We Have No Option Than to Ensure 100%
Collection”… CMRA Told Commercial, HRB and HCB Managers
By Asma'u Mohammed
The
Chief Marketing and Revenue Assurance Officer, Alhaji Abubakar JImeta, has
charged Commercial, HRB and HCB Managers across the Company to brace-up to
ensure 100% billing and collection efficiency among HRB and HCB Band A and B customers.
The
charge was made on Wednesday, 8th July, 2019 during the June
performance review for the High Revenue Customers and High Customer Base class.
The
Marketing and Revenue Assurance boss also directed the officers concerned to be
alive to their responsibilities and ensure that all HRB and HCB customers are
placed on the right tariff to avoid revenue loss.
“It
is embarrassing for somebody that is not in your area to come and dictates for
you what is happening in your cluster which means you are not doing what is
expected of you”.
He
also frowned at the reports making the round that some staff have ceded their
official responsibilities such as bills distribution, disconnection exercises
and other revenue drive activities to non-staff otherwise known as NEPA 2 in
some Service, warning that “such misconducts are unacceptable and shall be
decisively dealt with once proven”.
He
further disclosed that “the Management expect an average of N1b contribution to
the Company’s collection every month from the HRB and HCB Units and will not
accept anything short of 100% collection of the amount billed HRB and HCB band
A and B customers as they constitute part of the priority group of the
Company’s customers.
In
his contribution, the Head of Unit, HRB, Mr. Mansur Adamu disclosed that the Unit
has concluded plans to
ensure proper planning and monitoring of all the HRB Customers across the
Company’s franchise area so as to help meet set target.
He however urged Commercial Managers to send
their daily and weekly collection.
Emir Of Kaura Namoda
Urges Kaduna Electric To Collaborate With His Emirate
By Mohammed Abba
The Emir made this called in his palace in
Kaura Namoda, Zamfara State recently when he received the Management of Kaduna
Electric, Gusau Area Office, when they paid a courtesy visit.
The Emir noted that, “if the staff of the
power Company are able to understand the differences that exist between
customers, the company will go a very long way in achieving its objectives and
that will also maximize the revenue of the Company. It will also help to
overcome obstacles and attain a high standard of service delivery, and this
will only be achieved through cooperation, mutual respect and synergy among
stakeholders".
The royal father appreciates the recent effort
made by the Kaduna Electric in it initiatives to ensure stable power supply in
the area.
"We realize that as a private
organization, you depend on revenue generation through customers from payment
and settlement of bills, as royal fathers, we are mandated to intervene in any
way and ensure that our people enjoy uninterrupted power supply. Electricity is
a very important backbone of any developments, no any place or country in the
world will progress without adequate electricity. Enlightenment and engagement
on electricity payment and other related issues should be carried out throughout
kaura”, the Royal father noted.
While applauding the Emir of Kauran Namoda for
the warm reception accorded the team, the Area Manager of Gusau Area Office,
Engr Saidu Dogara apologized for any misunderstanding that might have occurred
in the past and promised to maintain the cordial relation with Kauran Namoda
Emirate Council.
"We in the Kaduna Electric are law abiding
citizens; we carry al critical stakeholders along, most especially the
traditional institutions and our Royal fathers and other solution solvers in
the society because they are closer to the people and they know what goes
around them".
He also assured the Royal Father of the Company's
readiness to work with the Kauran Namoda Emirate Council in every possible way
in order to ensure that people enjoy affordable and uninterrupted power
supply.
Engineer Sa'idu Dogara further solicited for
the support of all traditional rulers in sensitizing their people to cooperate
with the organization by providing all necessary information that
will lead to arrest of hoodlums and vandals.
He also urges members of the public to settle
their bills which he said will help the Company in its mission to ensure
uninterrupted power supply.\
Sales Reps, Corporate Intelligence staff, Undergoes
Training on Meter Bypass
By Asma'u
Mohammed
In an
effort to further develop the capacity of sales Representatives and other
frontline staff to meet the emerging challenges of meter bypass and energy theft, the Organizational Design & Development
Unit organized a one-day training session for all Sales Reps and Corporate
Intelligence staff of the Company.
Declaring
the training open on Tuesday, 16th July, 2020, at the Head Office, the Head,
Energy Metering Department, Engr. Muhammad Aliyu Gana charged the participants
to rise up to the occasion by developing their capacity and acquiring the
necessary skills to curtail the rising cases of meter bypass and energy theft.
Engr.
Gana said that all frontline staff must have the requisite knowledge of meter
installation, they should be well trained, honest and dedicated to duties.
He also
warned against any form of fraudulent activities and misconduct stressing that
“that all standard must be followed and any irregularity or compromised must be
reported right away”.
“Theft/vandalism
of energy is a major problem for many power industries, more so in developing
countries such as Nigeria, the amount of lost through being incurred as a
result of energy theft is considerably high with adverse effect on the
Company’s operations”, he said.
No comments:
Post a Comment