KADUNA ELECTRIC NEWSLETTER MAY 2ND EDITION

 

Double Your Efforts, Take the Company to New Heights…. CCO Urges Staff Members of Sokoto and Kebbi Regions.

 

The Chief Commercial Officer of Kaduna Electric, Ahmed Sanusi Umar, has charged the staff of the Sokoto and Kebbi Regional Offices of the company to change their mindset by taking full ownership and focusing on the company's success.

Umar, who made the call during an interactive session with the staff members in Sokoto, and Kebbi Regional Offices, emphasized the importance of embracing change and pointed out the non-ownership attitude of the staff which is adversely affecting the company from meeting its targets and other market obligations.

He stated that, "with the support and cooperation of every staff member, the target revenue of Kaduna Electric is achievable.

"We are operating at a loss. The company would only expand its operations and develop its workforce when there is profit, that is the main reason for my tour to Sokoto and Kebbi Region to engage with staff, see what is needed in terms of working tools, and provide a conducive working atmosphere," he stated.

He further emphasized that a culture of discipline is crucial for the organization's growth and success. As such, any form of indiscipline will not be tolerated, and all staff members are expected to maintain high standards of behavior and integrity. By doing so, we can build a strong and ethical work environment that enables us to achieve greater heights as a company.

 

Children’s Day: Kaduna Electric Donates Books and Writing Materials to Schools in Kaduna

 

Kaduna Electric has reaffirmed its commitment to support quality primary education and contribute to the growth of the education sector through its Corporate Social Responsibility initiative.

To mark this year's Children's Day, Kaduna Electric donated books and writing materials to L.E.A Primary School, Kudenda, and L.E.A Jafaru Estate, Kabala Costain all in Kaduna.

Our Children's Day CSR did not just stop in Kaduna. We extended the gesture to Sokoto, one of our franchise states, where we donated books and writing materials to Yakubu Muazu Primary School, Maiduguri Road, Sokoto.

The company’s Head of Corporate Communication, Abdulazeez Abdullahi said that, at Kaduna Electric, we believe children deserve all the care and support to help them flourish.

Abdulazeez noted that Kaduna Electric will continue creating more opportunities and platforms to prepare children to excel in their academic pursuits.

In his response, the Head Teacher of L.E.A Jafaru Estate, Kabala Costain, Mr. Yusuf Jamiu thanked and appreciated the effort of Kaduna Electric for the gesture towards their pupils, and prayed that the God Almighty bless the company.

 

MEET THE STAFF SERIES

 

“Working as a Team is the Secret of Our Modest Success”  …..Ag. Service Center Manager, Zaria City.

 

CCD: Can you briefly tell us about your self?

ATIKU SANI, Ag. Manager Zaria City

AS: I’m very communicative, detail-oriented, and versatile. I'm a team player and always working towards the overall growth of Kaduna Electric.
I’m also persistent and persuasive. Working in Kaduna Electric, as a sales representative and acting service center manager these traits have served me well. Outside of work, I enjoy taking part in reading, listening to public business analysis on TV and other media outlets where I can learn to improve my knowledge and skills.

CCD:  What is it to be supervising service center, can you share with us?

AS: Being a service center manager I'm saddle with the responsibility of ensuring seamless running of Service Centre thereby overseeing revenue collections, customer issues, monitoring of technical staff activities and detection of illegal connections.
On running a service center it wasn't easy at first because I have been together with the team under our previous managers. Some of the staff thinks we've have been together as SRs they will do any how but after I was saddle with the responsibility I take it as an added advantage to me because I know almost everywhere in the service center and the employees I'm dealing with after realizing that I immediately have to act professionally and communicate to my team on the set target and what is expected of us by the company and providing the ways and means of achieving to those expectations.

Being service center manager requires one to be a good communicator be it with the customers, the management and the employees under ones watch because when there's good understanding of the customers, the employees and the nature of the environment one is managing it will become easier to navigate and meet the company's expectations. It also requires one to be a good decision maker, creative and analytical, diligence and integrity, team player and a comprehensive understanding of the business because you're the lifeline of that service center.

CCD:  What do you consider as the most challenging part of supervising people and managing customer's?

AS: The hardest part of me being a manager was learning and navigating through the various individual differences of my subordinate it requires time and patience and professionalism. As someone who is very passionate about the work I do, I would become easily frustrated when a peer did not show that same level of pride in doing a good job or providing customer satisfaction. When I was promoted to the acting role and now had to manage those same people, I not only had to acquire new skills and knowledge but also undergo difficult personal changes. I had to find creative ways to motivate my team and hold them accountable for their performance. It was definitely a challenge, but those who were willing increased their personal development and fond better ways of working. That was the rewarding part for me. For me also was dealing with each different personality of each individual on your team. Good or bad everyone has an opinion and how you respond to them is important on dealing with them and not create conflict. You have to be sensitive to their needs as well as the needs of the business.

CCD: How do you ensure fairness among your workers?

AS: My approach always prioritizes respect, fairness, and the well-being of both employees and the company. I make sure everybody's right enshrined by the company's condition are respected and applied equally on every member of my team because my believe is that by treating employees equally without prejudice will truly give a maximum result as I witness the best ever performance of the feeder under my watch.

CCD: What  is your major achievement in the service center?

AS: My major Achievement was that I was able together with my team increase the collection efficiency of the service center significantly. For instance, in October 2023 which was my first month as acting service manager I was able to  improve the collection by  close to 4M as against the Sept. 2023. In December last year we recorded the highest ever collection of 11.6 million.
CCD: Any appeal or suggestion to the Management/staff?

BS: The management should be committed on all staff’s remuneration and welfarism to enable smooth operation while Staffs remain committed with their duties as per condition of service.

 

 

 

KADUNA ELECTRIC NEWSLETTER MAY 1ST EDITION

 

Kaduna Electric Seeks Customers’ Cooperation As Enumeration Exercise Commences In Earnest.

 By Faisal Babadiya

The Management of Kaduna Electric has urged its customers in Millennium City, Kaduna, to support the ongoing Customer Enumeration and Asset Mapping exercise.

The exercise involves data collection of all electricity users within Millennium City using geo-partial technology to capture asset details and customer information needed for effective planning and resources deployment for better service delivery.

The Project Manager, Mr. Abba Maiborno, said the exercise is geared towards improving billing accuracy and quality of supply as well as ensure proper planning for network expansion.

Maiborno said, “Our esteemed customers are enjoined to cooperate with our enumerators, who will be going round (door-to-door) to customers’ premises in Millennium City.

He also explained that the enumeration exercise is important for customers, considering the expected benefits that will accrue to the community in the area of improvement in service delivery.

Some customers interviewed expressed satisfaction with the conduct of the exercise and described it as a welcome development.

The exercise shall be extended to other parts of the Company’s franchise in due course.

   Ag. Regional Manager Kaduna Calls for Better Response

 to Payment of Bills

 By Henry Jaynom

The Ag. Regional Manager Kaduna, Mrs.  Funmilayo King, has appealed to the customers on the need to ensure payment of their electricity bill 100% to enable the Company to meet its market obligations and invest in network rehabilitation and expansion.

Mrs King made the remark during the customers engagement organised by the Company in Doka Area Office recently.

She urged the customers to take advantage of the Meter Asset Provider, MAP scheme to get metered within a period of 10 days.

In his remark, the Area Manager, Kabiru Abdulmalik expressed his concern specifically on the issue of vandalism of Company’s infrastructure and the influx of unauthorized persons popularly known as "nepa2”.

According to him, such criminal acts do not only cause unnecessary service disruption but also tarnishes the image of the Company and affect revenue generation.

 The Area Manager also advised the customers to take advantage of the redress mechanism.

 “Our customers should visit any of our Service Center nearest to them for quick response and adequate services”, he said.

 He appreciates their presence and assured the customers of the commitment of the Company to provide excellent services to tackle the challenges of power supply to their community.

                      

                      Staff Weekly Sports Day: A Fun Filled Workout

By Jamila Bala

 The Managing Director/CEO, Dr Umar Hashidu has created an avenue for staff of the Company to unwind with some weekly sports activities after the close of business which is going to be on every Wednesdays at Murtala Square, Kaduna so as to keep fit and maintain a clear mind.

Last week, our staff came together for the first sports day at Murtala Square to unwind in the highly anticipated weekly sports day. It was fun, with teams competing in various sports and activities, showcasing their skills and teamwork.

It was a fun filled day with team coming together to participate in demonstrating their speed and agility in various activities like the Football, ZUMBA class, horse riding, walk, Gym.

One of the staff said “it’s an amazing experience, it was a great way to unwind and bond with colleagues.”

The Staff weekly sports day was a fantastic idea that brought the team together, promoting teamwork, healthy competition, and fun. We can’t wait for every week!

 

Staff Optimization Initiatives to Boosts Productivity and Efficiency…. COO

By Jamila Bala

The Chief Operating Officer, Abubakar Sadiq Mohammed has said that the on-going Staff Optimization exercise is aimed at changing the narrative of Kaduna Electric.

He made the assertion while addressing staff of the Head Office recently.

He said “the idea of the optimization is not in any way to select who will stay in or out of the Head Office, but it is aim at bringing positive change to the Company and he also urged staff to imbibe positive attitude.”

According to him, the purpose of the optimization is to improve productivity because there is shortage of staff in the field and more hands are needed. As such, the Management have decided to move staff by realigning them to where they can be more productive.

“When change comes from a Company that is not doing well, we should sit up, prepare our minds, take it and accept it”, he said.

He also addressed the issue of renovating the Area Offices by next month which he said an audit will be done for that to renovate the Area Offices and Regional Offices as quickly as possible.

He also urges staff to be ambassador of Kaduna Electric and should be positive and ensure the figures are going up.