Kaduna Electric Frontline July Edition

The Involvement of Traditional Rulers help in Curbing Vandalism in Kebbi North - AM

 

CCD: You are one of the Area Manager appointed recently, how do you feel being among the selected? 

HS: I feel delighted and honored being among the key people that will drive the activities of the Company.

CCD: What do you think are the most challenging aspects of your assignment as Area Manager?

HS: Indeed the challenges are so high as the expectations are also high, the Area Office of my coverage has its own challenges right from the collections and network issues, we are covering rural Areas where most of our 33KV Feeders that supplies the Villages cannot afford to settle their bills and taking them out will be a big problem as fear of network vandalism.

CCD: Can you breakdown in details the performance of the Area Office in the last six months? 

HS: Well, looking at the monthly targets given to the Area Office and the collections are extremely worrisome, because we cannot collect 30% of the target given to the Area Office.

CCD: How are you coping with the menace of vandalism? 

HS: We usually tell the community leaders to take good care of the power installations in their respective communities, we also involved all the security personnel within to assist us whenever we get all sorts of cases.

CCD: How is your Area Office fearing in terms of collection vis-a-vis the target? 

HS: Let me not brag, but my management team are the best and they are behind my success at the Area Office, in terms of collection and meeting up with the target they are always there very supportive, encouraging, and cooperative. Even though I have just assumed Office, but I can tell you the collection figures have changed from where I met it, and I am determined to work very hard with my team to drastically improve the collection of my Area Office. By the grace of Almighty Allah, Kebbi North Area Office shall be one of the best Area Offices in the Company in a couple of months.

CCD: There are some customers that are not responding to payment of their bills which also contributes to our loses, what do you think is the cause of this poor customers’ response and what are you doing to reverse the trend? 

HS: We engaged the QXK staff in that regard, and we always ensure that we disconnect them from our network and monitor them.

CCD: What does it take to be a good leader? 

HS: A good leader should be a person with integrity, taking responsibilities, hardworking and dedicated. A person that will be leading by example.

CCD: What is the success story behind the Man Habibu Sa'idu and what is the most difficult decision you have ever taken in any official capacity?

Alhamdulillah! all glory are due to Almighty Allah for making it possible for me to reach up this milestone. While I was the Commercial Manager, Kebbi Central, we have done remarkable things in terms of revenue collection increase and also capture those uncaptured customers. And I will not relent on my efforts in making it possible here in Kebbi North Area Office.

 

MEET THE STAFF SERIES

 

We are growing Our Customers Base Through Enumeration and Separation - Hosea Peter

 

CCD: Can we have your brief profile please.?

HP: My name is Hosea Peter, a happily married father of 1. I am of Jaba tribe of Kaduna State. Currently, I'm the feeder Manager, Water Works feeders, Sokoto Central Area Office.

CCD: What is it to be supervising a service center.?

HP: A Service Center as the name suggest is the Centre of our business; it is largely where the business of rendering electricity services takes place. As such, being at the helm of affairs entails managing the Company resources (Human and Material) and ensuring business success at that level. Actually, it's a great task managing both as well as customers considering the nature of electricity business.

CCD: Can you share your experiences and the challenges oof Managing Service Center with us? 

HP: Supervising a Service Center entails managing the Energy that goes through the Feeder, Managing the Human and Material resources of the Feeder which includes the power supply infrastructure (the DTs, the lines, etc.), the Staff, Clusters, Customers’ complaints while at the same time ensuring full accountability of the energy received. In a nutshell, the Service Centre Supervisor is the manager of the business at that level.

CCD: What do you consider as the most challenging part of supervising people and managing customers?

HP: Like earlier stated, a SCM manages Human and Material resources.

Human Beings have individual differences, since everyone has a different background, different educational background, different religious background, different values and beliefs, etc. Hence, the harmonization of these differences and bringing people together to work for a common goal is most challenging for a SCM, but achieving it is most precious to us.

Then there is managing customers as well, the business mantra says the customer is a King and is always right. It is therefore imperative that we handle them as Kings to the benefit of the company and manage them as the most critical stakeholders in the business. As a Service Centre Manager, we must know who they truly are, what are their peculiar characteristics and what are the ’red flags’ so I don't jeopardize the interest and safety of my team members. 

CCD: So, what is your total customers population and classification in Water Works feeder?

HP: Well, according to the record, the customer population is 2749, but we are doing our best with my sales representative to capture more customers. We hope this number will increase by the time we are done with the enumeration and separations. It is worthy of note that 80% of my area of coverage under water works feeder are slum areas   and the feeder is on band E. 

CCD: How do you ensure fairness among your workers?

HP: It's really easy for me at this point in time since I am just taking over the feeder coming from a very different terrain (Kaduna) and not knowing anyone individually or personally hence I treat everyone equally and fairly. Everyone is my brother and sister. We are one family working towards a common goal; every member of the team is important and his/her contribution is appreciated.  I also make sure that each and every staff has unhindered access to me and I listen to them.

CCD: What do you consider as your major achievements since you assume duty in the Service Center?

HP: My ability to grow the SC from 32% Collection Efficiency (CE) to 48% (CE).And also capturing of illegal customers on my network which in turn increase customers population.

CCD: Any Appeal or suggestion to staff or management?

HP: Sincerely, the staff in this axis require more training most especially on Customer Relationship, Emotional Intelligence, the Core Values of the Company, the Company’s work ethics, use of Company IT tools and being Kaduna Electric Brand Ambassadors.

 

KADUNA ELECTRIC NEWSLETTER JUNE EDITION

MD Meets with Premium Customers.

By Faisal Babadiya 

As part of efforts to further deepen relationship between the Kaduna Electric and its customers, the Managing Director/CEO of Kaduna Electric, Engr. Yusuf Usman Yahaya met with MD Premium customers at the company's headquarter to discuss how to improve service delivery. 

The customers complained about the prolonged power outage in their respective companies which according to them, contribute to their low productivity in recent times.

Mr. Ravi Kumar of RH Plastic said ''the major problem we are facing lately is the constant power outages. As MD customers, we need more supply in order to run our businesses effectively, our business will suffer if we are to use diesel to power our generators because of its high cost, we are appealing to the authority of the company to improve our hours of supply'', he added.

In his response, the Managing Director/CEO of Kaduna Electric, Engr. Yusuf Usman Yahaya expressed concern over the power supply challenges being experienced lately. 

According to him, the prolonged outages is not only affecting your businesses but the entire franchise states of the company and is beyond our control, we are working with TCN to improve the situation.

According to him, the Company is happy when its customers are happy.

He appealed to the general public to be patient and expect improvement of power supply in the coming days.

 

MD Visits Sokoto Area Offices, Attends NERC Customers Forum

By Danjuma Abubakar

The Managing Director/CEO Engr Yusuf Usman Yahaya has paid a maiden visit to Sokoto Area offices as part of his familiarization tour of our franchise areas.

At the Area offices, he charged the management of the Area offices to brace up for the tasks ahead. Also, he told them to prepare for the monthly performance review meeting coming up in the first week of July. He promised to close the metering gap in the 3 Area offices of Sokoto state.

At NERC Customer Complaints Resolution Meeting the MD/CEO respond to issues
raised at the forum, he said 'customers can be assured that we will respond as we usually do because this is one of the engagements, we have customer care in all the location of our offices and issues such as those that are being discussed today, we will ordinarily deal with them in the course of our operations.' He stated

 

 2022 World Blood Donation Day: Kaduna Electric Staff Donate Blood to Yusuf Dantsoho Hospital.

By Asma'u Mohammed

The staff of Kaduna Electric have the global community to mark this year’s World Blood Donation Day by donating blood to Yusuf Dantsoho Memorial Hospital, Tudun Wada, Kaduna for the benefits of patients in need of blood transfusion.

The exercise which took place on Wednesday 14^th June, 2022 at Kaduna Electric Headquarters was led by the Head Corporate Communication Abdulazeez Abdullahi.

A statement signed by the Head, Corporate Communication of Kaduna Electric, Abdulazeez Abdullahi described the gesture as an exceptional display of the positive side of humanity and in line with the company's long established tradition of providing support and assistance to communities within the company's franchise area.

"It is in line with the Corporate Social Responsibility policy of the company to give back to the society and support the developmental aspiration of our host communities and other less privilege members of the society", he said. 

The leader of the team from Dantosho Hospital, Mary Ako commended the staff of Kaduna Electric for the act of charity and described the gesture as timely which will go a long way in saving lives of the people, especially the down-trodden members of the society

She assured that the blood will be given free to the needy and expressed hope that the exercise will continue.

She also appealed to other cooperate organization to emulate the gesture of the staff of the electricity distribution company.