MEET THE STAFF SERIES

 We Need to Narrow the Gap Between us and our Customers Through Continuous Engagements- Rilwanu Ahmad Gulma

 

CCD: Briefly tell us more about yourself?

 RAG: My name is Rilwanu Ahmad Gulma. I am currently the Service Center Manager, GRA KBI Service Center, Kebbi Central Area Office.

CCD: You have been Service Center Manager GRA Birnin Kebbi for a while, what did your job role entails?

CCD: My job role is to represent the Management at the Services Center, and also to supervise all business activities in the Service Center; to provide the necessary leadership to my colleagues in the service Centre so as to maximize productivity in our daily operations so as to get sustainable growth in the overall performance of the business at the service center.

CCD: What are the challenges so far?

RAG: The challenges in the operations all goes to the economy of the country. It is indeed difficult to carry out any business especially the nature of our business in such situation. Regulations challenges etc.

CCD: What are your plans in making sure those challenges are minimized?

RAG: My plans are to engage my team on both personal and professional development, I believe in knowledge as the fundamental of any development. Customer engagements we need to narrow down the gap between us and our customers, so as to ensure consistency in response to payment of bills, HRB load assessment for appropriate billing and payments. Debt recovery among others.

CCD: Collection and performance are one of the key areas in our business, what are your plans in making sure the performance of your Service Center is improved?

RAG: There are so many practical measures we are working with to ensure sustainable growth. We are on key customers enumeration and segmentation, and also to prevent customers skipping monthly bills payments.

CCD: What support do you require from the Management of the Company in meeting up with your targets?

RAG: The Management should intensify trainings, also there should be adequate logistics for the operations.

CCD: Any word of advice to the staff in general?

RAG: There are a lot of opportunities for personal and professional devolvement I am advising my colleagues to try and utilize those opportunities. Continues learning, is a tool that can make us better personals every day.