MEET THE STAFF SERIES

Proper Record  Keeping Ensures Efficiency 

CCD: May we know you?
ASM: My name is Asma'u Sani Mailafiya Gusau, I am the Team Lead, Assessment, Gusau Regional Office.

CCD: Can you brief us on what your primary assignment is?

ASM: As the Team Lead, I am responsible for all that happen in the Unit. I provide the necessary leadership and guide to the Team. Basically, I analyze reports brought to me by the enforcement teams of the regional office, I keep record of the forms and bookings make every day and do all the necessary calculations to generate the bills for offenders. I also engage customers that were caught with bye-pass, energy theft etc serve them letters that contains the statutory charges (including loss of revenue, penalty and admin charges) and follow up to make sure that the payments are made.

CCD: What do you think are the most difficult aspect of the assignment?

ASM: The most challenging task is making sure that customers pay up the charges in order to make sure that the company is not at lost, looking at the financial situation of the state, It's not easy convincing customers.

CCD: What technique do you apply that helps you succeed in your responsibilities?

ASM: Proper record keeping, forwarding of booked customers that failed to come to the office after disconnection, proper monitoring, encouraging my team members to be hard working. And I will work through the company's process to ensure good revenue generation.

CCD: What is your greatest professional strength?

ASM: My strength is my flexibility to handle changes. As metering staff before, I was able to turn around the working environment and be a very supportive member.

CCD: What do you think is your weakness?

ASM : As far as weaknesses, I feel that my management skill could be stronger and I am constantly working to improve them.

CCD: Any appeal to the Staff and the Management?

ASM: My appeal to the Management is to continue to provide support to the staff, what is genuinely needed should be provided at the right time and to the staff, sincerity is the best answer. Long live Kaduna Electric!!