Friday 3 November 2017

KADUNA ELECTRIC NEWSLETTER, NOVEMBER EDITION



Corps Members to Get 3 Months Extension, Possible Retention

Farewell Dinner, Award Night for Outgoing Corps Members 

By Halima Shuaibu



The Managing Director/Chief Executive Officer, Engr. Garba Haruna has disclosed that the 2016/17 Batch B Corp members who have just completed their service with the company will get a 3-month extension to work for the company.

The MD who spoke at this year’s farewell party organized in honour of the Corp members said that their contributions to the company has warranted the need for a three-month extension during which they will be assessed, trained and retained based on their performance. 

He enjoined them to remain committed to whatever they are given to do noting that they can only excel when they fully apply themselves to the tasks.

“Even as you leave Kaduna Electric, you should remain committed to whatever task you are given, make good use of all you have leant from here, the experience will come in handy especially when you get to another organization. Most importantly, remain good ambassadors of the Company”.

The event, which took place at the company’s Corporate Head Quarters, had an Award Night as one of the major highlights.

Corp Members who distinguished themselves during service were recognized and given award certificates in different categories. 

They were later treated to sumptuous dinner. There was also a dance competition and lots of games and other fun activities for the night.

In his welcome address, the Chief Corporate Services Officer, Mr. Uday Mishra tasked the Corp members on hard work and passion for whatever they do stressing that the labour market will require young people who will bring hard work and dedication to duty. 

Also speaking, the Chief Marketing and Customer Services Officer, Mal. Murtala Bello, urged the young adults to look up to the future ahead of them. He reminded them of theme of the event, which is “Find Your Inner Treasure”, encouraging them to look inwards for what he termed the “latent potential”. 



Kaduna Electric At The NERC
Complaints Forum

By Halima Shuaibu
The National Electricity Regulatory Commission, Kaduna State Complaint Forum, has received series of complaints from Customers of Kaduna Electric alleging breach of contract of different categories. 

According to information from the Forum, these complaints include over billing, faulty transformers, request for meters, request for refund and damages. 

The Forum met recently to look at some of these cases.  It was presided over by its chairman, Engr. Iliyasu Sale, representing Manufacturers Association of Nigeria. Other members are Mohammed Yusuf Lere, representing National Association of Chambers of Commerce, Mines and Industry and Sale Abdullahi, representing Consumer Protection Council. 

Cases brought before NERC forum, are:
1.     Alamin Abubakar Vs Kaduna Electric (Damage Claim of 1 million-naira, Refund of N160 for Meter Bypass, Meter replacement and revenue Loss)
2.     Kamazo Community Vs Kaduna Electric (Faulty Transformer)
3.     Mr. Ephraim Vs Kaduna Electric (Request for Prepaid Meter)
4.     Mr. Mutallab Vs Kaduna Electric (Overbilling)

The first case that came up was Alamin Abubakar (complainant) versus Kaduna Electric.  The complainant was represented by his lawyer who prayed the court to order the defendant to pay him the sum One Million Naira for damages he suffered for the period he was out of supply. He also denied the accusation that his meter was compromised as stated by Kaduna Electric and therefore, pleaded for a refund of N160,000 (One Hundred and Sixty Thousand Naira Only) for all the monies he paid to Kaduna Electric as follows: N50,000 for Meter replacement, N60,000 for loss of revenue  and N50, 000 as penalty for meter bypass.

In his ruling the Chairman of the tribunal requested that the lawyer representing Alamin Abubakar should ensure that his client appears in court on the adjourned date to give a complete testimony while Kaduna Electric should present an official document stating the penalty for meter bypass.

In the case involving Kamazo Community, the complainants prayed the court to direct Kaduna Electric to restore power to the community by replacing the faulty transformer.

Responding, Kaduna Electric through its lawyer stated that the community still owes the company a huge sum with most of its members defaulting and engaging in illegal connections.

The Chairman, while reading the ruling ordered that the community must be reconnected with the next three weeks day, time fixed for judgment. 

Kaduna Electric Trains 63 for New Billing Platform


By Mohammed Abbah, Sokoto Area Office

The management of Kaduna Electric has employed the services of  Dof.net, a billing consultancy company to train 63 members of its staff on the new billing platform for Post Paid customers.

Speaking during a workshop in Sokoto, Mr. Ibrahim Mohammed of Dof.net, said the aim of the training programme was to acquaint cashiers in Sokoto, Kebbi and Zamfara states on the new billing system.

According to him, this is to enable all the cashiers in the three states to be fully aligned to the new system.

Mohammed, who is also the facilitator of the training programme, maintained that the company is seeking new and effective ways to continually deliver on its customer satisfaction promise, hence the move to train the cashiers.

He emphasized that Kaduna Electric was determined to change the lives of its valued customers by ensuring that the allocated power supply is adequately rationed so that customers get value for paying their bills.

"This is aimed at ensuring that billing information is made available in a convenient and secured manner.”

This according him, is geared towards meeting the expectations of its valued customers in Sokoto, Kebbi and Zamfara states, as the new electricity billing system introduced will curb losses to power firms".

He further said that the company had embarked on a transformational journey to positively change the lives of its customers through the provision of customer friendly and value-added services.

“Kaduna Electric wants to make sure that the valued customers pay for the exact quantum of energy they consumed”.

He told the cashiers that the company decided to train them, as it is committed to delivering exceptional services to its customers in line with the vision to be the best electricity distribution company in the country.




 Outgoing Corps Members Get Commendation Letters
Ø Productive Corps Members to Be Retained 
By Nafiu Kabiru, Kebbi Area Office 


The Ag. Business Development and Relationship Officer (BDRO), Engr. Dogara Saidu has commended the outgoing corps members from Kebbi Area Office for their contributions while working with the company.

Engr. Saidu made this remark while addressing the outgoing Batch B Corp Members who served mainly in the ICT and Engineering and Technical units.

He added that their contributions did not go unnoticed, as the management has promised to retain those who have performed exceptionally.

“The Managing Director has said that those of you who have done very well on their job should be retained. Even those of you leaving us should not relent, there are opportunities out there but only for those who will work hard”. 

Operation Supervisor, Sokoto, Kebbi and Zamfara Engr. Umar Sani Argungu equally tasked the corps members to remain good ambassadors of the company adding that they must continue to be committed and hardworking.

Letters of Commendation were given to the corps members for the successful completion of the projects they were assigned.

Responding, the corps members took turn to express their gratitude to the management for giving them the opportunity to serve the company.





Inadequate Manpower, A Major Obstacle to Effectiveness-HR Personnel

By Mohd Abbah, Sokoto Area Office 


The Human Resources Officer, Gusau Area office of Kaduna Electric Mallam Yusuf Muhammad has identified inadequate manpower as a major challenge facing the company. 

Malam Yusuf made this disclosure during an exclusive interview with the media team of the organization in his office in Gusau.

"We lack manpower especially in Marketing and Engineering departments and we are hoping to solve the problem as soon as possible".

On proffering possible solutions to the problem, the Human Resources Officer said organizing training, seminars, creating a more conducive environment for the staff of the organization will go a long way in solving the problem.

Speaking on disciplinary matters, Malam Muhammad suggested that everyone should have a copy of HR handbook so that when a rule is violated, the penalty is already known, and no one can hide under the excuse of being ignorant.

When asked about his achievements so far in the organization, the Sokoto born Human resource expert said: "I have tried to make the work place conducive for both staff and customers, we have also made arrangement for cleaners in order to make the environment livable”. 

Explaining further, he stated that faulty appliances and office materials requiring repairs have been done with the help of the Business Development and Relationship Officer.

He concluded by calling on all the staff of Gusau Area Office to maintain a harmonious working relationship, which according to him is the only way any business organization can attain any form of success.



4 Suspected Vandals Docked 
By Mohd Abbah



The Public Relations Officer of the Nigerian Civil Defense in Gusau, Zamfara State has paraded two suspects, Hashim Gado, 25 and Abdullahi Ahmad 29 who were accused of vandalizing and dismantling 600 meters aluminum cable and 8no 33kv insulator belonging to Kaduna Electric in Kuga village Zamfara State.

Gado who had earlier accused his wife of adultery was exposed by her for stealing aluminum cables belonging to Kaduna Electric.

Hashimu Gado claimed that the items were sold to him by one Aminu Awwal, Abubakar Abdullahi, and Usman Muazu all of who are residents of Daraja Cassette of Sabon Gari Gusau. All of them denied the allegation.

The Chief Judge of the Magistrate court 1 Maru, Zamfara State, Justice Muhammad Bello has ordered that the suspects be remanded.  
The Civil Defense prosecutor, Ashiru Sani Abubakar arraigned and read the charges to the accused persons before Justice Muhammad Bello.  
They were charged with criminal conspiracy, theft and tempering with properties belonging to Kaduna Electric which is a criminal offense and contravenes section 97, 288 and section 1 (9) of miscellaneous offense act, CAP M7 law of federation (2014).
The accused persons pleaded guilty to the charges.
     
Similarly, three other accused persons (Aminu Awwal, Abubakar Abdullahi and Usman Mu'azu) were also arraigned before Justice Muhammad Bello for various charges which include dishonestly receiving stolen properties and concealment of stolen properties all of which are contrary to section 319 of panel code law.  They denied the allegations leveled against them.

Justice Muhammad Bello Galadaci granted each of them bail with a condition of providing a surety who must be a reasonable person who owns a house within the judicial area otherwise the accused persons be remanded.

The Corporate Communication Officer, Gusau Area Office, Muhammad Abba who represented the company during the hearing expressed his appreciation to the Civil Defense Command Zanfara State for apprehending the suspects.

 “We appreciate your efforts and we will continually seek your assistance in curbing the menace of vandalism as this is one of the major obstacles to providing stable power supply”.



 

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