MEET THE STAFF SERIES

Ensuring Staff Exhibit the Right Attitude to Work Is My Priority… RAHMATU ABUBAKAR  

 

CCD: Can we have your brief profile?

RA: Am Rahmatu Abubakar the Service Center Manager 11kv Teaching hospital.

Rahmatu Abubakar, Manager Teaching

 CCD: What is it to be supervising ServiceCenter, can you share with us?

RA: It is to manage all that pertains to the SC, including staff be it technical, revenue assurance, account, security staff. I am to also manage materials allotted the SC for maintenance etc. I am to ensure that revenue target is met. As a matter of fact, I am the CEO of the Service Center, apart from paying salaries.

CCD: What do you consider as the most challenging part of supervising people and managing customers?

RA: Attitude! 

Ensuring that staff exhibit the right attitude to work first by being punctual and being dedicated to their work schedule is quite challenging but also surmountable. 

Also, the attitude of customers to respond to payment without being disconnected, and/or illegal tempering with meters is quite challenging too, resulting in energy loss and affects the reduction of ATC&C. My most challenging part is operational vehicle. We mostly have to trek to get to our point of work for the day.

CCD: What is your total customer's population and classification in?

RA: The total customer base of about 2,424 that’s the active customers and for the classification, we have both the residential and a handful of commercial customers, but the majority are residential customers.

CCD: How do you ensure fairness among your workers?

RA: By ensuring I treat everyone equally.

CCD: What do you consider as your major achievement since you assume duty in the service center?

RA: I was able to improve the collection of the Service Center from 98% to 115% Improvement of CE from 98% to 115%

CCD: Do you have any appeal or suggestion to

 Staff or Management

 RA: My appeal to staff is for us to redouble our efforts and work in strict compliance with the core value of Kaduna Electric so as to achieve our overall target.