KADUNA ELECTRIC NEWSLETTER MARCH 1ST EDITION

 Himalaya Academy Students Gain Insightful Experience at Kaduna Electric Headquarters

By Faisal Babadiya

In a bid to enhance educational experiences, pupils from Himalaya Academy embarked on an educational excursion to the Kaduna Electric Headquarters in Kaduna.

The purpose of the visit was to provide students with a practical understanding of Kaduna Electric's facilities and operations.

Hosted by the Corporate Communications and Human Resources departments, the students and teachers were warmly welcomed at the company's canteen.

Mal Abdulazeez Dahiru, the principal of Himalaya Academy, emphasized that the primary goal of the visit was to enlighten the students about the company's operations, bridging the gap between theoretical knowledge and real-world applications.

During the excursion, the students received lectures on safety measures and were guided through the call center and control room, offering them a firsthand experience of the company's functioning.

Mal. Abdulazeez encouraged the pupils to actively engage and extract valuable insights from their visit.

Expressing gratitude, the students and teachers conveyed their appreciation to Kaduna Electric for providing them with this enriching opportunity.

The excursion not only broadened their understanding of the industry but also contributed to a memorable and educational experience for all participants.

Kaduna Electric Trains Sales Representatives in Sokoto Region
By Mohammed Tambuwal

Kaduna Electric recently conducted a comprehensive one-day training program for its sales representatives hailing from various Area Offices across the Sokoto region. Hosted at the Umar Ali Shinkafi Polytechnic Sokoto,

The training aimed to enhance the proficiency of staff in their respective roles within the company.


The session covered a range of crucial topics including NERC Regulations, Industry Knowledge, NERC Customer Service Standards of Performance for distribution companies (2007), and job-specific responsibilities.

The Regional Chief, Sokoto Mr. Sunday.O Yahaya, who led the training session said, the essence of the training is to increase the knowledge of the staff in carrying out their duties according to the company policies.

“The training is  to broaden the participants knowledge to know the specific types of complaints timelines as well as handling procedures to be able to educate the customer better, to avoid cases going to the NERC forum, to avoid undue litigation in courts of law as well to share experiences on how we can do this job better, he said.”

Engineer Tijjani Aliyu, the Regional Manager of Sokoto Regional Office, urged all sales representatives to apply the insights gained during the training in their day-to-day interactions. He emphasized that ongoing training initiatives are essential for nurturing a workforce that operates within the framework of company policies and upholds customer rights.

According to him, “the training is key as the sales representatives knows their right as well customers right. The training is a continues process to train and retraining staff aimed at moving the company to greater heights and equipped the staff on how to do their job according to the company’s rules

“I enjoin all the participants to be honest and good ambassadors of the company’s always to promote good corporate image is necessary

MEET THE STAFF SERIES

 

We are Focusing on Increasing Customers Response Rate….Aminu Umar

 

CCD: Can you briefly tell us about your self?

AMINU UMAR, Manager Legislative

AU: My name is Aminu Umar, I'm from Kauru local Govt Area of Kaduna state, I had my primary and secondary school both in KAURU. I proceeded to Kaduna state University where I obtained my Bsc in Economics and MBA. I am happily married with children.

CCD:  What is it to be supervising Service Centre, can you share with us?

AU: Supervision of a Service Center is as equally as supervising a company which requires sacrifices, logics and strategies in order to provide a turnover that's revenue and monitoring all the affairs of both staff and the  customers prepaid and POSTPAID, and ensure the  commercial and technical loses are reduced.

CCD:  What do you consider as the most challenging part of supervising people and managing customers?

AU: Yes Managing human beings is one of the complex thing, because of our individual differences, Sometimes you will be seen as somebody who always make things hard and unfavorable, which is not so. It's all about as a supervisor, you are to make sure things are done properly and according to the Company's policies and regulations.

Interns of Customers, Ha! We are some times being seen as wicked because of our rigidity on the Company's policies, such challenges from the customers include non payment of current charges, illegal connections and meter tampering. The truth of the matter, we have zero tolerance on such.

CCD:  What is your total customers population and their classification?

AU:  My total Customers are as follows
Post paid: 671
Prepaid: 2,153
Total: 2,824

CCD:  How do you ensure fairness among your subordinates?

AU: Yes. I always ensure that I'm being fair to everyone, because, the hard working ones are always celebrated and rewarded in order to provide competition among them in terms of performance.

CCD:  What do you consider as your major achievement since you assume duty in the Service Center?

AU: My major achievement since I assumed as a Manager are numerous but few will be mentioned
*We have raised the our collection from post paid from 6.7 to 8.7 which we maintained

* We have increased our customer data base with morethan100 customers through separations. Which is ongoing

* Our response Efficiency has been increased by 25%

CCD: Any appeal or suggestion to the Management/staff?

AU: Yes! My appeal goes to Management first. The welfare of the staff should be taken serious, which will definitely boost our moral and confidence.
   Secondly the Management  should provide working tools and enabling working environment for the stuff to feel confidence within themselves in their working places

My appeal to the staff, we have to take ownership of this business, so that the company can be able to settle it's monthly Obligations, and provide our needs.