MEET THE STAFF SERIES

 

“Empower the Area Offices to Handle Minor Issues on PPM Customers” …. Amina Ali Gadzama

 

CCD: Briefly tell us about yourself?

AAG:My name is Amina Ali Gadzama, I hail from Askira/Uba Local Government in Borno State. I schooled at University of Maiduguri, I have BSc physics, I am married and a mother of one. I am currently working with Kaduna Electric as Officer 2 with Energy Metering, under marketing and Revenue Assurance, Head Office, Kaduna state.

CCD: What is your primary responsibility?                                                                         

AAG: As a metering personnel, my responsibilities are; I make sure that capturing of all installed meters on the Kaduna Electric network; generation of energy tokens and key change; PPM maintenance and alignment and I also liaise with F&A to carry out adjustment on customer account; token refund and token cancellation. In case of stolen meter, I have access to block meters for easy location of the culprit.

CCD: What can you say about recent mass metering program?                                       

AAG: The mass metering programme is a good initiative which will help in improving revenue and increasing customer confidence through elimination of estimated billing. It also builds trust relationship and economic standard between the customer and establishment.

CCD: What are the major achievement since you assume duty?                                                                

AAG: At the risk of sounding immodest, I can say I have made significant contribution to success recorded by the Energy Metering Unit in last few years. If we take the mass metering project as an example, so far, we have captured over 250 new customers through the ongoing mass metering programme. We have also been maintaining the records and transactions of the over 146,000 pre-paid customer’s meters on the Kaduna electric data base.

CCD: What are the challenges you are facing as a department?

AAG: The major challenges we are facing in the department is lack of stable network for optimum operation and man power.

CCD: Any suggestion or appeal to the Staff/Management?

AAG: My appeal to staff is we should stick to integrity, humility and respect each other and to be our brothers’ keepers. While on the part of the Management, they should decentralise some functions thereby empowering the area offices to solve problems relating to change in tariff key revision number (KRN), toggling between 01 to 05 of the meter code, and other simple issues where the need arise to help solve customers’ problem faster. The Head Office should pay attention to important issues that calls for urgent attention.