Meet The Staff Series

 

The More We Move Closer to Our Customers, the Greater the Benefits….. Aminu AbdurRahman

CCD- Briefly tell us about yourself?

Aminu Abdulrahman (CM) Kebbi East A/O

AA- I am Aminu Abdulrahman, graduate of Ahmadu Bello University Zaria, I started my career in one of the commercials banks as Relationship Manager before joining Kaduna Electric as Sales Representative in 2015. In 2017, I was promoted to Service Center Manager and in 2021, I was appointed  as Commercial Manager, Kebbi East AO, a position I am holding till Date.

CCD- What are your responsibilities as a Commercial Manager  ?

AA- My Responsibilities as Commercial Manager are enormous but in summary, the following are expected from me; meeting the monthly collection target, ensuring billing efficiency, Use of company Apps, alignment of all PPM customers to their DT, ensuring that all connected customers are captured  and all new customers must be captured before service is provided, timely processing and distribution of bills, disconnection of defaulting customers, timely replacement of meters, timely & accurate reporting to Area Manager, etc. This is to ensure reduction of ATC&C losses.

CCD- What are the challenges so far?

AA- I don't actual like talking about challenges. However, we are here because of challenges; without challenges, we will not be here. Our challenges vary from difference Material resources and Human Resources. Materials Resources include but not limited to, Motorcycle, Operational vehicles, Ladders, Copper wires, Operating Rod. On the Human resources side, we need additional hands such as Linesmen, Sales Reps, Cashiers, and CSRs.

CCD- How do you intend to tackle all these challenges?

AA- All the challenges are within our limit, we will have short plan and long plan to resolve them. The following are some of the strategies we are adopting to address the challenges.,

a. Customers Population: We plan to increase our customer population by 50% through proper enumeration before the end of 2nd Quarter of 2022. Moreover, within two month, we have added 647 Customers to our data base.

 AT&C Loss: we project to reduce our AT&C loss and it has started reflecting from our energy advise if you compare November and December 2021. November energy advise was 4,413,596.02 but the December energy advise was 4,305,363.47. We are also focusing on ways to improve the revenue; as you aware, revenue is the backbone of our business and being a new-born, Kebbi East Area Office is attaching serious importance to revenue generation and blocking all leakages.

CCD– How do you specifically intend to improve the revenue collection of the Area Office?

AA- Our Area Office's projection for the 1st and 2nd Quarter 2022, we met the Area Office with the total Collection of 23,456,300, and Customers Population of 12750 with average Customer’s payment of #1,796.65. within two month (November and December 2021) we have increased the collection to N32,789,633.00, and average Customers Payment to #2,578.8. Our projection is to add #7,000,000 every month consistently to our previous month within the first quarter.

CCD- Where do you see Kebbi East Area Office in terms of performance and  collection efficiency in the next few months?

AA– In terms of Performance and collection efficiency, in all the parameters, we want to see Kebbi East Area Office among the top three performing Area Offices within the 1st and 2nd quarter of 2022 and beyond.

CCD- What is your appeal to the Management of Kaduna Electric?

AA- Firstly, I will like to use this medium on behalf of Kebbi East Area Office and the good people of Kaduna Electric to appreciate our top Management on the prompt payments of our allowances during the month of December 2021 that really helped, and the results reflected at the end of month to close a year with 3.2 billion Alhamdulillah.

Secondly, we have challenges as stated above, we are appealing to the Management to assist in seeing to the resolution of these issues. I strongly believe that the Kebbi East  has a lot of potentials waiting to be tapped.