MEET THE STAFF SERIES

 

More Dedication and Commitment Are all We Need to Make the Company Great…..Abbas Bello Marafa

Abbas Bello Marafa, Sokoto AO

CCD: -Can we have your brief profile?
ABM : Abbas Bello Marafa is my name. I am the service centre manager of Kaduna Road, Sokoto Central Area Office. I was born and brought up in Kaduna; I attended Ahmadu Bello University, Zaria and Usmanu Danfodio University, Sokoto for my first and second degree respectively.

CCD: What is it to be supervising a service centre?
ABM: -Being a Service Centre Manager has been quite an exciting experience; from the customers, fellow team members and the environment itself.

CCD: Can you share some of these experiences with us?
ABM: The experience provides an avenue to learn from others and share your experience with them. When I came on board, I took sometime to study the nature of my team members and customers; and subsequently created an enabling environment that would assist us in realisation of our set goals.

CCD what do you consider as the most challenging part of supervising people and managing customers?
ABM: One of the most challenging thing is understanding the
personalities of your team members and the nature of your customers. For instance, when I came on board, I noticed that quite a number of our customers don't pay their bills unless salaries are paid. And sometimes, it causes lots of setbacks to us. We quickly embarked on customers’ engagement; and the number is depreciating day by day.

CCD: So what is your total customer population and classification in Kaduna Road service centre?
ABM: we have a total number of 1800 customers we have 753 as post paid and 1047as prepaid we have the highest no of prepaid in Sokoto region.

CCD: How do you ensure fairness among your team members?
ABM: Having taken time to understand their weaknesses and strengths. I encourage them to work on their weaknesses so as to enable them contribute their quota optimally. I provide a level playing field to all members of the team. I delegate responsibilities  and monitor performances.

CCD: what do you consider as your major achievement since you assume duty in the Service Centre?
ABM: The good side of it is that  we've been able to make a remarkable improvement in revenue generation. Our greatest achievement is increasing our revenue base from 7M to 10.5M within three months

CCD Any appeal or suggestion to staff or Management?
ABM: We have all it takes to take  Kaduna Electric to the promise land. We only need to be more dedicated and committed to our work.