is necessary to ensure growth in the economy.
It is also our hope that adequate consultation would be made by relevant stakeholders before any policy pronouncements are made.

Thank you.

Friday, 4 August 2017

KADUNA ELECTRIC NEWSLETTER AUGUST 2017

Special Edition: The Kaduna Electric Football Club (KEFC)

Photo News: Meet the Kaduna Electric Dream Team
Mal. Murtala Bello CMCSO  Chairman KEFC
Aminu Abdulrahman MCS -Dept., Team Secretary
 Abdullahi Ahmed  (MCS -Dept)  (Team Manager)
Suleiman Bala, Chief Coach
Aminu Idris (ETS -Dept)  (Asst. Coach)
Abdulrahman Abdulwasiu, MCS – Dept, Kit Manager
Team Kaduna Electric Football Club
Group Picture between Kaduna Electric Footballers, Officials and Kano Electric Footballers and Officials




















Trophy presented to the Rigasa Area Office during the just conclude CEO’S Football Challenges 2016/2017 between Area Offices 


Trophy presented to the Rigasa Area Office during the just conclude CEO’S Football Challenges 2016/2017 between Area Offices 
Kaduna Electric Football ball boys with Chief Murtala Bello (CMCSO) @ Ahmadu Bello Stadium Kaduna

KEFC, Winning and Taking Brand Awareness to Communities

By Halima Shuaibu


Recognizing the need to continually engage and sensitize its customers, Kaduna Electric is leveraging on the Kaduna Electric Football Club (KEFC) to reach out to communities and create brand awareness.

The Chief Marketing and Customer Services Officer, Mal. Murtala Bello who also doubles as the Chairman of the football club expressed satisfaction with what the team has achieved so far describing the club as the company’s new “brand ambassador”. 

“The team is not only winning, but has taken it upon itself the task of brand advocacy by creating brand awareness for Kaduna Electric.”

Mal. Bello noted that Kaduna Electric recognizes the role of sports in the lives of Nigerians and that the company is using the platform of friendly environment which football matches provide to reach out to its customers.

“The challenges currently being faced by the Electricity Industry in Nigeria is such that, as a Disco, we cannot overemphasize the role of individual and community engagements as a way out of the liquidity problem.”

Explaining further, Mal. Bello said the team has so far engaged more than four communities. Some of the areas according to him, include, Mando, Mararaban Rido, Tudun Wada where complaints on tariff class, non-payment of bills, meter bypass were addressed. 

For unresolved complaints, Bello said there have been follow-ups from the Customer Care Unit to ensure that all complaints are resolved.

The Chief Coach of the team, Aminu Idris described the success achieved so far by the club as “encouraging given the fact that the fan base of the club is growing thereby making it easier to sensitize the communities”.

The Kaduna Electric Football Club, which has qualified to play in the Group A of the Youth Sports Federation of Nigeria (YSFN), is scheduled to play in the Division One League next season.
The team has in one year of its establishment won a total of 16 matches, drew 12 and recorded only three losses out of 20 home matches and 10 away matches played.


Supervisors Tasked on Teamwork

By Mohammad Abbah


The Chief Marketing and Customer Services Officer, Mal. Murtala Bello has charged supervisors of Gusau Area Office on the need to work as a team describing it as way that efficiency can be improved. 

Bello made this remark during the monthly review presentation by the Supervisors stressing that the goal is to achieve more through a collective effort.

“It is important to work hard with the right attitude but remember that you must show willingness to assist one another”.

He admonished the team against hostile approach in handling customers, which he said could be counterproductive.  

The business of relating with customers, according to him requires intelligence, smartness and patience without neglecting the company’s policy on customer complaints handling technique. 

The Business Development Relationship Officer (BDRO), Gusau Area Office, Malam Aminu Aminu, who was present at the meeting, stressed the importance of cash collection. According to him, cash collection is the life-wire of the business hence the need to put more effort in that respect. 

"When we sell energy, it is expected that we will get our money back; this is why we must direct our attention at getting the cash from our customers by avoiding any form of distraction”.

Explaining further, he said, “For any business to survive, staff must maintain a very healthy relationship with its customers and make sure that all issues are resolved as customers are the reason why we are in business”. 

On the issue of Supervisors relationships with customers, Aminu said one major difference between a privately-run business and a public one is the way their customers are treated. He therefore, called for improved customer service experience in order to get the customers to cooperate when it comes to the settlement of bills. 

Sokoto Staff Undergo Safety Training
By Mohammed Abbah 



The Business Development and Relationship Officer Sokoto Area Office, Abubakar Ibrahim Hashim has once again enjoined the technical staff to be safety conscious when discharging their duties.

He made this call while addressing Technical staff during a Safety Sensitization Workshop for Supervisor and Linesmen.   

Mr. Hashim said the workshop was to further increase safety awareness among staff whose responsibility exposes them to hazards stressing that the training is not only beneficial to the participants but also to the company.

“Ensure that you observe all safety rules to ensure that the work place is accident free. Your safety is of utmost importance to us”.  

The Head, Health, Safety and Environment, Mr. J. C. Adamu who was the lead facilitator, delivered a paper titled “No Finger Pointing Just A Promise That Could Change Your Life”.

He observed that most of the accidents that happened were avoidable noting that accidents do not just happen for the sake of it, but usually as a result of negligence by committing unsafe acts or allowing unsafe conditions to exist in work place.

He applauded the Area Office for its no-accident record so far in 2017 while calling on the technical staff to keep it up by avoiding unsafe acts.

“Follow safe work guidelines and report any unsafe acts or conditions for necessary actions”, he charged them.

Adamu also educated the participants on the new procedure that was introduced to the Outage Form.  

Thereafter, the Supervisors and Linesmen were made to sign a form pledging to abide by safety rules and regulations.

They were reminded to read the pledge individually or as a group before embarking on any task.  

In his address, the Operation Supervisor Sokoto, Kebbi and Zamfara Area Offices Engr. Umar Sani advised the Technical staff to always observe safety rules when discharging their duties and warned them to avoid taking verbal outage permit which he said is against the laid down procedure especially for work permit on 33/11kv lines.

Service Center Supervisors Get Leadership Training



By Danjuma Abubakar



The newly appointed Service Centre Supervisors who are currently undergoing a week long intensive training exercise have been charged to turn around the fortune of the Company for the better.

The Chief Corporate Services Officer, Mr. Uday Mishra while declaring open the training programme, disclosed that “the aim and objectives of the training is to acquaint the new supervisors with leadership knowledge, customer relations skills and technical knowledge, in order to position them as good managers of human and material resources of the company”.

He admonished the new frontline supervisors to take their new assignment as both an honour and a challenge to prove their worth, adding that the training is to prepare them for the demand of their new assignment.

He charged them to take good advantage of the training exercise to enrich their knowledge by acquiring new skills and learning the Company’s business processes.

The Chief Operating Officer, Mr. Major Bhaskar, the Chief Engineering and Technical Services Officer, Engineer Bello Musa and the Chief Marketing and Customers’ Services Officer, Malam Murtala Bello delivered goodwill messages before commencement of the training.

Friday, 21 July 2017

KADUNA ELECTRIC NEWSLETTER JULY EDITION...



Kaduna Electric Staff to Get National ID Cards with Ease

By Halima Shuaibu
Mr. Nuhu Sani, Head, Admin & Security

The Head, Administration and Security of the Kaduna Electricity Distribution Company, Mal. Nuhu Sani has hinted that the company may partner with the National Identity Management Commission (NIMC) to make the registration and possession of National ID Card hassle free so that its staff can reap the benefits of owning a National ID Card.
“The advantages of owning the current National ID Cards are enormous and cannot be overemphasized. It is important to both our individual and work lives. In countries like America and South Africa, there are shops where you can present your National ID Cards and get a Tourist Discount”. 
Sani said the company recognizes the numerous benefits attached to having a national ID card but has concerns about long queues and time involved in getting one.
“We have therefore met with officials of NIMC Zonal Office in Kaduna to fashion out a way that it can be done for our staff and their immediate families without them having to waste official hours trying to do so”.
The exercise he stated, would start with all the offices in Kaduna State and then taken to other franchise areas pointing out that it will be done in orderly manner without disrupting the daily schedule of staff. 
“Staff who have misplaced/stolen ID cards can present their National ID Cards as a means of Identification and will be checked against our records where need be”.
According to him, staff have been put into three categories: those who have registered and are yet to receive their cards, those who have not registered at all and those who have registered but whose family members are yet to register. He therefore called on staff give their support by making available needed information without further delay. 

The Kaduna State Government in collaboration with NIMC is generating a State Residency Card for all residents of the state, an initiative Mal. Sani said the company is considering leveraging on in accessing its customers’ Data Record. 
 ‘This will enable us access our Customers Data without having to expend as much resources as we are currently doing on the enumeration exercise”.
Explaining further, he said that the National ID Card has been designed in such a way that it can be used as debit cards adding that the NIMC has an arrangement with Access Bank in that regard.


By Nafiu Kabiru


The survival of this company is dependent on a 100% cash collection which is why all hands must be on deck to ensure that energy consumed is equal to cash collected, the Distribution Engineer (DE), Engr. Dogara Saidu of Kebbi Area Office has said. 

Engr. Saidu made this declaration during the Monthly Performance Review meeting with the Marketing team for the month of June in the GRA and Sabon Gari Service Centers recently.

“It is from the revenue generated that salaries are paid. That is why management has taken the pains to devote attention to meter deployment in order to measure every customer’s consumption. We therefore, must work hard to ensure that our targets are met”.

The DE lamented what he described as “lax attitude” to monitoring among some members of the Marketing Team, which he said is hampering cash collection.   

“There is need for constant monitoring of the meters to ensure that they are not bypassed and offending customers are penalized; also to make sure that issues of vandalism are reported to the right channel for proper action. We cannot hold our arms and allow customers to toy with our means of livelihood"

Engr. Saidu also directed the Team to visit every home that a meter has been installed while announcing the reassignment of some Metering Supervisor, which according to him takes immediate effect. 

He advised the reassigned Metering Supervisors on the need to lead by example pointing out that leadership is a burden that needs wisdom and sincerity of purpose to succeed.


Drop in Revenue from Sokoto Area Office Irks Marketing Chief
By Umar Muhammad  
(L-R)Chief Marketing and Customer Services Officer, Mal. Murtala Bello, Mal. Abubakar Ibrahim Hashim while addressing the Marketing Team in Sokoto recently

The Chief Marketing and Customer Service Officer Kaduna Electric, Mal. Murtala Bello has charged Feeder Supervisors and Sales Representatives of Sokoto Area Office to work hard and smart to meet their target so that the company can meet its target in terms of revenue generation.

 Mallam Bello made this remark during a cash collection monthly review meeting recently.

He lamented the poor revenue generated in the month of June which he said was a significant drop of about fifty-million-naira MD, Non-MD and prepaid adding that the management is taking the issue of target very serious hence his visit to Sokoto.

He urged them to re-strategize so that they can meet their target adding that Sokoto Area Office and Doka Area Office, few months back were contributing almost 40% of the total revenue generated by the Company.

He also warned the staff against giving excuses that some of their customers are salary earners, saying that he would not want to hear such excuses because if a customer could recharge their DSTV and fuel their cars on monthly basis, why not pay for their electricity bills since it is also part of an essential house commodity. 

Mr. Bello stated that it is equally important for each employee to understand his or her role in our Company, and the given performance target. He emphasized the need for staff to work as a team towards improving the cash collection of the Area office in particular and Kaduna Electric in general.

In his address The Business Development & Relationship Officer, Sokoto Area Officer, Abubakar Ibrahim Hashim, promised that the remaining months of the year, all efforts will be made to ensure that Sokoto Area Office makes good the worst collection recorded in June.
He called on the supervisors to be more proactive, go back to the drawing board and come up with a plan that will enhance the revenue collection of their respective centers.

With regards to the MD customers, the BDRO urged the supervisors to have a good relationship with these customers because the MD customers are now handled by different service centers. 

Mr Hashim implored the staff to remove all the roadblocks so that the legitimate revenue of the company can be realized; he advocated personalized marketing sales strategy where sales representatives will familiarize themselves with their customers on intimate basis.

He further stated that every job assigned, a target will be given, and the growth of the employee in the company would depend on the performance and advised them to always works as a team aimed at improving the revenue collection.

Attach Importance to All Training Programmes, L&D Officer Appeals to Staff

By Asma’u Mohammed
Tiloda Sabo, Training Manager


The Learning and Development Officer, Tiloda Sabo, has appealed to staff to take all trainings programmes organize for them serious and consider such as an opportunity to empower themselves and be mentors to others.

She made the appeal during the interview with CCD in her office recently.
According to her “even though the Unit is still at it infant stage, but a lot is being done to provide the staff with the necessary trainings for greater productivity and efficient service delivery”. 

The Learning and Development Officer stressed the importance of training and capacity building to the overall success of the Company. In her words “The Company is committed to meeting the demands of customers and the Unit is not resting on it oars. Like now, if look at our Customer Service Officers, they are carrying different faces when compared to when we came in. Then, the Customer Service Officers and the Cashiers were the main issues because there are the ones interfacing with the customers directly, so most of the customers complaints were against them, so we tried to show them customers’ relations techniques and other inter personal communication ethics they need to perform as a frontline officers and now there are less complaints and they are exhibiting more professionalism, now our environment is more conducive for customers so we are able to conquer that issues and I believed is a great achievement.
She applauded the efforts of the Management so far and appealed for improvement. “They have been doing it but not enough sincerely speaking there is room for improvement”, she contended.

She also disclosed that the Unit is planning leadership training for Senior Marketing Supervisors and Supervisors which is coming up in due course. “We have leadership training program that we are preparing for Senior Marketing Supervisors and Supervisors to equip them with general knowledge of the job. This is because as a leader, if you don’t perform well, your subordinate will not give out good productivity. They equally need to know what it takes to be a leader and we are also going to gaive them technical for non-technical staff trainings because most of the technicians report to them, including the engineers so they need to know some basic technical terms and operations procedures as well as causes of power failure, types of faults, distribution and injection sub-stations, 33 and 11KV lines etc. We are collaborating with the National Power Training Institute (NAPTI) in this regard”.