Photo
news...
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| The Management of Kaduna Electric in a group photograph with the newly employed staff at the end of their 4-day orientation training program at the Head Office in Kaduna |
CMRA Calls for More
Synergy and Cooperation Between the Company and Customers
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| Alh. Abubakar Jimeta, Chief Marketing and Revenue Assurance delivering his opening remarks at the forunm |
The Chief Marketing and Revenue Assurance
Officer, Alhaji Abubakar Jimeta, has appealed to the customers of the Company
to accord maximum corporation to the staff of both Kaduna Electric and that of
the Meter Asset Providers to ensure the success of the forthcoming MAP scheme.
He made the charge in Kaduna on Wednesday, 24th July,
2019 during customer engagement and sensitization exercise held for customers
within Doka, Barnawa, Rigasa and Makera Area Offices.
Alh. Jimeta welcomed and appreciated the
customers in the four Area Offices for their understanding and revealed
that the major challenges facing Kaduna Electric is Vandalism of Company’s
equipment and energy theft.
“The effect of energy theft and vandalism
is adversely affecting our operations and often leads to the low power supply
to our customers. The act of illegal connection and meter looping is yet
another problem”, he said.
He called on customers to take full advantage of
the MAP scheme to have their premises metered to avoid estimated billing. “MAP
is our solution to estimated billing; with MAP the issue of outrageous billing
is over and it will help our customers to conserve their energy, for that we
can always be conscious with our appliances,” he said.
The climax of the exercise was a presentation on
Mater Asset Provider scheme (MAP) by the Chief Compliance Officer, Engr. Lawal
where he warned that the Management will impose maximum penalty against any
staff of the Company or that of the Meter Asset Provider that is caught
extorting any customer or colluding with the customers to compromise the
meters. He also advised the customers to ensure that all payments are done
either online or in the bank.
In his contribution, the Managing Director of
Integrated Power Limited, one the Meter Asset Providers approved for the
Company, Mr. Emeka C. Olleny assured the customers of their readiness to deploy
meters within the stipulated time.
A customer representing Bakers Association,
Kaduna State Chapter, commended the Management of Kaduna Electric for the interactive
forum, suggesting that “the interactive exercise should be a continue process
because it enlightens the customers and provides an opportunity for
constructive engagement.
Head Office Staff Receive Training on Emotional Intelligence
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| The Chief Franchising and Special Customers, Malam Murtala Bello |
The Organisational Development and Design Unit has organized training for the Head Office staff on emotional intelligence.
The training, which was facilitated by the Chief Franchising and Special Customers, Mallam Murtala Bello, was geared towards improving individual and organizational performance through improved inter and intra personal relationships.
He described emotional intelligence as the capacity to identify different emotions, control and express emotions in a positive way and handle interpersonal relationship judiciously and emphatically.
According to him, emotional intelligence is key to both personal and professional success and charged the staff to develop positive attitude and the culture of constructive engagements with colleagues based on trust, motivation and team work.
He urged the staff to use the training to motivate themselves and not to allow their emotions to control them at all time. ‘You must imbibe the ability to accurately pickup on emotions in other peoples; understanding what is really going on; understanding what other people are thinking and feeling even if you don’t feel same.’
Other etiquette of emotional intelligence, he said are improving social awareness; improving relationship management; ability to use awareness of your emotions and emotions of others to manage interactions successfully, ensure clear communication and effective handling of conflict, you must spend extra time observing, asking and listening; maintain eye contact and give the speaker your full attention.
Improving relationship management; seek to build high quality, high trust relationships; try to discover what role emotions are playing in your interactions with others; be quick to settle disputes, differences of opinion and misunderstanding; if you sense tension or other emotional reactions in a person’s body language or speech, ask questions to seek to understand.
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| Cross section of participants at the training |
At the end of the training, across section of staff at the training expressed delight and welcomed the idea behind the training.
Customers Commend Kaduna Electric, Urge to Improve Services
By Asma'u Mohammed
A cross section of customers commended the Company for the
improvement on service delivery and called for prompt response to complaints
especially during the weekends.
The customers expressed their opinions through various letters of
complaints and suggestions sent through our suggestion box recently.
A customer who chose to be anonymous decried what he called
shortage of technical staff and urged the Company to ensure quick response to
any fault including metering issues as failure to do so frustrate customer to
go for NEPA2. “Technical officers shall be available and ready to response to
any fault at any time to avoid the situation where customers are forced to
patronize NEPA2”, he said.
Another customer by name Ahmed suggested the automation of units
purchase such that once a customer do transaction, the meter would be
automatically credited with the units without necessarily having to insert any
PIN in the meter. “I suggest Kaduna Electric shall automatically provide a way
for a customer to load the Electric Prepaid Unit and get your light without given
any digits to the customer”, he said.
Kafanchan Area Office Embarks on Brand Visibility Campaign
By Asma'u Mohammed
The
Kafanchan Regional Office has embarked on renovation and re-branding of its
Service Centres, Cash Offices and the Area Office as a whole in order to provide
a conducive working environment for staff as well as the customers.
The re-branding entails giving the
Service Centres face lift and provision of office furniture so as to enhance
productivity among the staff as well as ensure customers’ satisfaction.
Speaking to CCD correspondent, the Area
Manager, Mr. Jeremiah O. Okoh disclosed that so far, the Management of the Kafanchan
Area Office has renovated and re-branded five formations of the Company from
their meagre monthly imprest. “The Area Office have renovated and provided
furniture for the Customer Care Office, Kafanchan 11kv Service Center,
Kafanchan 33kv Service Center, the Cash point and the Area Office building
from our monthly impress with the approval of Audit", he said.
He also announced that the rebranding exercise
shall be carried out in phases to create conducive working environment for
optimal performance.
“With support from management and Audit Unit,
considering our limited resource, the need for us to rebrand our area office
cannot be over emphasized as the old structures has faded over the years and
since we came in December 2018, our concern is to gradually improve our work
environment. This is to further maintain Kaduna Electric’s world class
etiquette and the collective success of the company’s corporate image”, he
explained.
He further revealed that the next phase
of the rebranding exercise will be Kagoro, Manchok and Zonkwa Service Centres.
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