Photo News: Meet the Kaduna Electric Dream Team
 |
| Mal. Murtala Bello CMCSO Chairman KEFC |
 |
| Aminu Abdulrahman MCS -Dept., Team Secretary |
 |
| Abdullahi Ahmed (MCS -Dept) (Team Manager) |
 |
| Suleiman Bala, Chief Coach |
 |
| Aminu Idris (ETS -Dept) (Asst. Coach) |
 |
Abdulrahman Abdulwasiu, MCS
– Dept, Kit Manager
|
 |
Team
Kaduna Electric Football Club
|
 | |||||||||||||
| Group Picture between Kaduna Electric Footballers, Officials and Kano Electric Footballers and Officials |
 |
Trophy
presented to the Rigasa Area
Office during the just conclude CEO’S Football Challenges 2016/2017 between
Area Offices
|
 |
Trophy
presented to the Rigasa Area
Office during the just conclude CEO’S Football Challenges 2016/2017 between
Area Offices
|
 |
Kaduna
Electric Football ball boys with Chief Murtala Bello (CMCSO) @ Ahmadu Bello
Stadium Kaduna
|
KEFC, Winning and Taking Brand Awareness to Communities
By Halima Shuaibu
Recognizing the need to continually engage and sensitize its
customers, Kaduna Electric is leveraging on the Kaduna Electric Football Club
(KEFC) to reach out to communities and create brand awareness.
The Chief Marketing and Customer Services Officer, Mal. Murtala
Bello who also doubles as the Chairman of the football club expressed
satisfaction with what the team has achieved so far describing the club as the
company’s new “brand ambassador”.
“The team is not only winning, but has taken it upon itself the
task of brand advocacy by creating brand awareness for Kaduna Electric.”
Mal. Bello noted that Kaduna Electric recognizes the role of
sports in the lives of Nigerians and that the company is using the platform of
friendly environment which football matches provide to reach out to its
customers.
“The challenges currently being faced by the Electricity Industry
in Nigeria is such that, as a Disco, we cannot overemphasize the role of
individual and community engagements as a way out of the liquidity problem.”
Explaining further, Mal. Bello said the team has so far engaged
more than four communities. Some of the areas according to him, include, Mando,
Mararaban Rido, Tudun Wada where complaints on tariff class, non-payment of
bills, meter bypass were addressed.
For unresolved complaints, Bello said there have been follow-ups
from the Customer Care Unit to ensure that all complaints are resolved.
The Chief Coach of the team, Aminu Idris described the success
achieved so far by the club as “encouraging given the fact that the fan base of
the club is growing thereby making it easier to sensitize the communities”.
The Kaduna Electric Football Club, which has qualified to play in
the Group A of the Youth Sports Federation of Nigeria (YSFN), is scheduled to
play in the Division One League next season.
The team has in one year of its establishment won a total of 16
matches, drew 12 and recorded only three losses out of 20 home matches and 10 away
matches played.
Supervisors Tasked on Teamwork
By Mohammad Abbah
The Chief Marketing and Customer Services Officer, Mal. Murtala
Bello has charged supervisors of Gusau Area Office on the need to work as a
team describing it as way that efficiency can be improved.
Bello made this remark during the monthly review presentation by
the Supervisors stressing that the goal is to achieve more through a collective
effort.
“It is important to work hard with the right attitude but remember
that you must show willingness to assist one another”.
He admonished the team against hostile approach in handling
customers, which he said could be counterproductive.
The business of relating with customers, according to him requires
intelligence, smartness and patience without neglecting the company’s policy on
customer complaints handling technique.
The Business Development Relationship Officer (BDRO), Gusau Area
Office, Malam Aminu Aminu, who was present at the meeting, stressed the
importance of cash collection. According to him, cash collection is the life-wire
of the business hence the need to put more effort in that respect.
"When we sell energy, it is expected that we will get our
money back; this is why we must direct our attention at getting the cash from
our customers by avoiding any form of distraction”.
Explaining further, he said, “For any business to survive, staff
must maintain a very healthy relationship with its customers and make sure that
all issues are resolved as customers are the reason why we are in
business”.
On the issue of Supervisors relationships with customers, Aminu
said one major difference between a privately-run business and a public one is
the way their customers are treated. He therefore, called for improved customer
service experience in order to get the customers to cooperate when it comes to
the settlement of bills.
Sokoto Staff Undergo Safety Training
By Mohammed Abbah
The Business Development
and Relationship Officer Sokoto Area Office, Abubakar Ibrahim Hashim has once
again enjoined the technical staff to be safety conscious when discharging
their duties.
He made this call while
addressing Technical staff during a Safety Sensitization Workshop for
Supervisor and Linesmen.
Mr. Hashim said the
workshop was to further increase safety awareness among staff whose
responsibility exposes them to hazards stressing that the training is not only
beneficial to the participants but also to the company.
“Ensure that you observe
all safety rules to ensure that the work place is accident free. Your safety is
of utmost importance to us”.
The Head, Health, Safety
and Environment, Mr. J. C. Adamu who was the lead facilitator, delivered a
paper titled “No Finger Pointing Just A Promise That Could Change Your Life”.
He observed that most of
the accidents that happened were avoidable noting that accidents do not
just happen for the sake of it, but usually as a result of negligence by
committing unsafe acts or allowing unsafe conditions to exist in work
place.
He applauded the Area
Office for its no-accident record so far in 2017 while calling on the technical
staff to keep it up by avoiding unsafe acts.
“Follow safe work
guidelines and report any unsafe acts or conditions for necessary actions”, he
charged them.
Adamu also educated the
participants on the new procedure that was introduced to the Outage
Form.
Thereafter, the
Supervisors and Linesmen were made to sign a form pledging to abide by safety
rules and regulations.
They were reminded to
read the pledge individually or as a group before embarking on any
task.
In his address, the
Operation Supervisor Sokoto, Kebbi and Zamfara Area Offices Engr. Umar Sani
advised the Technical staff to always observe safety rules when discharging
their duties and warned them to avoid taking verbal outage permit which he said
is against the laid down procedure especially for work permit on 33/11kv lines.
Service Center Supervisors Get Leadership Training
By Danjuma Abubakar
The newly appointed
Service Centre Supervisors who are currently undergoing a week long
intensive training exercise have been charged to turn around the fortune of the
Company for the better.
The Chief Corporate
Services Officer, Mr. Uday Mishra while declaring open the training programme,
disclosed that “the aim and objectives of the training is to acquaint the new
supervisors with leadership knowledge, customer relations skills and technical
knowledge, in order to position them as good managers of human and material
resources of the company”.
He admonished the new
frontline supervisors to take their new assignment as both an honour and a
challenge to prove their worth, adding that the training is to prepare
them for the demand of their new assignment.
He charged them to take
good advantage of the training exercise to enrich their knowledge by acquiring
new skills and learning the Company’s business processes.
No comments:
Post a Comment