KADUNA ELECTRIC NEWSLETTER JUNE EDITION

MD Meets with Premium Customers.

By Faisal Babadiya 

As part of efforts to further deepen relationship between the Kaduna Electric and its customers, the Managing Director/CEO of Kaduna Electric, Engr. Yusuf Usman Yahaya met with MD Premium customers at the company's headquarter to discuss how to improve service delivery. 

The customers complained about the prolonged power outage in their respective companies which according to them, contribute to their low productivity in recent times.

Mr. Ravi Kumar of RH Plastic said ''the major problem we are facing lately is the constant power outages. As MD customers, we need more supply in order to run our businesses effectively, our business will suffer if we are to use diesel to power our generators because of its high cost, we are appealing to the authority of the company to improve our hours of supply'', he added.

In his response, the Managing Director/CEO of Kaduna Electric, Engr. Yusuf Usman Yahaya expressed concern over the power supply challenges being experienced lately. 

According to him, the prolonged outages is not only affecting your businesses but the entire franchise states of the company and is beyond our control, we are working with TCN to improve the situation.

According to him, the Company is happy when its customers are happy.

He appealed to the general public to be patient and expect improvement of power supply in the coming days.

 

MD Visits Sokoto Area Offices, Attends NERC Customers Forum

By Danjuma Abubakar

The Managing Director/CEO Engr Yusuf Usman Yahaya has paid a maiden visit to Sokoto Area offices as part of his familiarization tour of our franchise areas.

At the Area offices, he charged the management of the Area offices to brace up for the tasks ahead. Also, he told them to prepare for the monthly performance review meeting coming up in the first week of July. He promised to close the metering gap in the 3 Area offices of Sokoto state.

At NERC Customer Complaints Resolution Meeting the MD/CEO respond to issues
raised at the forum, he said 'customers can be assured that we will respond as we usually do because this is one of the engagements, we have customer care in all the location of our offices and issues such as those that are being discussed today, we will ordinarily deal with them in the course of our operations.' He stated

 

 2022 World Blood Donation Day: Kaduna Electric Staff Donate Blood to Yusuf Dantsoho Hospital.

By Asma'u Mohammed

The staff of Kaduna Electric have the global community to mark this year’s World Blood Donation Day by donating blood to Yusuf Dantsoho Memorial Hospital, Tudun Wada, Kaduna for the benefits of patients in need of blood transfusion.

The exercise which took place on Wednesday 14^th June, 2022 at Kaduna Electric Headquarters was led by the Head Corporate Communication Abdulazeez Abdullahi.

A statement signed by the Head, Corporate Communication of Kaduna Electric, Abdulazeez Abdullahi described the gesture as an exceptional display of the positive side of humanity and in line with the company's long established tradition of providing support and assistance to communities within the company's franchise area.

"It is in line with the Corporate Social Responsibility policy of the company to give back to the society and support the developmental aspiration of our host communities and other less privilege members of the society", he said. 

The leader of the team from Dantosho Hospital, Mary Ako commended the staff of Kaduna Electric for the act of charity and described the gesture as timely which will go a long way in saving lives of the people, especially the down-trodden members of the society

She assured that the blood will be given free to the needy and expressed hope that the exercise will continue.

She also appealed to other cooperate organization to emulate the gesture of the staff of the electricity distribution company.

 

 

 

 

 

MEET THE STAFF SERIES

How We Are Blocking Revenue Leakages to Generate More Revenue – Yunusa Kala

 

CCD:Tell us about yourself?

YMK: My name is Yunusa Mohammed Kala, An indigene of Borno State. I hold  a Bachelor’s Degree from University of Maiduguri. I joined Kaduna Electric 1^st Sept,2015.

CCD: What are your primary responsibilities? 

YMK: My primary responsibilities as an Endorsement and Assessment Officer is to block all kinds of revenue leakages and to generate more revenue.

CCD: As a team member Enforcement Unit, what are the major challenges you encounter? 

YMK: One of the major challenges is lack of working tools, which is quite discouraging and also managing by-passed customers is one of our biggest challenges, where a customer will be booked for by-pass and still the customer will go ahead to challenge the Company.

The Company should utilize the Special Investigation and Prosecution Task-force on Electricity Offences (SIPTEO) to bring to book all electricity offenders of various kinds. 

CCD: How do you handle by-pass customers? 

YMK: We conduct inspection of customer’s premises. Of course, there are procedures which time will not permit to explain in details.

Then the Inspection Report (IR) shall be filled by the staff that visited the customers premises and signed by both the Staff and Customer. A copy will be given to the customer and referred to the Head Office, Room 212 where the necessary penalties shall be prepared.

CCD: Is there any penalty for them? 

YMK: Yes! Penalty for customers with single phase meter is 50,000 while customer with three phase meter is 100,000. Additionally, A customer who commit internal by-pass have to pay for the damaged meter, penalty fee and loss of revenue which will be determined by the customers load and reconnection fee. While customer who commit an external by-pass will pay a penalty, loss of revenue which is determined by his load and a re-connection fee. 

You know meter is a measuring device, once it has been tampered with or is faulty, you'll not have an accurate reading of the energy consumed. And the cost for an intentionally damaging a single-phase meter is 58,661.68 while three phase is 109,684.36 vat exclusive.

CCD: What do you consider your major achievement since you assumed duty? 

YMK: Well, I will say our performance for the month of February,2022 we booked 37,639,309.89 million across all Area Offices while 28,005,237.08 million was realized as payment across all Area Offices with performance of 74% monthly. 

And this is as a result of collective efforts and team work. 

Am proud to be part of the team.

CCD: Any appeal or suggestions to staff or management?     

YMK: Yes, Staffs should understand they are the image of the Company, so they should be good ambassadors of the Company. 

For the Management they should come out with more sustainable ideas for the future of the Company.