MEET THE STAFF SERIES

Our Mandate is to recover Debt, Plug Revenue Leakages…… Bashir ‘EFCC’ Yusuf.

CCD: Can we meet you?

 BY-Yes, I am Bashir Yusuf, I was born and brought up in Argungu from the family of A.M Shayau Balarabe. I graduated from Usmanu Danfodiyo University, Sokoto with Bsc, Physics. I also hold a Post Graduate Diploma in Electrical Engineering from the same institution.

CCD- When did you joined Kaduna Electric?

BY-I joined the service of Kaduna Electric in September 2015.

CCD- Please can you briefly explain to us the essence of Enforcement team which you are leading?

BY- It is to recover debt, plug revenue leakages, check energy theft as well address customers’ complaint/grievances for better service delivery. The Enforcement teams are field workers whose mandate is to meet the customers and help them clear issues, if any. We are to ensure full accountability of energy consumed by each and every customer. We are also mandated to boost the Company’s revenue by requesting for additional payments where necessary, because most if not all of our customers are not paying exactly what they consumed.

CCD: Challenges are inevitable in business like ours, what are the pressing challenges you are encountering now?

 BY: Obviously, our major challenges are nothing rather than energy theft, revenue losses and insecurity while on field. Some customers may tend to be hostile towards members of the team or even attack us; some customers are unpredictable in their response to issues, but all I know is that the way you approach your customers is what matters in this kind of our business. In this regard, my yardstick is pay what you consumed no more no less.

CCD- How do we mitigate such challenges? 

BY:   Challenges are inevitable always but by putting more effort on capturing new customers things will be better and also a lot of losses will reduce. They say charity begins at home, some of our colleagues doesn't help the situation, I mean they should insist on real business analysis. Join your hands to support Kaduna Electric by paying what you consumed as a staff of the company.

CCD: Kebbi Area Office has a very wide area of coverage, as team lead how did you move your daily plans?

 BY- We have already taken care of such by dividing our self into three groups; TEAM A which covered Argungu BU, TEAM B which covered Birnin kebbi BU and TEAM C which covered Yauri/Zuru axis.

CCD: What is your perception of Kaduna Electric especially as regard to its potentials?

BY: Kaduna Electric is an organization which struggle to stand on its feet. I believe one day, things will get better in which we as a staff are going to enjoy. I am proud to be a member of the Kaduna Electric family.

CCD: EFCC as I heard some staff were teasing you guys, what are the similarities there in?

BY: The only similarities (between the Enforcement Team and EFCC) are integrity, trust, honest and believe also to protect the Company’s revenue from losses as well as energy theft.

CCD: Sir, since you assumed this office what can you consider as the greatest achievement recorded so far?

BY: As you all know, this is a new department a lot of effort needs to be put in place, so far so good; we have achieved 60% on MD customers’ debt recovery. We also achieved on so many issues related to faulty meters discovery which caused the Company loss of revenue due to non-accounting of a lot of energy consumed by customers.

CCD: In the cause of you work, what did experienced which you think is unique from all other area offices?

BY: So Many things such as meter bypass, clamps arm meter readings as well as good customer relation, but the most amazing issue here in Kebbi is people doesn't want pay for service delivery!

CCD:  Do you have any advice to the management of Kaduna Electric?

BY: Yes first and foremost, staff motivation, staff grading system, staff appreciation, job security as well as priority to the staff welfare.

CCD: How did you spent your leisure time?

BY: Research

CCD: What are your hobbies?

BY: Reading and Travelling

CCD: Thanks for the time spent.

BY- Alhamdulillah, is my pleasure.