Photos from Customer Service Week...
2019 Customers' Service Week: Kaduna Electric Rewards Loyal Customers, Donates Essential Supplies to Needy
By Asma'u Mohammed
As parts of activities marking this year's Customers' Services Week, the management of Kaduna Electric organised customers appreciation day where some loyal customers were rewarded for their loyalty to the brand.
In the same vein, the Company also donated food items, clothing and other essential supplies to orphanages and other less previledge members of the society.
The exercise, which kicked off on Monday, 8th October, 2019 was celebrated across the eleven Area Offices and the Head Office.
The theme of this year's celebration which was "the Magic of Service", tried to highlight the importance of customers and the people who serve and support customers on a daily basis.
It is also aimed at motivating and rewarding customers, customer service personnel, and customer experience to get feedback for improved services.
A statement by the Head, Corporate Communications, Abdulazeez Abdullahi said "during the course of the weeklong event, Kaduna Electric had leveraged the opportunity to educate customers on the MAP scheme, Safety measures as well as the need to safeguard electricity asset and report any staff who display any fraudulent activities".
Part of the activities was visit to AL-IHSAN Orphanage at Tirkania, Kaduna where the Company donated food items, clothing other essential.
The Company's spokesman described the gesture as a response to the Company's established tradition of providing support and assistance to communities within the Company's franchise area.
Receiving the items on behave of the beneficiaries, Malama Firdausi thanked the Management and Staff of Kaduna Electric for the companionate act, she took time to explain to the team, the activities of the orphanages and called on other cooperate organization and well meaning individuals to support the orphans.
According to her, "these children are orphans, we must collectively support them and ensure that they have the qualitative education that every child deserve to support themselves in the future.
Kaduna Electric
Holds Another Round of Training for Pilot Franchisees
By Ruqayya Hamisu Abubakar
The two
franchisees, are Itatia Gobal Services and Sea Jewel Limited.
Mr Victor
Mokolo form Billing said the aim of the training is to intimate the Franchisees
on the expected roles, duties and obligations of the prospective
Franchisees and what is being expected from them within their operational area.
"Each franchisee is expected to meet its performance threshold and comply
with all regulatory provisions of the Nigerian Electricity market ", he
said.
He also shared knowledge of bills distribution, how electricity
is being distributed to both pre-paid and postpaid customers and ensuring
billing efficiency as well as, how bills are printed and monitoring of
outstanding.
On how
customers are to be approached, Mr Victor Makolo called on the
prospective Franchisee to always advice customers experiencing over billing to
write directly to the Company for proper Load Assessment. He said cases of
non-reflection of payment is being done only when the circle is in run through
. All complaints entries that comes into the Company goes directly to Quality
Check/ Control room for proper adjustment.
In her
presentation, Mrs Zainab Audu from Finance Department discussed, how payment
can be done on App, through cash or P.O.S and how the account is being managed
from the Department.
According to
her "Franchisees duty is to collect payment on Energy
consumed".
She also
disclosed that reports are expected on weekly basis while reconciliation report
is expected monthly
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