Doka South Area Office Conducts First MPR, Set up Mega Task
Force
The Management of newly created Doka
South Area Office conducts it maiden Monthly Performance Review on the 13th of
June, 2019.
The performance review was chaired
by the Chief Marketing and Revenue Assurance Officer, Mal Abubakar Jimeta and
was attended by all Service Centre Managers under the Area Office.
In his opening remarks, Mal Abubakar
Jimeta commended the staff of the Area Office and advice the Sales
Representatives to do more research and know more about their customers
population, amount of energy they consumed, number of pre-paid and post-paid
customers in their clusters.
On his part, the Area Manager, Mr
Abubakar Ibrahim informed the service centre managers that the new management
will not tolerate inefficiency and indolence, just as he called on them to
redouble their efforts in the areas of service improvement and revenue
generation.
He warned that "Any service
center manager that performs poorly will be dropped and be replaced with the
best performing sales representative under his command.
The Area Manager also promised to
reward "Best performing sales representatives and service.
Meanwhile, the Doka North Area Manager,
Mr Abubakar Ibrahim has set up a mega task force to improve revenue
generation in the new Area office. He announced this during the monthly
performance review of the area office. "We have set up a Mega Task Force
to cover the entire Area office which will commence on the 20th of June, what
this means is that we are going to engage everybody from both the technical and
sales reps and all the service Center Managers are to lead the Mega Task Force
Team in their respective Service Centers.
Kaduna Electric MD visits
Sokoto Area Office
The Managing Director of
Kaduna Electric, Engineer Garba Haruna, has enjoined the staff of Sokoto Area
Office to be more dedicated to their work.
Engineer Garba Haruna, stated
this while addressing the staff, during his visit to the Sokoto Area Office,
alongside the company management team.
He also reminded the staff
that after the installation of meter, there is the need to ensure that the
meter is safeguard, as it is the responsibility of service center managers and
sales representatives to ensure that the meters are not bypassed.
The MD added that security
agencies will be engaged to ensure that the meters are not tampered with.
Speaking on franchising,
Engineer Garba Haruna, emphasis that the essence of creating franchising is to
close the gap that is existing in company losses.
According to him, franchising
will not take any staff job away, unless any staff that committed an offence,
and such person will not be spared.
He reiterated that maximum
support is needed from all and sundry to achieve success, as community will be
part and parcel of franchising.
To the feeder managers,
Engineer Garba Haruna, enjoined them to go back and provide the necessary
information required for their smooth operations.
Also, the data base of
customers, all reports both prepaid and postpaid is expected from the sales
representatives
The MD also charged them to
take full responsibility as no meter should be bypass before or after
installation.
In his remark the Area
Manager, Sokoto Area Office, Masaud Salisu Abdulkadir thanked the MD for
finding time to visit the area office to explain MAP and franchising.
The area manager urged the
service center managers to work hand in hand to move the Area Office to greater
height, more especially in terms of revenue generation.
AREA MANAGER ZAMFARA
CAUTIONS STAFF ON CUSTOMER RELATIONSHIP
The Area Manager Zamfara, Engineer
Sabo Abdul has charged staff of the Area Office, especially Sales
Representatives and other frontline workers to always treat our customers with
utmost respect and courtesy.
Engr. Sabo made the charge in Gusau recently
during the monthly performance review of all sale representatives.
According to him, "It is
paramount for every one of us to understand the importance and significance of
engaging our esteemed customers, because customers’ engagement is the
fundamental in revenue collection and bringing customers closer to us so as to
understand our activities"
He disclosed that the aim of the
review is to enhance collective effort, create an enabling environment where
staff will learn from each other, take ownership of responsibilities, accept and
correct our mistakes, welcome new ideas and engender team work.
"It is mandatory on us as a
business professionals to know the importance of engaging our customers, connecting
with them and earning their trust and loyalty. A good staff is always passionate
about the welfare of his customers, he pays attention to customer's questions,
listens with rapt attention and delivers outstanding results”, he stressed.
The Area Manager also assured the
staff that the Corporate Communication Department in collaboration with
marketing department is making efforts on sensitization and enlightenment on
our esteemed customers through various means of communication (social media,
print and broadcast media) and we will also embark on email marketing which has
also become important way of engaging customers in a meaningful conversation.
Furthermore, the Area Manager has urged all
supervisors and their subordinates to be computer literate because he said
computer literacy can give one opportunity to initiate contact with customers
online.
The BDRO has made it clear that no
success will be recorded if the interest of the company is not placed over and
above any other thing.
Weekly Managerial Meeting, The Management Staff of Kebbi
North Area Office Meets Area Manager
The Area
Manager, Kebbi North, Engr. Dogara Sa'idu presided over the meeting where he emphasized
the need for all the management staff to be always punctual regarding their
respective assigned responsibilities.
He charged
all Management staff to adopt leadership by example, as everyone will be hold
accountable for the respective area of jurisdiction assigned to him therefore
much is expected of you.
On service
delivery, the Area Manager reiterated the need for the staff to shun any act of
malpractice or mismanagement of company’s resources. Citing examples with some
observations made and tabled before him by the Head of Unit, HRB Customers from
Head Office, Mansur Adams, Engr. Dogara called on everyone to buckle up
regarding assigned responsibilities.
The Area
Manager also charged the Commercial and Technical Teams to wake up from their
slumber as many of them are not doing the needful, warning that “any staff
found wanting will henceforth be dealt with appropriately. He also stressed
that collection is the primary objective of the company and must therefore not
be taking lightly.
In his
remark, the Commercial Manager, Yusuf Musa Argungu called on all concerned to
be observing due process in all operational activities.
My primary responsibility as
technical Manager is to coordinate and supervise all technical activities
within the Area Office.
