MEET THE STAFF SERIES

 

We are growing Our Customers Base Through Enumeration and Separation - Hosea Peter

 

CCD: Can we have your brief profile please.?

HP: My name is Hosea Peter, a happily married father of 1. I am of Jaba tribe of Kaduna State. Currently, I'm the feeder Manager, Water Works feeders, Sokoto Central Area Office.

CCD: What is it to be supervising a service center.?

HP: A Service Center as the name suggest is the Centre of our business; it is largely where the business of rendering electricity services takes place. As such, being at the helm of affairs entails managing the Company resources (Human and Material) and ensuring business success at that level. Actually, it's a great task managing both as well as customers considering the nature of electricity business.

CCD: Can you share your experiences and the challenges oof Managing Service Center with us? 

HP: Supervising a Service Center entails managing the Energy that goes through the Feeder, Managing the Human and Material resources of the Feeder which includes the power supply infrastructure (the DTs, the lines, etc.), the Staff, Clusters, Customers’ complaints while at the same time ensuring full accountability of the energy received. In a nutshell, the Service Centre Supervisor is the manager of the business at that level.

CCD: What do you consider as the most challenging part of supervising people and managing customers?

HP: Like earlier stated, a SCM manages Human and Material resources.

Human Beings have individual differences, since everyone has a different background, different educational background, different religious background, different values and beliefs, etc. Hence, the harmonization of these differences and bringing people together to work for a common goal is most challenging for a SCM, but achieving it is most precious to us.

Then there is managing customers as well, the business mantra says the customer is a King and is always right. It is therefore imperative that we handle them as Kings to the benefit of the company and manage them as the most critical stakeholders in the business. As a Service Centre Manager, we must know who they truly are, what are their peculiar characteristics and what are the ’red flags’ so I don't jeopardize the interest and safety of my team members. 

CCD: So, what is your total customers population and classification in Water Works feeder?

HP: Well, according to the record, the customer population is 2749, but we are doing our best with my sales representative to capture more customers. We hope this number will increase by the time we are done with the enumeration and separations. It is worthy of note that 80% of my area of coverage under water works feeder are slum areas   and the feeder is on band E. 

CCD: How do you ensure fairness among your workers?

HP: It's really easy for me at this point in time since I am just taking over the feeder coming from a very different terrain (Kaduna) and not knowing anyone individually or personally hence I treat everyone equally and fairly. Everyone is my brother and sister. We are one family working towards a common goal; every member of the team is important and his/her contribution is appreciated.  I also make sure that each and every staff has unhindered access to me and I listen to them.

CCD: What do you consider as your major achievements since you assume duty in the Service Center?

HP: My ability to grow the SC from 32% Collection Efficiency (CE) to 48% (CE).And also capturing of illegal customers on my network which in turn increase customers population.

CCD: Any Appeal or suggestion to staff or management?

HP: Sincerely, the staff in this axis require more training most especially on Customer Relationship, Emotional Intelligence, the Core Values of the Company, the Company’s work ethics, use of Company IT tools and being Kaduna Electric Brand Ambassadors.