Kaduna Electric Staff to Get National ID Cards with Ease
By Halima Shuaibu
 |
| Mr. Nuhu Sani, Head, Admin & Security |
The Head, Administration and Security of the
Kaduna Electricity Distribution Company, Mal. Nuhu Sani has hinted that the
company may partner with the National Identity Management Commission (NIMC) to
make the registration and possession of National ID Card hassle free so that
its staff can reap the benefits of owning a National ID Card.
“The advantages of owning the current National
ID Cards are enormous and cannot be overemphasized. It is important to both our
individual and work lives. In countries like America and South Africa, there
are shops where you can present your National ID Cards and get a Tourist
Discount”.
Sani said the company recognizes the numerous
benefits attached to having a national ID card but has concerns about long
queues and time involved in getting one.
“We have therefore met with officials of NIMC
Zonal Office in Kaduna to fashion out a way that it can be done for our staff
and their immediate families without them having to waste official hours trying
to do so”.
The exercise he stated, would start with all the
offices in Kaduna State and then taken to other franchise areas pointing out
that it will be done in orderly manner without disrupting the daily schedule of
staff.
“Staff who have misplaced/stolen ID cards can
present their National ID Cards as a means of Identification and will be
checked against our records where need be”.
According
to him, staff have been put into three categories: those who have registered
and are yet to receive their cards, those who have not registered at all and
those who have registered but whose family members are yet to register. He
therefore called on staff give their support by making available needed
information without further delay.
The
Kaduna State Government in collaboration with NIMC is generating a State
Residency Card for all residents of the state, an initiative Mal. Sani said the
company is considering leveraging on in accessing its customers’ Data
Record.
‘This will enable us access our Customers
Data without having to expend as much resources as we are currently doing on
the enumeration exercise”.
Explaining further, he said that the National ID
Card has been designed in such a way that it can be used as debit cards adding
that the NIMC has an arrangement with Access Bank in that regard.
100% Cash Collection Is
the Only Way To Survive
By
Nafiu Kabiru
The
survival of this company is dependent on a 100% cash collection which is why
all hands must be on deck to ensure that energy consumed is equal to cash
collected, the Distribution Engineer (DE), Engr. Dogara Saidu of Kebbi Area
Office has said.
Engr.
Saidu made this declaration during the Monthly Performance Review meeting with
the Marketing team for the month of June in the GRA and Sabon Gari Service
Centers recently.
“It is
from the revenue generated that salaries are paid. That is why management has
taken the pains to devote attention to meter deployment in order to measure
every customer’s consumption. We therefore, must work hard to ensure that our
targets are met”.
The DE
lamented what he described as “lax attitude” to monitoring among some members
of the Marketing Team, which he said is hampering cash collection.
“There
is need for constant monitoring of the meters to ensure that they are not
bypassed and offending customers are penalized; also to make sure that issues
of vandalism are reported to the right channel for proper action. We cannot
hold our arms and allow customers to toy with our means of livelihood"
Engr.
Saidu also directed the Team to visit every home that a meter has been
installed while announcing the reassignment of some Metering Supervisor, which
according to him takes immediate effect.
He
advised the reassigned Metering Supervisors on the need to lead by example
pointing out that leadership is a burden that needs wisdom and sincerity of
purpose to succeed.
Drop in Revenue from Sokoto Area Office Irks Marketing
Chief
By Umar Muhammad
 |
| (L-R)Chief Marketing and Customer Services Officer, Mal. Murtala Bello, Mal. Abubakar Ibrahim Hashim while addressing the Marketing Team in Sokoto recently |
The
Chief Marketing and Customer Service Officer Kaduna Electric, Mal. Murtala
Bello has charged Feeder Supervisors and Sales Representatives of Sokoto Area
Office to work hard and smart to meet their target so that the company can meet
its target in terms of revenue generation.
Mallam Bello made this
remark during a cash collection monthly review meeting recently.
He
lamented the poor revenue generated in the month of June which he said was a
significant drop of about fifty-million-naira MD, Non-MD and prepaid adding
that the management is taking the issue of target very serious hence his visit
to Sokoto.
He
urged them to re-strategize so that they can meet their target adding that
Sokoto Area Office and Doka Area Office, few months back were contributing
almost 40% of the total revenue generated by the Company.
He
also warned the staff against giving excuses that some of their customers are
salary earners, saying that he would not want to hear such excuses because if a
customer could recharge their DSTV and fuel their cars on monthly basis, why
not pay for their electricity bills since it is also part of an essential house
commodity.
Mr.
Bello stated that it is equally important for each employee to understand his
or her role in our Company, and the given performance target. He emphasized the
need for staff to work as a team towards improving the cash collection of the
Area office in particular and Kaduna Electric in general.
In his address The Business
Development & Relationship Officer, Sokoto Area Officer, Abubakar Ibrahim
Hashim, promised that the remaining months of the year, all efforts will
be made to ensure that Sokoto Area Office makes good the worst collection
recorded in June.
He called on the supervisors
to be more proactive, go back to the drawing board and come up with a plan that
will enhance the revenue collection of their respective centers.
With regards to the MD
customers, the BDRO urged the supervisors to have a good relationship with
these customers because the MD customers are now handled by different service
centers.
Mr Hashim implored the staff
to remove all the roadblocks so that the legitimate revenue of the company can
be realized; he advocated personalized marketing sales strategy where sales
representatives will familiarize themselves with their customers on intimate
basis.
He
further stated that every job assigned, a target will be given, and the growth
of the employee in the company would depend on the performance and advised them
to always works as a team aimed at improving the revenue collection.
Attach Importance to All Training Programmes, L&D Officer
Appeals to Staff
By Asma’u Mohammed
 |
| Tiloda Sabo, Training Manager |
The
Learning and Development Officer, Tiloda Sabo, has appealed to staff to take
all trainings programmes organize for them serious and consider such as an
opportunity to empower themselves and be mentors to others.
She
made the appeal during the interview with CCD in her office recently.
According
to her “even though the Unit is still at it infant stage, but a lot is being
done to provide the staff with the necessary trainings for greater productivity
and efficient service delivery”.
The
Learning and Development Officer stressed the importance of training and
capacity building to the overall success of the Company. In her words “The
Company is committed to meeting the demands of customers and the Unit is not
resting on it oars. Like now, if look at our Customer Service Officers, they
are carrying different faces when compared to when we came in. Then, the
Customer Service Officers and the Cashiers were the main issues because there
are the ones interfacing with the customers directly, so most of the customers
complaints were against them, so we tried to show them customers’ relations
techniques and other inter personal communication ethics they need to perform
as a frontline officers and now there are less complaints and they are
exhibiting more professionalism, now our environment is more conducive for
customers so we are able to conquer that issues and I believed is a great
achievement.
She
applauded the efforts of the Management so far and appealed for improvement.
“They have been doing it but not enough sincerely speaking there is room for
improvement”, she contended.
She
also disclosed that the Unit is planning leadership training for Senior
Marketing Supervisors and Supervisors which is coming up in due course. “We
have leadership training program that we are preparing for Senior Marketing
Supervisors and Supervisors to equip them with general knowledge of the job.
This is because as a leader, if you don’t perform well, your subordinate will
not give out good productivity. They equally need to know what it takes to be a
leader and we are also going to gaive them technical for non-technical staff
trainings because most of the technicians report to them, including the
engineers so they need to know some basic technical terms and operations
procedures as well as causes of power failure, types of faults, distribution
and injection sub-stations, 33 and 11KV lines etc. We are collaborating with
the National Power Training Institute (NAPTI) in this regard”.
