Kaduna Electric Hosts ANED HR Practitioners
By Halima Shuaibu
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| L-R:Agathe Gondinet, CONDIFOR;Uday Mishra, CCSO Kaduna Electric: Rotimi Adebari, ANED; Khadija Kabir, Head, HR during the just concluded ANED HR Workshop |
Kaduna Electric has hosted a workshop for Heads of
Human Resources under the aegis of Association of Nigerian
Electricity Distributors (ANED).
The workshop which held at the Head Office of Kaduna
Electric from the 7th to 9th of March 2018,
with the theme ‘Empowering DISCOS’ HR Managers to Build Capacity and
Performance in the Sector’, was targeted at empowering all Heads of Human
Resources drawn from the 11 Discos.
In his opening speech the Chairman, Kaduna Electric
Barr. Hamisu Abubakar, said the role of Human Resources is germane to the
success of the Nigerian Electricity Industry.
The Chairman who was represented by the Chief
Corporate Services Officer, Mr. Uday Mishra, while welcoming the participants
to the workshop urged them to take advantage of the learning session to share
best practices for the betterment of the industry.
Some of the participants expressed readiness to learn
from the workshop and share experiences with their colleagues. They also
showed enthusiasm to apply what they have learnt to suit their local
situations.
The lead facilitator, Mr. Uday Mishra, in his
presentation, titled “HR- The Change Driver” discussed the strategies with
which the participants can implement change in their organizations.
The session, which was an interactive one, entertained
contributions from all participants.
Your Performance Will Determine How Far You Can Go - BDRO
Kebbi
By Nafiu Kabir
The Business Development and Relationship Officer
(BDRO), Kebbi Area Office, Engr. Dogara Saidu has charged staff of his Area
Office to redouble their efforts towards meeting their targets as excuses for
low performance will no longer be condoned.
The BDRO who gave the charge while on a supervisory
visit to all the Service Centers in his Area Office tasked the marketing team
especially to do all they can to minimize losses and to increase the company’s
collection.
He however, warned against violating the company’s
rules and regulations, which he said, would attract serious punitive measure.
He reminded them of the new appraisal system which he
said will determine who will stay or leave the company depending on
individual’s contribution.
Speaking on the poor collection of the Area Office,
Saidu urged them to come up with workable strategies that will enable them to
bridge the gap between cash collection and energy consumed.
“No business can survive the way we are going. If we
continue collecting what is way below the energy consumed, then we will be out
of business. This is part of the reasons why every one of you must embark on
customer education and not mere bill distribution. We need to get the customer
to know that for electricity to get to them, they have to pay 100% value of
their bills.”
Engr. Saidu also spoke on the need to be punctual at
work, prompt delivery of reports and strict adherence to the company’s core
values.
He stressed the need for Sales and Marketing
representatives to be firm during cash collection adding that it is the
business that suffers if they do not handle the customers firmly.
“You have to be firm with the customer without being
rude to them. The money has to be collected.”
Also speaking, the Operations Supervisor, Sokoto,
Kebbi and Zamfara Area Offices, Engr. Umar Sani Argungu challenged the Service
Center Supervisors and Sales Representative to meet their target.
He advised them on ways to simplifying their target
into achievable goals by delimiting it to daily, weekly and monthly targets,
which according to him serves as a way towards achieving set objectives in a
measurable manner.
Kaduna Electric
Seeks Support of Gwandu Emirate on Prompt Bill Payment
By Nafiu Kabir
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| L-R: BDRO Kebbi AO, Engr. Dogara Saidu and the Emir of Gusau Alh. Muhammad Iliyasu Bashar |
The Business
Development and Relationship Officer (BDRO), Kebbi Area Office, Engr. Dogara
Saidu has led his team to the palace of Emir of Gwandu and Chairman Council of
Chiefs, Kebbi State, Alh. Muhammad Iliyasu Bashar, to further solicit for his
assistance for the settlement of bills by consumers in the area.
Addressing the Kaduna
Electric team, the Emir assured them of his continued support in ensuring that
his subjects pay for electricity under new electricity payment arrangement as
designed by the company.
He revealed that he
has instructed all District and Community leaders in the emirate to support new
plan in order to forestall recurrences of a power outage.
Explaining the
implication of not paying, the royal father said that all
members of the community are advised to pay to the electricity committee as and
when due, failure of which will make paying customers suffer what they did not
do. He noted that private individuals are now running the business of
electricity, which implies that it is profit driven.
Speaking on efforts
the emirate is making, Alh. Bashar said all religious leaders have also been
encouraged to preach the importance of paying for electricity.
“We already have the
support of all District Heads who have pledged to pass the information to all
residents of the community. We also implore you to get your staff to maintain a
high level of professionalism in the discharge of their duties”.
Responding, the BDRO
thanked the Emir and the members of the Emirate Council. He specifically
expressed his profound gratitude to former Governor of Kebbi State, Senator
Atiku Abubakar Bagudu, who he said had always been supporting the company.
The company he said
will not relent in its effort in providing stable supply of electricity but
will not be able achieve this if the end users don’t pay for it.
Engr. Saidu called
for the continued cooperation from the good people of Gwandu while promising to
ensure that they enjoy power supply.
He went further to
expatiate on some the efforts the company is making to make power available and
payment easy, explaining that there has been a huge deployment of smart meters,
online payment options and prompt resolution of technical faults.
Kaduna Electric
Gets 24hrs Call Center
By Halima Shuaibu
Kaduna Electric has
once again demonstrated its commitment to being pro-customer electricity
service retailer by opening a 24-hour Call Center to make complaint resolutions
even more convenient.
Speaking on the
development, the Team Lead, Customer Service, Mrs. Funmilayo King said the
customer is always a consideration when it concerns complaints resolution.
She noted that with a
prompt complaint resolution channel, the queues at the Service Centers would be
reduced and the customer would be happier at the end.
“Ease and convenience
are some of its obvious benefits. We want to be at our customers’ beck and call
at every point in time, 24 hours a day.”
All complaints will
be forwarded to the relevant department for necessary action and the customer
can easily call back for a follow up”.
The numbers to call
are: 08174035711, 08189884459, twenty-four hours a day, seven days a week.
Zaria Area Office
Loses Linesman
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| L-R BDRO Zaria AO, Masoud Salisu while presenting the award for the “Best Linesman for the month of January 2018” to late Engr. Suleiman Ahmed |
Engr. Suleiman Ahmed a linesman at the Kofar Kibo
Feeder, Zaria Area Office has died. He died while working on a Low Tension (LT)
pole at Barewa College Zaria.
The deceased who was recently awarded the “Best
Linesman for the month of January 2018” has been described by the Business
Development and Relationship Officer for the area, Mallam Masoud Salisu as “a
dedicated and hardworking staff”.
The
deceased has since been buried according to Islamic rites. 
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