Thursday 21 December 2023

KADUNA ELECTRIC NEWS

Kaduna Electric Staff Enjoy Revamped HMO Services

Kaduna Electric, has taken a significant step towards enhancing the well-being of its staff and their dependents by revamping its Health Maintenance Organization (HMO) services. In a strategic partnership with Reliance HMO, the company aims to provide more flexible and reliable medical services to its workforce.

Employees and their dependents can now enjoy an improved healthcare Services, ensuring peace of mind with the knowledge that their medical needs are well-catered for across the nation. The company recognizes the paramount importance of prioritizing the health and well-being of its staff, fostering an environment where employees feel secure about their medical care.

Speaking on the development, the Desk Officer for Medical Services Abudulkadir Muhammad El-Bashir, disclosed that with Reliance HMO staff can access medical care not only within our franchise State but across the nation, a refund policy in case of emergency  as well as offering the flexibility to switch hospitals based on personal preferences. The HMO's centralized database ensures that comprehensive medical histories are readily available, streamlining the healthcare process for both staff and their dependents.

Muhammad El-Bashir emphasized the company's commitment to the health of its employees. He highlighted the innovative nature of the collaboration with Reliance HMO, which not only facilitates traditional in-person medical services but also provides online accessibility.

This transformative approach allows staff and their dependents to consult with healthcare professionals online, receive electronic prescriptions, and seamlessly collect prescribed medications from nearby pharmacies. The online platform not only enhances efficiency but also aligns with the evolving trends in healthcare, providing a solution that caters to the modern lifestyle of employees,” he said.


Tuesday 19 December 2023

KADUNA ELECTRIC NEWSLETTER DECEMBER 1ST EDITION

Kaduna Electric Begins Human Capital Optimization For Enhanced Performance 

In a bid to maximize human capital and foster organizational growth, Kaduna Electric has embarked on a comprehensive Staff Optimization Exercise. This initiative is aimed at strategically placing employees in roles that align with their skills and strengths, ensuring that the company operates at peak efficiency.

The optimization process, which has already covered key departments such as Operations, Regulatory Economy and Compliance, as well as Corporate Service and Strategy, focuses on identifying individuals who may not be optimally placed in their current positions. By carefully evaluating each staff member's capabilities, the company aims to reallocate resources to positions where employees can contribute most effectively.

Speaking on the development, the Team Lead Talent Management Mr. Zachariah Didam, disclosed that the company emphasizes the importance of aligning human resources with the strategic goals of the organization, fostering an environment where employees can thrive in their respective roles. "This initiative is not only about optimizing individual performance but also about ensuring that the collective effort of the workforce propels Kaduna Electric towards greater success” he said.

“As the optimization process unfolds, employees are encouraged to embrace the changes and view them as opportunities for personal and professional growth. Kaduna Electric remains dedicated to nurturing talent and creating a workplace that values the unique contributions of each team member” he said.

 

Residents Warned Against Constructing Buildings Near Electric Installations

Residents of Gidan Dawa Community in Gusau have been cautioned against constructing buildings near electrical installations. The warning came from Zamfara Regional Manager, Mallam Ibrahim Gaddafi Saminaka, during an interactive session with members of the Gidan Dawa Community in Gasau recently.

Gaddafi emphasized the potential hazards of building near electric installations and the associated health risks. He addressed the issue of encroachment on power facilities, hindering the industry's operations.

“According to a study conducted by the World Health Organization (WHO) in 2007, there are confirmed biological consequences resulting from intense exposure at elevated levels, potentially leading to the stimulation of nerves and muscles and alterations in nerve cells. Despite these risks, people continue to live and conduct business under or near power lines in violation of regulations. The NERC establishes a distance rule for buildings near distribution lines, but in different areas of Zamfara, the residents continuously ignore these regulations, openly defying the authorities and jeopardizing their safety by doing so.”

“ Kaduna Electric would not be held liable for mishap resulting from Right of Way violations. He urged residents to consider environmental factors and potential risks before constructing or renting in specific areas” he warned.

The community Chairman, Malam Abdullahi Kanuma who is the Director of Works and Housing, praised Kaduna Electric for raising awareness about the dangers of building near electrical installations. He acknowledged the importance of electricity for the economy but emphasized the need to be aware of its potential harm to lives and properties.

“It is crucial for everyone, including staff, to understand the risks of electricity and take precautions”.

The entire community agreed to adhere to safety measures, urging Kaduna Electric to collaborate with authorities to prevent potential dangers. Kanuma recommended creating plans to eliminate risky behavior and ensuring careful reinstallation of poles in their intended locations.

 

Zamfara Regional Manager Advocates Strategic Measures For Revenue Protection

In a recent meeting held in Gusau, the Zamfara Regional Manager, Mallam Gaddafi Ibrahim Saminaka, stressed the pivotal role of revenue generation in achieving organizational success. He emphasized that a failure in revenue collection could significantly impact the company's goals and objectives.

 

The meeting convened with the Management and Revenue Protection Officers to address pertinent issues affecting Kaduna Electric.

The Regional Manager highlighted issues of electricity theft, which he says poses a significant challenge to the organization. “Illegal connections and meter tampering lead to revenue losses and negatively impact the reliability and quality of electricity supply for legitimate customers” he stated.

 

“To tackle these issues, we must implement effective measures; these include accurate monitoring, optimized revenue collection processes, and the integration of data analytics and artificial intelligence to detect and intervene in cases of theft” he said.

He however, emphasized that these measures aim to mitigate the negative effects of revenue losses, safeguarding the overall effectiveness and long-term viability of the company.

 

Malam Gaddafi Ibrahim further underscored the need to encourage community involvement which he said plays a role in promoting accountability and deterring unlawful behaviors. He noted that as foot soldiers in the fight against revenue losses, there should be routine patrol and surveillance to prevent criminal activities.


Malam Gaddafi stressed the importance of community involvement to promote accountability and deter unlawful behaviors, advocating routine patrols and surveillance as essential in preventing criminal activities.

Assuring the team of the company's full cooperation, Mallam Gaddafi expressed commitment to supporting their efforts and ensuring the successful execution of their responsibilities.

 

 


Friday 15 December 2023

MEET THE STAFF SERIES

Ensuring Staff Exhibit the Right Attitude to Work Is My Priority… RAHMATU ABUBAKAR  

 

CCD: Can we have your brief profile?

RA: Am Rahmatu Abubakar the Service Center Manager 11kv Teaching hospital.

Rahmatu Abubakar, Manager Teaching

 CCD: What is it to be supervising ServiceCenter, can you share with us?

RA: It is to manage all that pertains to the SC, including staff be it technical, revenue assurance, account, security staff. I am to also manage materials allotted the SC for maintenance etc. I am to ensure that revenue target is met. As a matter of fact, I am the CEO of the Service Center, apart from paying salaries.

CCD: What do you consider as the most challenging part of supervising people and managing customers?

RA: Attitude! 

Ensuring that staff exhibit the right attitude to work first by being punctual and being dedicated to their work schedule is quite challenging but also surmountable. 

Also, the attitude of customers to respond to payment without being disconnected, and/or illegal tempering with meters is quite challenging too, resulting in energy loss and affects the reduction of ATC&C. My most challenging part is operational vehicle. We mostly have to trek to get to our point of work for the day.

CCD: What is your total customer's population and classification in?

RA: The total customer base of about 2,424 that’s the active customers and for the classification, we have both the residential and a handful of commercial customers, but the majority are residential customers.

CCD: How do you ensure fairness among your workers?

RA: By ensuring I treat everyone equally.

CCD: What do you consider as your major achievement since you assume duty in the service center?

RA: I was able to improve the collection of the Service Center from 98% to 115% Improvement of CE from 98% to 115%

CCD: Do you have any appeal or suggestion to

 Staff or Management

 RA: My appeal to staff is for us to redouble our efforts and work in strict compliance with the core value of Kaduna Electric so as to achieve our overall target. 

 

 

 

 



Friday 8 December 2023

MEET THE STAFF SERIES

 

We are Poise to Improving the Collection Efficiency…. Khadijat

Abubakar Gwarzo

 

KHADIJAT A GWARZO,

Commercial Manager, Tudun Wada AO.

 

CCD: Briefly tell us about yourself?

KAG: I’m Khadijat Abubakar Gwarzo, I am currently the Commercial Manager of Tudun Wada Area Office. I’m a graduate of Business Administration from Kaduna Polytechnic and also holds Post Graduate Diploma  in Management from NDA.

I joined Kaduna Electric in September 2015 as Sales Representative. I was also at various times the Service Centre Manager at Poly road, Leventis, Yantukwane and Legislative Quarters. I was promoted to my current position in December 2022.

CCD:  What are your responsibilities as a Commercial Manager?

KAG: My responsibilities as a Commercial Manager entails the following;
A. Ensure smooth and accurate running of my area office billing activities.
B. Over seeing the new service activities that will lead to revenue improvements and customer satisfaction.
C. Work hand in hand with the area manager by giving maximum support towards achieving the area office set targets.
D. Timely pickup of bills and ensuring all are distributed to customers and captured on App accordingly.
E. Accurate and timely submission of reports.
F. Support area manager on the implementation of use of all company Apps.

CCD: What are your challenges so far?

KAG: The critical challenges I have encountered so far includes the following;
a. Payment apathy in some parts of Tudun Wada and Yantukwane service centres.
b. Energy theft.
c.  Staff assault.

CCD: How do you intend to tackle all these challenges?

KAG: I have been trying my best in tackling these challenges by
A. Frequent customer sensitization and awareness on energy conservation, the value  of what they are getting, and need to pay up complete current  charges with part of outstanding.
B. Importance of good relationship and understanding between a buyer  and a seller.
C. Encouraging the customers to pay off their outstanding  through 25%Promo and  implication of not paying up especially for those customers that have died.

How do you specifically intend to improve the revenue collection of the Area Office?

KAG: With frequent customer sensitization and awareness on low payments , 25% promo on outstanding debt and  decrease  on energy theft,  I believe the revenue will improve.

CCD: Where do you see Tudun Wada Area Office in term of performance and collection efficiency in a few months?

KAG: By the time we have fully implemented our various strategies as enumerated above, there will be significant improvement  in collection efficiency monthly, and that will take us to where Kaduna electric want us to be.

CCD: What are your suggestion to the management and staff?

KAG: My appeal to management/staff of Kaduna Electric is continued support and most importantly being open to ideas that can see the turnaround of the company in revenue collection.

Team work, sense of ownership,  responsibility and integrity if put in place by the staff,  can surely   improve Kaduna electric review beyond our imagination.