Kaduna Electric Frontline January Edition

Leveraging Technological Advancement, Enforcing Laws Will Unlock Our Revenue Challenges - AM Rigasa Area Office

CCD: Can you outline your key priorities as the Area Manager of Rigasa in achieving Kaduna Electric's mission and vision?

Ibrahim Sani: Certainly. My primary focus is twofold: aligning our efforts with the mission and vision of Kaduna Electric and ensuring the effective collection of all revenues while upholding the core values of the company.


CCD: Addressing the issue of energy theft is crucial. How do you plan to tackle this challenge?

Ibrahim Sani: Energy theft indeed poses a significant challenge. My strategy involves leveraging technological advancements, enforcing laws through collaboration with Discos and law enforcement agencies, replacing outdated meters, and incentivizing staff to report theft. Additionally, I emphasize intensive monitoring of customers, especially those with low monthly purchases, along with heightened awareness and education about the consequences of energy theft.

CCD: Improving performance is a common goal. What measures do you propose to deploy for this purpose?

Ibrahim Sani: To enhance performance, deploying necessary infrastructure and facilities is pivotal. This strategic approach is aimed at significantly reducing losses and optimizing overall operational efficiency.

CCD: How do you plan to manage resistance to change within your team?

Ibrahim Sani: Addressing resistance to change involves effective communication and education. I structure the team to maximize its potential, set challenging yet achievable goals, identify and monitor grey customers, and promptly resolve conflicts. This creates a positive and supportive work environment.

CCD: Can you share a specific instance where you identified and addressed revenue generation weaknesses upon assuming the role of Area Manager?

Ibrahim Sani: Certainly. Upon assuming the role, I conducted a thorough study of revenue generation in Rigasa. Collaborating with Sales Representatives, we identified weaknesses and implemented strategies to enhance collections, deploy core values in end-to-end processes, address customer complaints, minimize downtime for fault clearing, and implement aggressive debt recovery strategies. A comprehensive list of defaulters is being compiled and issued to the service centers for aggressive debt recovery. This strategy improves our revenue generation immensely vis-a-vis operational efficiency.

This led to a significant boost in revenue generation and operational efficiency in Rigasa Area Office.

CCD: Continuous improvement is crucial. How do you foster a culture of continuous improvement within your team?

Ibrahim Sani: I lead by example, upholding ethical practices for organizational goals. Regular communication emphasizes the importance of small, incremental improvements, and we celebrate achieved results through continuous improvement initiatives.

CCD: Maintaining synergy among departments is essential. How do you ensure consistent communication and collaboration?

Ibrahim Sani: Ensuring consistent communication involves optimizing office meetings, regular follow-ups, and promoting transparency from top to bottom. I actively involve everyone in decision-making processes to maintain the needed synergy among departments.

CCD: Finally, can you outline the key performance indicators (KPIs) you plan to deploy in your role?

Ibrahim Sani: Certainly. The KPIs include strategically guiding achievements toward the company’s mission and vision with a focus on reducing ATC&C losses, emphasizing prudence in revenue collections to meet monthly targets, and operational goals such as capturing all new customers before providing service and aligning all connected PPM customers to their DT.

CCD: Thank you for sharing your insights Mr. Sani.

Ibrahim Sani: It’s my pleasure. Thank you for the opportunity.

KADUNA ELECTRIC NEWSLETTER JANUARY 1ST EDITION

The Chief Executive Officer of Kaduna Electric Tours Area Offices Within Kaduna

By Faisal Babadiya

The new Chief Executive Officer of Kaduna Electric, Dr. Umar Hashidu has called on the workers of the company to show more commitment towards repositioning and bringing about the much needed growth and development of the company.

The Chief Executive Officer, stated this during a familiarization visit to the Area Offices within Kaduna metropolis today.

The visit, according to him, was to intimate with staff members of the company of his assumption of duty, and also to interact with them on how to improve in order to move the company forward.

The Chief Executive Officer said in his remark that “We will provide enabling environment for people to thrive, we have the numbers, expertise and the experience to compete and become one of the best Discos in Nigeria” he added. 

He however urged colleagues to challenge themselves and do the right thing to improve the company in the shortest possible time and desist from doing things that are wrong.

He tasked all staff to sit up and be more productive and God fearing while carrying out their duties. 

The tour will be extended to Area offices in Zamfara, Kebbi and Sokoto states.

Health Takes Center Stage at Kaduna Electric

By Asma'u Mohammed

In a joint effort to prioritize the well-being of the workforce, Kaduna Electric and Reliance Health Maintenance Organization (HMO) recently organized a comprehensive health check exercise for staff and their dependents recently.

The initiative aimed at assessing the general wellness of employees and their families.

The health check, conducted on both staff (principals) and their respective dependents enrolled under the Reliance HMO plan, covered a range of vital health indicators. These included Body Mass Index (BMI), Blood Pressure (BP), Random Blood Sugar, Total Cholesterol, Pap Smear for ladies above 30 years, Prostate-Specific Antigen (PSA) for men above 40 years, Liver Function Test, and Kidney Function Test.

Basic results for BMI, Random Blood Sugar, and BP were promptly provided at the location of the check, ensuring immediate awareness of these key health metrics. Cholesterol and PSA results, however, are anticipated within 

24-48 hours and will be sealed and delivered to individuals at the check location.

The Team Lead Reliance HMO Mrs. Bariyat Ishaku, emphasized the significance of the exercise stating, "The success of this initiative solely relies on the turnout of staff and their dependents. Staff are encouraged to participate fully and bring along their dependents, as preparations have been made to accommodate everyone."

“One noteworthy feature of the health check exercise is its cost-free nature. Employees and their dependents can benefit from these health assessments without any financial burden” she said.

According to her, the turnout has been quite impressive, reflecting the commitment of our staff to their well-being and that of their families

As the health and wellness initiative continues to unfold, Kaduna Electric and Reliance HMO exemplify a commitment to fostering a healthy and thriving workforce, acknowledging that a healthy workforce is a cornerstone of organizational success.

MEET THE STAFF SERIES

 

We Enforce Minimum Password Length and Complexity to Protect Company’s Server - MANIR LAWAL SHUWA

 

CCD: Briefly tell us about yourself?

MUNIR L SHUWA, ICT OFFICER SOKOTO AO

MLS: My Name is Manir Lawal Shuwa, ICT Sokoto North Area Office, I was born and brought up in Kebbi State, I attended Sokoto State polytechnic where I obtained my Higher National Diploma HND in Computer science. 

CCD: What are your primary responsibilities?

MLS: My primary responsibilities as an ICT Officer is maintaining and upgrading systems, network and hardware in the Area Office, we also monitor the network services, business and operational support application’s and performing monthly maintenance procedure.

CCD: Can you share with us some of the support ICT Dept. Is rendering to other departments?

MLS: The internet today is among or one of the most significant services needed for one to have access to information and communication. We support and monitor the network services of our various Departments across the Area Offices, we also train our fellow colleagues on how to deliver their reports, and computer operations in general.

CCD: How do you ensure the Company's server is being protected from scammers?

MLS: The first thing we do is to set password requirements and the rules must be followed by all members on the server. We don’t allow empty or default passwords, we also enforce minimum password length and complexity.  We have a lockout policy and do not store passwords using reversible encryption, we constantly update and upgrade the software regularly.

CCD: What do you do to ensure stability to the Server?

MLS: To ensure stability of the server we must protect our network from outsiders, monitoring network data, and we also need to be checking network connectivity to make sure that internet service within the Company is up and running with required access authorizations based on Kaduna Electric policy.

CCD: What's the most challenging part of being an ICT Officer?

MLS: Lack of support and recognitions.

CCD: What do you do at your leisure time?

MLS: During my leisure time: I browse the internet so that I can learn a lot on the web. Visit blogs, forums, websites, read news and also watch videos online.

CCD: Any appeal or suggestion to Staff or Management?

MLS: I'm appealing to my fellow Staff to understand that the success of the Company is our success at large, so we must put our hands together to move the Company forward.

The management should bring more sustainable strategies that will make this Company move forward.