Friday 4 August 2017

KADUNA ELECTRIC NEWSLETTER AUGUST 2017

Special Edition: The Kaduna Electric Football Club (KEFC)

Photo News: Meet the Kaduna Electric Dream Team
Mal. Murtala Bello CMCSO  Chairman KEFC
Aminu Abdulrahman MCS -Dept., Team Secretary
 Abdullahi Ahmed  (MCS -Dept)  (Team Manager)
Suleiman Bala, Chief Coach
Aminu Idris (ETS -Dept)  (Asst. Coach)
Abdulrahman Abdulwasiu, MCS – Dept, Kit Manager
Team Kaduna Electric Football Club
Group Picture between Kaduna Electric Footballers, Officials and Kano Electric Footballers and Officials




















Trophy presented to the Rigasa Area Office during the just conclude CEO’S Football Challenges 2016/2017 between Area Offices 


Trophy presented to the Rigasa Area Office during the just conclude CEO’S Football Challenges 2016/2017 between Area Offices 
Kaduna Electric Football ball boys with Chief Murtala Bello (CMCSO) @ Ahmadu Bello Stadium Kaduna

KEFC, Winning and Taking Brand Awareness to Communities

By Halima Shuaibu


Recognizing the need to continually engage and sensitize its customers, Kaduna Electric is leveraging on the Kaduna Electric Football Club (KEFC) to reach out to communities and create brand awareness.

The Chief Marketing and Customer Services Officer, Mal. Murtala Bello who also doubles as the Chairman of the football club expressed satisfaction with what the team has achieved so far describing the club as the company’s new “brand ambassador”. 

“The team is not only winning, but has taken it upon itself the task of brand advocacy by creating brand awareness for Kaduna Electric.”

Mal. Bello noted that Kaduna Electric recognizes the role of sports in the lives of Nigerians and that the company is using the platform of friendly environment which football matches provide to reach out to its customers.

“The challenges currently being faced by the Electricity Industry in Nigeria is such that, as a Disco, we cannot overemphasize the role of individual and community engagements as a way out of the liquidity problem.”

Explaining further, Mal. Bello said the team has so far engaged more than four communities. Some of the areas according to him, include, Mando, Mararaban Rido, Tudun Wada where complaints on tariff class, non-payment of bills, meter bypass were addressed. 

For unresolved complaints, Bello said there have been follow-ups from the Customer Care Unit to ensure that all complaints are resolved.

The Chief Coach of the team, Aminu Idris described the success achieved so far by the club as “encouraging given the fact that the fan base of the club is growing thereby making it easier to sensitize the communities”.

The Kaduna Electric Football Club, which has qualified to play in the Group A of the Youth Sports Federation of Nigeria (YSFN), is scheduled to play in the Division One League next season.
The team has in one year of its establishment won a total of 16 matches, drew 12 and recorded only three losses out of 20 home matches and 10 away matches played.


Supervisors Tasked on Teamwork

By Mohammad Abbah


The Chief Marketing and Customer Services Officer, Mal. Murtala Bello has charged supervisors of Gusau Area Office on the need to work as a team describing it as way that efficiency can be improved. 

Bello made this remark during the monthly review presentation by the Supervisors stressing that the goal is to achieve more through a collective effort.

“It is important to work hard with the right attitude but remember that you must show willingness to assist one another”.

He admonished the team against hostile approach in handling customers, which he said could be counterproductive.  

The business of relating with customers, according to him requires intelligence, smartness and patience without neglecting the company’s policy on customer complaints handling technique. 

The Business Development Relationship Officer (BDRO), Gusau Area Office, Malam Aminu Aminu, who was present at the meeting, stressed the importance of cash collection. According to him, cash collection is the life-wire of the business hence the need to put more effort in that respect. 

"When we sell energy, it is expected that we will get our money back; this is why we must direct our attention at getting the cash from our customers by avoiding any form of distraction”.

Explaining further, he said, “For any business to survive, staff must maintain a very healthy relationship with its customers and make sure that all issues are resolved as customers are the reason why we are in business”. 

On the issue of Supervisors relationships with customers, Aminu said one major difference between a privately-run business and a public one is the way their customers are treated. He therefore, called for improved customer service experience in order to get the customers to cooperate when it comes to the settlement of bills. 

Sokoto Staff Undergo Safety Training
By Mohammed Abbah 



The Business Development and Relationship Officer Sokoto Area Office, Abubakar Ibrahim Hashim has once again enjoined the technical staff to be safety conscious when discharging their duties.

He made this call while addressing Technical staff during a Safety Sensitization Workshop for Supervisor and Linesmen.   

Mr. Hashim said the workshop was to further increase safety awareness among staff whose responsibility exposes them to hazards stressing that the training is not only beneficial to the participants but also to the company.

“Ensure that you observe all safety rules to ensure that the work place is accident free. Your safety is of utmost importance to us”.  

The Head, Health, Safety and Environment, Mr. J. C. Adamu who was the lead facilitator, delivered a paper titled “No Finger Pointing Just A Promise That Could Change Your Life”.

He observed that most of the accidents that happened were avoidable noting that accidents do not just happen for the sake of it, but usually as a result of negligence by committing unsafe acts or allowing unsafe conditions to exist in work place.

He applauded the Area Office for its no-accident record so far in 2017 while calling on the technical staff to keep it up by avoiding unsafe acts.

“Follow safe work guidelines and report any unsafe acts or conditions for necessary actions”, he charged them.

Adamu also educated the participants on the new procedure that was introduced to the Outage Form.  

Thereafter, the Supervisors and Linesmen were made to sign a form pledging to abide by safety rules and regulations.

They were reminded to read the pledge individually or as a group before embarking on any task.  

In his address, the Operation Supervisor Sokoto, Kebbi and Zamfara Area Offices Engr. Umar Sani advised the Technical staff to always observe safety rules when discharging their duties and warned them to avoid taking verbal outage permit which he said is against the laid down procedure especially for work permit on 33/11kv lines.

Service Center Supervisors Get Leadership Training



By Danjuma Abubakar



The newly appointed Service Centre Supervisors who are currently undergoing a week long intensive training exercise have been charged to turn around the fortune of the Company for the better.

The Chief Corporate Services Officer, Mr. Uday Mishra while declaring open the training programme, disclosed that “the aim and objectives of the training is to acquaint the new supervisors with leadership knowledge, customer relations skills and technical knowledge, in order to position them as good managers of human and material resources of the company”.

He admonished the new frontline supervisors to take their new assignment as both an honour and a challenge to prove their worth, adding that the training is to prepare them for the demand of their new assignment.

He charged them to take good advantage of the training exercise to enrich their knowledge by acquiring new skills and learning the Company’s business processes.

The Chief Operating Officer, Mr. Major Bhaskar, the Chief Engineering and Technical Services Officer, Engineer Bello Musa and the Chief Marketing and Customers’ Services Officer, Malam Murtala Bello delivered goodwill messages before commencement of the training.

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