MEET THE STAFF SERIES

Continued Customer Enumeration Will Increase Revenue 

CCD: Could you please introduce yourself?

MAS: My name is Mikailu Abdulkadir Sani. I am an indigene of Sokoto State. I was born and brought up in Sokoto State.

I attended College of Education Staff Primary School in Sokoto and later proceeded to Nagarta College Sokoto from 2003 to 2008. I hold a Bachelor's degree in Islamic studies from Usman Danfodio University Sokoto.

CCD: When did you join the Company, and what are your responsibilities?

MAS: I joined Kaduna Electric on 1st September 2015 and was assigned to work with MD Unit where I spent one year and later, posted to Industrial Feeder Sokoto as Customer Care Representative (CCR) where I served for one and half years until August 2018 when I was reassigned as Sales Representative and posted to Kaduna Road Service Center.

My responsibilities include: developing good and sound marketing strategy to improve the revenue collection of the Regional office, enhance customer relations and to ensure customers pay their bills as and when due.

CCD: How do you ensure fairness in dealing with your Customers?

MAS: As a Sales Representative of this company, my responsibility is to ensure that the customers are billed accurately and their bills delivered within the time frame. I work with the axiom that a happy customer is a paying customer.

I also ensure that customers' complaints are treated within the shortest possible time. I will continue doing my best to serve our customers efficiently, make them develop more confidence on the services of the company.  The business interactions should be done with fairness to both  parties

CCD: What would you consider as the challenges in this job?

MAS: We are faced with so many challenges. As field workers we encounter some hostile customers; they use abusive words on the Sales Reps, some even threaten to beat us while discharging our duties.  Our duty is to calm them down because we are trained to handle such customers.

CCD: Meeting target is one of the major challenges facing the Regional offices.  How have you managed to boost your collection?

MAS: Thank you for this question. The truth of the matter is, it is our duty to double our market size and this can be achieved through continuous enumeration of our customers.

I believe our customer population company-wide should be more than what we have currently. The more we capture customers into the billing system, the more our revenue will increase. 

All efforts should also be made to block leakages like energy theft, meter bypass in order to shore up the revenue of the company.

That is why the Disconnection Team, Enforcement Team and the entire staff should double their effort, and working as a team, to achieve our set target.

CCD: In your opinion, what do you think can be done to enhance the growth of the company?

MAS: Well as employees, we have to be alive to our responsibilities by being diligent. Our primary concern should be on how to create and innovate in other to improve the success of the company. If the company succeeds, we will be commended and also take the credit; if it doesn't, we will be affected negatively. 

That is why we should put in more effort and take ownership in order to take it to greater heights.

CCD: Do you consider yourself a team player?

MAS: Yes. We work as a team; it helps yield a positive result, as each member of the team is able to learn from the strength of others.